CLE (Shanghai Keluoke International Logistics Co., Ltd.) is a Chinese logistics company based in Shanghai’s Songjiang Jiuting logistics area. It focuses on cross-border transportation for Europe, the USA, the UK and other key markets, using both international air freight and dedicated railway and air lines. CLE positions itself as a modern, tech-driven logistics provider designed for the needs of cross-border e-commerce sellers.
Instead of working directly with end customers, CLE mainly serves Chinese exporters and online sellers who ship goods to overseas buyers via platforms like AliExpress, Alibaba and independent online stores. For these sellers, CLE handles the full journey: from receiving the parcel in China, to export customs clearance, to handing it over to a strong last-mile delivery network in the destination country.
CLE also highlights its self-operated customs clearance teams and its own logistics IT system. This system connects each step of the route, allowing sellers and shipment tracking tools to see real-time Track and trace information across the full chain, from the first scan in China all the way to final delivery.
CLE International Shipping Services
CLE specializes in dedicated air and rail lines serving Europe (including Germany, France, Spain, Italy, the Netherlands, the Nordics, and Central/Eastern Europe), as well as separate air routes for the UK, USA, Canada and Australia. These routes are designed mainly for small parcels and general trade goods such as everyday consumer products and personal items that comply with air transport safety rules (no flammables, explosives, weapons, pure batteries, etc.).
A common feature of many CLE services is “double clearance with tax included to door”: CLE and its partners handle both export and import customs clearance and often bundle duties/taxes into the service, so the receiver typically does not need to pay extra customs fees on delivery. On popular lanes, flights can run several times per week, combining relatively fast transit with stable capacity. For Canada and some other destinations, CLE offers dedicated air lines with nationwide coverage, single-parcel customs clearance and a focus on safe, stable delivery.
How CLE Shipment Tracking Works
Once a seller chooses CLE as the shipping method, the parcel is collected, packed and handed over to CLE’s warehouse in China. There, the shipment is scanned into their logistics system and a tracking number is generated. From that moment, shipment tracking usually starts to show early events such as “received at origin facility” or “departed from sorting center.”
As the goods move out of China, CLE uses its own network and partner carriers. The same tracking number is used to Track the flight segment, customs clearance and the transfer to the local courier or postal operator in the destination country. A good shipment tracking page will combine all these scans so the customer can see when the parcel leaves China, when it arrives in the destination country, and when it is handed over for final delivery.
Where to Find and Use Your CLE Tracking Number
If a seller ships your order via CLE, you normally do not receive the number from CLE itself. Instead, you find it in:
- The order details page on AliExpress, Alibaba or another marketplace
- The shipping confirmation email sent by the store
- Your order history or account dashboard on the seller’s own website
Once you have the number, you can paste it into a multi-carrier shipment tracking website or the marketplace’s tracking page to Track your shipment step by step. If the number does not work immediately, wait a couple of days; sometimes the parcel has been created in the system but not yet scanned at the first facility.
CLE Tracking Number Format
CLE tracking numbers typically start with letters followed by a series of digits. The exact format can vary by route and partner, but the key is: one or more letters at the start, then digits, sometimes ending with letters such as a country code. If your “tracking number” looks very different (for example, only a short string of digits or missing characters), ask the seller to confirm that they gave you the correct shipment tracking code.
How to track CLE shipments?
To track CLE shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "CLE" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
CLE Delivery Time and Example Transit Times
CLE’s main lanes are built for relatively fast but still cost-effective international shipping. Actual delivery time depends on the destination country, local customs and last-mile courier performance, but their typical quoted time for many air lines is around 10–15 calendar days.
Example CLE Delivery Timeframes
Here are example time ranges you might see for CLE routes (these are indicative, not guarantees):
- European air special lines (Germany, France, Spain, Italy, Netherlands, Nordics, Eastern Europe, etc.): Usually about 10–15 natural days from the time the parcel is sent out from CLE’s warehouse.
- UK air line: Often around 10–15 natural days, with relatively frequent flights (several per week) and professional customs clearance on arrival.
- USA air line: Commonly 10–15 natural days for standard parcels, depending on customs and the US last-mile carrier’s workload.
- Canada air line: Generally 10–15 natural days, designed for safe and stable delivery with nationwide postal coverage and double clearance with tax included.
- Australia air line: Usually in the range of 10–18 natural days, sometimes a bit longer due to distance and local handling times.
Remember that peak seasons (large sales events, Christmas, Chinese New Year) can extend these timeframes. If your shipment tracking shows normal progress but a slower timeline, it is often due to customs or local courier congestion rather than CLE’s origin handling.
Who to Contact About CLE Shipment Tracking Problems
Why You Should Contact the Store or Seller First
Even though CLE provides the shipment tracking data, it is generally not practical for overseas buyers to try to contact CLE directly. CLE is a business-to-business logistics company; their support teams mainly deal with Chinese shippers and corporate clients. For everyday customers around the world, the best option is always to contact:
- The store,
- The supplier, or
- The sender/seller who shipped your parcel.
Use the messaging system on platforms like AliExpress or Alibaba, or the contact details on the seller’s website. Send them your order number and the tracking number, plus screenshots of your Tracking page if there is an issue (no updates, strange status, delivery failure, etc.). The seller has direct communication channels with CLE and its partners, so they can push for answers much more effectively than an individual foreign customer.
What to Do if the Parcel Is Late, Lost or Damaged
If your CLE shipment tracking has no updates for a long time, shows “exception/returned,” or indicates “delivered” when you received nothing, follow these steps:
Gather evidence
- Save screenshots of the shipment tracking page.
- Keep photos of any damaged items or packaging.
Contact the store or supplier
- Explain the problem clearly and share your evidence.
- Ask them to check the parcel status with CLE or the last-mile carrier.
Use platform buyer protection
- On sites like AliExpress or Alibaba, open a dispute/refund request if the seller cannot solve the problem in a reasonable time.
- For lost or seriously delayed parcels, you can usually request a refund.
- For damaged goods, a partial refund, full refund or reshipment may be possible, depending on the store’s policy.
By going through the store or platform instead of trying to contact CLE directly, you benefit from formal buyer protection rules and clear refund procedures. That makes it much easier to resolve shipment tracking issues, get your money back or receive a replacement when something goes wrong in transit.
Frequently asked questions about CLE in China shipment tracking issues
Why can’t I Track my CLE shipment with the tracking number I received?
Sometimes shipment tracking does not show any result immediately after the seller sends you a CLE tracking number. This often means the parcel label has been created, but the package has not yet been scanned at the first CLE facility. In most cases you need to wait a few days for the first scan event. If, after 3–5 business days, Tracking still shows “no information,” contact the store or seller (AliExpress, Alibaba, etc.) and ask them to confirm the tracking number or provide an updated one.
What does a CLE tracking number look like?
CLE tracking numbers typically start with letters followed by a series of digits. The exact pattern can vary by route and partner, but the key point is: letters at the beginning, then numbers (and sometimes ending with letters like “CN”). If your tracking number looks incomplete or totally different, ask your seller to double-check that it is the correct shipment tracking code.
My CLE Tracking has not updated for many days. Is my shipment lost?
Not necessarily. With international shipping from China, it is normal to see gaps in Tracking, especially while the parcel is in transit between countries or waiting for customs clearance. A pause of 5–10 days in the middle of the journey can still be normal. However, if there are no new tracking events for more than 15–20 days, you should:
- Save a screenshot of your shipment tracking page.
- Contact the store or supplier and share your tracking number.
- Ask them to check with CLE or the local last-mile carrier.
The CLE tracking status shows “delivered,” but I didn’t receive my package. What should I do?
If shipment tracking says “delivered” but you have not received anything, first:
- Check with family members, neighbors, or building reception.
- Look around common drop-off points (mailbox, parcel locker, front desk).
- Confirm that your shipping address on the order is correct.
If you still can’t find the parcel, contact the store or seller, not CLE directly. Send them a screenshot of the Tracking result. The seller can ask CLE or the local courier for proof of delivery and help you resolve the issue or arrange compensation.
Who should I contact if there is a problem with CLE shipment tracking?
For support, it is strongly recommended to contact the store, supplier, or sender instead of trying to contact CLE directly. CLE is mainly a business-to-business logistics company, and many such startups are hard for overseas customers to reach. The shipper (seller) has direct communication with CLE and the final carrier, so they are far more likely to get a quick response. If the parcel is lost or damaged, the store can also handle refunds or reshipments for you through the platform.
How long should I wait before opening a dispute if CLE tracking is stuck?
Each platform has its own buyer-protection rules, but as a general guide: if CLE shipment tracking has no new updates for 15–20 days, or if the total transit time becomes much longer than the usual estimate (for example over 45–60 days for economy shipping), you should:
- Message the seller and ask for an explanation or investigation.
- If they cannot solve it in time, open a dispute or refund request before your buyer protection expires.
Always check the countdown or “open dispute before” date in your order details so you don’t miss the protection window.
Why is my CLE shipment tracking only showing events in China and nothing in my country?
This is common with cross-border shipping. At first, Tracking mainly shows origin scans in China: parcel received, export check, departure from airport, and so on. After arrival in your country, CLE hands the parcel to a local carrier or postal service, and their system may take longer to synchronize. Once you see “arrival at destination country” or similar, you can sometimes Track the same number on your national postal website or another local tracking site. If there are still no local updates after some days, ask the seller to check with CLE and the final carrier.
Can I change my delivery address after the CLE tracking number has been generated?
Usually not. Once the CLE label is printed and the parcel is in transit, changing the address is difficult and often impossible. Most logistics providers treat the address on the shipping label as final. If you realize you made a mistake, contact the seller immediately. If the parcel has not yet been shipped, they might be able to correct the address or cancel and resend. Once shipment tracking shows the parcel already exported or in your country, address changes are rarely possible.
The tracking status shows “exception,” “returned,” or “delivery failed.” What does that mean?
Statuses like “exception,” “returned,” or “delivery failed” usually mean the parcel could not be delivered successfully. Reasons may include an incorrect address, no one available to sign, customs issues or local courier problems. When you see these in CLE shipment tracking:
- Take a screenshot of the status details.
- Contact the store or supplier and provide your tracking number.
- Ask what solution they can offer—resend the goods, change carrier, or issue a refund.
My package seems lost. Can CLE compensate me directly?
In typical cross-border e-commerce, compensation is handled through the store or platform, not directly by CLE. If your package is lost or arrives badly damaged:
- Open a dispute or refund request on AliExpress, Alibaba or the seller’s platform.
- Provide tracking screenshots and photos (for damage).
- The seller will then deal with CLE or their logistics partners behind the scenes. This method protects you better because the marketplace rules make sure you either receive your goods or get your money back.
Why do I sometimes see more than one tracking number for the same CLE shipment?
It’s possible for a CLE shipment to have one tracking number in China and a second local tracking number in the destination country. The local courier sometimes re-labels the parcel when it enters their network. Some tracking pages show both numbers; other times only the original CLE number is visible externally but is linked internally to a local code. If the seller gives you more than one number, keep them both—you may need the CLE number for international shipment tracking and the local number to Track the final delivery with your domestic carrier.
Monthly Delivery Performance for CLE – November 2025
Our comprehensive monthly delivery report for CLE in November 2025 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 CHNChina |  ITAItaly |
|
| CHN China |  ESPSpain |
|
| CHN China |  NLDNetherlands |
|
| CHN China |  AUTAustria |
|