Amana

Amana Tracking

Amana is a company specializing in logistics services in Morocco.

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Track Amana shipments

Amana

Amana is the logistics and delivery arm of Poste Maroc, established as a joint venture to enhance postal and parcel services across Morocco and beyond. Founded to modernize and streamline Morocco’s postal infrastructure, Amana leverages Poste Maroc’s extensive network of post offices and distribution centers, combined with private-sector agility, to deliver an array of mail and package solutions. From traditional letter post to high-value document shipments, Amana handles everything on behalf of Poste Maroc, ensuring that every item—from small envelopes to bulky parcels—moves swiftly and securely through the national network.


Under the Amana brand, customers benefit from a unified platform that integrates domestic mail, international parcels, express courier services, and e-commerce logistics. Whether you’re a small business sending promotional materials to neighbors in the next town or a multinational company exporting goods overseas, Amana provides tailored solutions. The corporation maintains state-of-the-art sorting facilities in key cities like Casablanca and Rabat, and utilizes real-time monitoring systems to track operational efficiency. This commitment to modernization makes Amana not just a carrier, but a technology-driven partner in Morocco’s growing digital economy.


Amana’s service portfolio extends beyond simple delivery: they offer value-added options such as cash on delivery (COD), proof of delivery (POD), and specialized handling for fragile or high-value items. E-commerce merchants can integrate the Amana shipment tracking API directly into their online shops, offering customers a seamless tracking experience from checkout to doorstep. With pick-up services available on request, and drop-off at any of the thousands of Poste Maroc outlets, Amana ensures flexibility and convenience for both senders and recipients.

Services Offered by Amana

  • Domestic Parcel Delivery: Fast and reliable delivery within Morocco, with standard and express options.
  • International Parcels & EMS: Global shipping solutions leveraging international postal agreements and partner couriers.
  • Cash on Delivery (COD): Secure COD service where payment is collected upon delivery, ideal for e-commerce.
  • Proof of Delivery (POD): Digital signature capture and delivery confirmation sent via email or SMS.
  • E-Commerce Logistics: Integration tools, warehousing, and fulfillment services for online retailers.
  • Value-Added Handling: Special care for fragile items, insured shipments, and temperature-sensitive goods.
  • Pick-Up & Drop-Off Points: Scheduled pick-ups from homes or businesses, plus drop-off at any Poste Maroc outlet.

How Shipment Tracking Works

Amana’s shipment-tracking system enables senders and recipients to follow every stage of a parcel’s journey—from acceptance to final delivery. By entering a unique tracking number into the Amana online portal, mobile app, or a third-party tracking platform like ours, you can view real-time status updates, including sorting, transit, customs clearance (for international shipments), and out-for-delivery events.

Tracking Number Format

Every Amana consignment is assigned a 13-character tracking code:

  • LL: Two uppercase letters (A–Z), indicating service type (e.g., “EA” for express).
  • XXXXXXXXX: Nine digits, uniquely identifying the shipment.
  • MA: Country code for Morocco.

Example: EA123456789MA

How to track Amana shipments?

To track Amana shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Amana" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.

Shipment Delivery Time

Amana’s delivery times vary based on service type, origin, and destination:

  • Domestic Standard: 2–5 business days, depending on distance and region.
  • Domestic Express: 1–2 business days within major cities; 2–3 days for remote areas.
  • International Parcels (Economy): 7–21 business days to most countries.
  • International Parcels (Express/EMS): 3–7 business days to key global destinations.

Examples of Delivery Times

  • Rabat → Casablanca (Express): Delivered within 1 business day.
  • Casablanca → Marrakech (Standard): Delivered within 3 business days.
  • Casablanca → Paris (EMS): Delivered within 4–6 business days.
  • Morocco → USA (Economy): Delivered within 10–15 business days.

How to Contact Amana for Shipment Issues

If you encounter any problems with your shipment—lost items, delays, or discrepancies—Amana provides multiple support channels:

Customer Service Hotline:

080 200 60 60 (available Monday to Friday, 8 AM–3 PM).

Email Support:

[email protected] (include your tracking number in the subject).

Local Offices:

Visit any Poste Maroc branch and request assistance at the Amana counter.

Frequently asked questions about Amana shipment tracking issues

What should I do if my tracking number shows no information?

If your 13-character tracking code (e.g., EE123456789MA) returns “no information found,” first verify you’ve entered it correctly, including the initial letters and the “MA” suffix. Allow up to 24 hours after shipment creation for the system to register your parcel. If the issue persists beyond a day, contact Amana customer support with your tracking number.

Why hasn’t my shipment status updated in several days?

Delays in status updates can occur during peak periods or when a parcel is in customs (for international consignments). Domestic shipments usually update more frequently than international ones. If your status remains unchanged for more than 5 business days, reach out to Amana via their hotline or online form to request an investigation.

My package tracking results show “In Transit” for an extended period—does this mean it’s lost?

Not necessarily. “In Transit” can cover multiple legs of the journey, including sorting, road transport, or customs clearance. Check the detailed event history in your tracking timeline for any recent locations. If there’s no movement for over a week, file an inquiry so Amana can locate your shipment.

What does the “Destination Country Accepted” status mean?

For international parcels, “Destination Country Accepted” indicates that the shipment has arrived in the destination country’s postal network and is awaiting local processing. From here, it may take several days to clear customs and move to local distribution centers before final delivery.

Why am I getting an “Invalid Tracking Number” error?

This error appears when the code format doesn’t match LLXXXXXXXXXMA (two letters, nine digits, then “MA”). Common mistakes include mistaking the letter “O” for zero or omitting one of the final letters. Double-check your entry; if formatted correctly but still invalid, contact the sender to confirm the number.

Can I update my delivery address or request a hold on my shipment?

Once a parcel is in transit, address changes can be challenging but sometimes possible. Contact Amana customer service immediately with your tracking number and new address details. Requests are handled on a case-by-case basis and may incur additional fees.

How do I sign up for SMS or email notifications for my tracking updates?

When creating a shipment, you can register a mobile number or email address to receive automatic status alerts. If you didn’t opt in initially, log into the Amana tracking portal, enter your tracking number, and look for the “Subscribe to Notifications” option.

What if my shipment is marked as “Delivered” but I haven’t received it?

First, check with neighbors or building management to see if someone else signed for it. If the package still can’t be located, report it as “not received” through the Amana complaint form or by calling the hotline. Have your tracking number and delivery address ready for faster resolution.

How long should I wait before filing a shipment inquiry?

For domestic shipments, allow up to 5 business days from the dispatch date before filing an inquiry. For international parcels, wait 10–14 business days to account for customs processing. If your shipment remains unlocated after these periods, submit a detailed inquiry to initiate a trace.

How do I report a lost or damaged shipment?

Visit the Amana online complaint form or call their customer service with your tracking number, detailed description of the issue, and any photos (for damaged items). Amana will open a case and provide you with a reference number to track the investigation.

Monthly Delivery Performance for Amana – June 2025

Our comprehensive monthly delivery report for Amana in June 2025 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.


From To Delivery Time
Morocco MAR
Morocco
Morocco MAR
Morocco
  • Min: 1 day
  • Avg: 3 days
  • Max: 19 days
Morocco MAR
Morocco
Unknown Unknown
Unknown
  • Min: 1 day
  • Avg: 9 days
  • Max: 320 days
Morocco MAR
Morocco
France FRA
France
  • Min: 10 days
  • Avg: 17 days
  • Max: 51 days
Kuwait KWT
Kuwait
Morocco MAR
Morocco
  • Min: 8 days
  • Avg: 13 days
  • Max: 38 days
Morocco MAR
Morocco
Germany DEU
Germany
  • Min: 7 days
  • Avg: 17 days
  • Max: 39 days
Morocco MAR
Morocco
Spain ESP
Spain
  • Min: 7 days
  • Avg: 16 days
  • Max: 33 days
Morocco MAR
Morocco
United States USA
United States
  • Min: 7 days
  • Avg: 15 days
  • Max: 59 days
France FRA
France
Morocco MAR
Morocco
  • Min: 3 days
  • Avg: 11 days
  • Max: 49 days
United Arab Emirates ARE
United Arab Emirates
Morocco MAR
Morocco
  • Min: 7 days
  • Avg: 16 days
  • Max: 72 days
Morocco MAR
Morocco
United Kingdom GBR
United Kingdom
  • Min: 5 days
  • Avg: 16 days
  • Max: 59 days
Germany DEU
Germany
Morocco MAR
Morocco
  • Min: 7 days
  • Avg: 14 days
  • Max: 21 days
Saudi Arabia SAU
Saudi Arabia
Morocco MAR
Morocco
  • Min: 9 days
  • Avg: 12 days
  • Max: 21 days
Morocco MAR
Morocco
Saudi Arabia SAU
Saudi Arabia
  • Min: 10 days
  • Avg: 21 days
  • Max: 37 days
Morocco MAR
Morocco
Netherlands NLD
Netherlands
  • Min: 9 days
  • Avg: 16 days
  • Max: 23 days
Morocco MAR
Morocco
Canada CAN
Canada
  • Min: 6 days
  • Avg: 12 days
  • Max: 18 days