Amana is the messaging and parcel branch of Barid Al-Maghrib, Morocco's national postal operator. It specializes in moving documents and packages across Morocco through express parcel, e-commerce distribution and logistics services. Barid Al-Maghrib's current service information presents Amana as a nationwide parcel network, while official group documentation also describes the brand's activities as covering express messaging, e-commerce distribution and integrated logistics solutions throughout Morocco.
The core service, Amana Messagerie Nationale, transports documents and parcels weighing up to 31 kg to destinations across Morocco. Customers can choose delivery to the recipient's address or to a Barid Al-Maghrib group agency, including supported Al Barid Bank and Barid Cash locations. The service includes online Tracking, two home-delivery attempts, and a 15-day holding period at the nearest agency when a shipment cannot be delivered and is made available for collection.
Amana also has services designed for Moroccan e-commerce. Amana E-commerce supports home delivery, delivery through Barid Al-Maghrib agencies and collection through relay points, with intracity and intercity distribution. Available features include cash on delivery, SMS notifications, proof of delivery and optional shipment insurance. These services make Amana useful for Moroccan online sellers that need both parcel distribution and package tracking within the same nationwide network.
Another service, Amana 7dak, allows parcels to be sent from one participating Barid Cash agency to another. It accepts packages up to 15 kg, provides extended deposit and collection hours, and is available through more than 800 participating Barid Cash agencies according to Barid Al-Maghrib's current product information. These different Amana products have their own conditions, so delivery method, weight limit and transit expectations should always be checked against the exact service selected by the sender.
How to Track Amana packages
You can Track an Amana shipment using 4Tracking. Enter the complete Amana tracking number in the tracking field and start the search. 4Tracking is a universal package tracking website, so it is useful when you receive shipments from Amana as well as other Moroccan or international carriers and want to follow them from one place.
The tracking number is associated with the barcode assigned to the shipment when Barid Al-Maghrib accepts it. Barid Al-Maghrib's terms state that Amana shipments carry a barcode that allows the item to be followed, and the sender receives a posting receipt at the time of acceptance. If you are the recipient, the sender or online store should therefore be able to provide the tracking code shown on the shipment documentation.
Amana packages can also be followed through Barid Al-Maghrib's official online Tracking service or through the My Amana mobile application. The official service allows customers to follow the principal processing stages of Amana shipments, while My Amana provides shipment tracking and other parcel-related functions. Using the official service can be useful as a secondary check when you need information directly from the carrier.
A Tracking history may show different stages as the shipment is accepted, transported between facilities, sent toward the destination area, prepared for delivery, made available for collection or delivered. The exact wording and number of scans can vary. A period without a new scan does not by itself prove that a package is lost, especially while it is travelling between cities or awaiting the next operational event.
Amana tracking number formats
Barid Al-Maghrib confirms that Amana shipments receive a barcode identifier for Tracking, but its current public documentation does not publish one comprehensive format specification covering every Amana product. It is therefore safer to use the exact code printed on the receipt or supplied by the sender instead of assuming that every Amana shipment must have the same number of characters or the same prefix.
The current official Barid Al-Maghrib tracking page displays RR02515238MA and RR08564182MA as examples of shipment codes that can be entered into its Tracking system. These are useful examples of identifiers accepted by the official interface, but they should not be interpreted as proof that every Amana package uses the RR...MA structure. Barid Al-Maghrib handles several categories of tracked postal and parcel items through the same tracking environment.
For this reason, do not add MA, remove letters, change zeros or modify the number simply because it looks different from an example found online. Enter the complete code exactly as it was issued. If an e-commerce seller provides both an order number and a shipping number, look for the Amana or Barid Al-Maghrib shipment identifier rather than assuming that the store's internal order reference can be used for package tracking.
Barid Al-Maghrib's official tracker also supports entering more than one shipment code, separated by semicolons. For a normal individual shipment on 4Tracking, however, entering the single complete Amana tracking number provided for your package is the simplest approach.
Amana delivery times in Morocco
Amana Messagerie Nationale is officially described as an express service, but Barid Al-Maghrib does not publish one universal online delivery time that applies to every origin and destination in Morocco. Its current conditions state that Amana national shipments are delivered on an express basis according to the destination and refer customers to a delivery-time matrix available at Barid Al-Maghrib points of contact.
This means that it would be inaccurate to promise that every normal Amana parcel will arrive within a fixed 24-hour or 48-hour period. The applicable delivery expectation can depend on the origin, destination and specific Amana offer. When sending an important parcel, ask the accepting agency for the delivery expectation that applies to the route and retain the posting receipt so that you can compare the expected period with subsequent Tracking events.
There is, however, a current published delivery example for Amana 7dak. Barid Al-Maghrib states that this agency-to-agency service has a delivery time starting from J+2. Amana 7dak is a specific product available through participating Barid Cash agencies, so its J+2 timing should not be applied automatically to standard Amana Messagerie Nationale or Amana E-commerce shipments.
Delivery can also depend on whether the recipient is available. For standard Amana national shipments, Barid Al-Maghrib provides two home-delivery attempts. When a shipment cannot be delivered, it can be held at the agency nearest to the recipient for up to 15 days. An advised shipment that is not collected during the holding period can then be returned according to the carrier's conditions.
Amana home delivery, agency collection and e-commerce delivery
Amana Messagerie Nationale can deliver directly to an address or through supported Barid Al-Maghrib group agencies. For areas where home delivery is available, Barid Al-Maghrib's conditions describe delivery as express according to the destination. If the recipient is unavailable, the shipment can eventually be placed at the appropriate agency for collection.
Amana E-commerce gives merchants additional flexibility by supporting home delivery, Barid Al-Maghrib agency delivery and relay-point delivery. The service distinguishes between intracity and intercity shipments and includes cash on delivery as part of its e-commerce offering. Optional or associated features include SMS notifications, proof of delivery and insurance.
Amana 7dak works differently because both the deposit and collection are performed through participating Barid Cash agencies. Current service information lists deposit and collection hours from 8:00 to 20:00 for this product and a maximum parcel weight of 15 kg. Check your Tracking information and the service selected by the sender before travelling to collect a shipment, because not every Amana parcel is routed through Barid Cash.
What happens when Amana cannot deliver a package?
Several situations can prevent successful delivery, including an incomplete or incorrect address, the recipient being unavailable, refusal of the parcel or failure to collect a shipment placed on hold. Barid Al-Maghrib asks senders to provide a complete, readable Moroccan address and postal code to help parcels reach the correct delivery area without unnecessary redirection.
For Amana Messagerie Nationale, the current product conditions provide for two home-delivery attempts. An undelivered shipment can then be held at the agency closest to the recipient for 15 days. If it remains unclaimed after the applicable holding period, it can be returned to the sender. Tracking the package regularly is therefore especially useful after a failed delivery attempt.
Some locations outside the normal home-delivery perimeter are handled differently. Barid Al-Maghrib's general postal conditions state that notifications for Amana items addressed to people living outside the postal home-delivery area can be placed at the nearest Barid Al-Maghrib contact point for collection. This is another reason why a shipment's actual Tracking events are more useful than assuming that every package will be delivered directly to a door.
How to contact Amana about a shipment
If an Amana package is overdue, the Tracking history appears unusual or you need help with a delivery problem, Barid Al-Maghrib's current customer-service number is 080 200 60 60. The official contact page lists customer-service hours as Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 13:00.
You can also contact Barid Al-Maghrib through its online contact and complaints services, submit a request through a Barid Al-Maghrib point of contact, or use the Suivi Clientèle section of the My Amana application for eligible Amana shipment complaints. When reporting a problem, keep the tracking code and posting receipt available, together with the sender, recipient, origin and destination details.
Formal complaints concerning Amana national shipments can also be sent in writing to Service relation client / pôle activités postales, Avenue Moulay Ismail, Hassan 10020, Rabat, Morocco. Barid Al-Maghrib's conditions state that postal shipment complaints must normally be submitted within a maximum of six months beginning the day after the shipment was deposited.
For an Amana national shipment complaint, Barid Al-Maghrib publishes a maximum processing period of 30 days from receipt of the complaint, except in exceptional or unforeseen circumstances. This is a complaint-processing period rather than a package delivery estimate. If an online purchase is involved, contacting the seller can also be useful because the sender normally has the original posting receipt and the commercial relationship with Amana.
Frequently asked questions about Amana package tracking issues
Why is my Amana Tracking not updating?
A package can move between Amana processing or delivery locations without a new public Tracking event appearing immediately. Check the latest status again later and compare the shipment with the delivery expectation provided for its destination. If it is clearly overdue, contact Barid Al-Maghrib at 080 200 60 60 or submit a shipment inquiry through the official customer-service channels.
Why does my Amana tracking number show no results?
Confirm that the shipment code was copied exactly from the receipt, label or information supplied by the sender. Do not substitute an online shop's order number for the Amana barcode. If the parcel was only recently accepted, useful Tracking information may not yet have appeared. Ask the sender to verify the code against the original posting receipt if the problem continues.
What does an Amana tracking number look like?
Barid Al-Maghrib confirms that Amana packages receive barcode identifiers, but its current public documentation does not define one universal character pattern for every Amana service. Its official tracking interface displays RR02515238MA and RR08564182MA as example shipment codes. Use these only as examples and enter the exact identifier issued for your own parcel.
Does every Amana tracking number end in MA?
The current official Tracking page shows examples ending in MA, but Barid Al-Maghrib does not publish a rule stating that every Amana product must use that exact format. Do not modify a shipment number merely to make it resemble those examples. The barcode printed on the official receipt or supplied by the sender is the correct reference to use.
How long does an Amana package take to arrive?
Standard Amana Messagerie Nationale is an express service with delivery times determined according to the destination. Barid Al-Maghrib refers customers to its route-specific delivery matrix available at points of contact rather than publishing one universal online number. Amana 7dak has a separately published delivery time starting from J+2, but that estimate applies specifically to the 7dak service.
Does Amana deliver everywhere in Morocco?
Amana Messagerie Nationale is offered for the transport and delivery of parcels throughout Morocco. The exact delivery method can differ by locality, however. In areas where direct home delivery is not available, postal conditions can require the shipment or its notification to be handled through the nearest Barid Al-Maghrib contact point.
How many delivery attempts does Amana make?
Current information for Amana Messagerie Nationale specifies two home-delivery attempts. If delivery is unsuccessful, the package can be placed on hold at the agency nearest to the recipient. Follow the package tracking events after a failed attempt to see whether collection or another action is required.
How long will Amana keep an undelivered package at the agency?
For Amana Messagerie Nationale, Barid Al-Maghrib currently specifies a 15-day holding period at the agency nearest to the recipient for shipments placed on hold. Unclaimed shipments can be returned after the applicable holding period, so recipients should not ignore a collection status or delivery notification.
What should I do if Amana Tracking says delivered but I did not receive the package?
Check whether another authorized person at the address accepted the parcel and review the latest Tracking details. If you still cannot locate it, contact Barid Al-Maghrib promptly with the tracking code and shipment information. The sender should retain the posting receipt because it can be useful if a formal complaint or delivery investigation is required.
What should I do if my Amana package is delayed?
First check the complete Tracking history on 4Tracking and compare it with the delivery expectation provided for the specific Amana service and route. For standard Amana national shipments, exact timing varies by destination. If the package is substantially overdue, contact the sender and Barid Al-Maghrib customer service rather than relying on unofficial delivery estimates.
Can I Track an Amana package with My Amana?
Yes. Barid Al-Maghrib identifies the My Amana mobile application as an official channel for following Amana shipments. The application also provides customer follow-up functions for eligible complaints. You can use 4Tracking for universal package tracking and the official My Amana or Barid Al-Maghrib service as additional carrier-direct options.
Can I Track an Amana package without the tracking number?
Normal online package tracking requires the shipment's barcode or tracking code. If you do not have it, ask the sender or retailer to check the posting receipt or shipment confirmation. A recipient's name, telephone number or shop order reference should not be assumed to work as an Amana tracking number.
How do I file a complaint about an Amana shipment?
You can contact Barid Al-Maghrib at 080 200 60 60, use the official online customer-service and complaint facilities, submit the complaint through the My Amana application's customer follow-up section, visit a Barid Al-Maghrib contact point, or submit a written complaint to the postal customer-relations service in Rabat. Keep your tracking code and posting receipt available when opening the case.
Monthly Delivery Performance for Amana – August 2026
Our comprehensive monthly delivery report for Amana in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 MARMorocco | MAR Morocco |
|
| MAR Morocco |  UnknownUnknown |
|
| MAR Morocco |  FRAFrance |
|
| MAR Morocco |  ESPSpain |
|
 AREUnited Arab Emirates | MAR Morocco |
|
| MAR Morocco |  DEUGermany |
|
| MAR Morocco |  GBRUnited Kingdom |
|
| MAR Morocco |  CANCanada |
|
 SAUSaudi Arabia | MAR Morocco |
|
| FRA France | MAR Morocco |
|
| MAR Morocco |  NLDNetherlands |
|
| MAR Morocco | SAU Saudi Arabia |
|
 MYSMalaysia | MAR Morocco |
|
| MAR Morocco |  ITAItaly |
|
| MAR Morocco |  CHESwitzerland |
|