Asendia Management SAS is a renowned global logistics company created through a joint venture between La Poste and Swiss Post, specializing in international mail, dispatch and delivery of mail, small goods, e-commerce, and mail solutions. Established in July 2012 with headquarters strategically located in Paris, France, and Bern, Switzerland, Asendia has fortified its reputation in the logistics sector by amalgamating the robust expertise and networks of its founding entities. This synergistic collaboration allows Asendia to provide comprehensive international mailing and shipping solutions, thereby catering to a diverse clientele, including online retailers, direct marketers, publishers, and businesses across the globe.
With 32 offices situated in 15 countries, Asendia’s expansive reach extends across four continents—North America, Europe, Asia, and Oceania—leveraging the combined expertise of over 1,500 dedicated employees. This extensive global presence not only provides a strategic foothold in the European market but also ensures the delivery of seamless logistics operations worldwide. Asendia's wide array of tailor-made services encompasses international mail, e-commerce delivery, and fulfillment solutions, all designed to simplify cross-border shipping for its clients. By streamlining logistic operations, Asendia empowers businesses to concentrate on their core competencies, ensuring a smooth transition in delivering products and services across borders. Through these endeavors, Asendia continues to uphold its commitment to fostering a facile and efficient logistical framework for businesses operating in an increasingly interconnected global market.
Asendia's e-commerce solutions are designed to support businesses in their international growth. They offer an integrated approach to logistics, providing solutions for delivery, returns, and fulfillment. With their extensive global network, they ensure that parcels are delivered to customers around the world efficiently and cost-effectively. Their fulfillment centers are equipped to handle order management, warehousing, and inventory management, thus providing a one-stop solution for e-commerce logistics needs.
In addition to e-commerce solutions, Asendia also offers international mail services, supporting businesses in sending documents, publications, and marketing materials worldwide. Their expertise in global postal solutions allows them to provide reliable and cost-effective services, ensuring that mail reaches its destination promptly.
Shipment Tracking with Asendia
How Shipment Tracking Works
Asendia provides a robust shipment tracking system for its customers. Once a parcel is dispatched, a unique tracking number is generated and shared with the sender and recipient. This tracking number can be used on Asendia's website or our shipment tracking platform to track the shipment's progress in real-time. The tracking system provides details such as the current location of the parcel, estimated delivery time, and the status of delivery (e.g., out for delivery, delivered).
How do I track Asendia shipments?
To track a Asendia parcels, put the tracking number in the field above, click on "Carrier" button and select "Asendia", if you are not sure which carrier delivers your parcel, then leave the system to choose the carrier automatically on your behalf, after that click on "Track" button, then you will be redirected to the tracking results page where you will find detailed information about your shipment including locations and dates.
Where can Asendia deliver shipments?
Asendia currently operates in the following 16 countries:
- United States
- United Kingdom
- Hong Kong
Existing countries are not permanent, Asendia may expand its services to other countries
How do I contact Asendia if I have a problem with my shipment?
You can contact Asendia customer service if you have a problem with your shipment, You can Access them via there customer service page : https://www.asendia.com/contact
or via phone number
|Country||Customer service phone number||Contact Customer service website|
|United States||+1 (610) 461-3661||contact|
|United Kingdom||+44 845 8738155||contact|
|Hong Kong||+852 2690 1005||contact|
|Germany||+49 0800 18 17 000||contact|
|France||+33 1 55 44 00 00 / 3634||contact|
|Spain||+34 911 71 96 00||contact|
How long does it take for Asendia to deliver your shipments?
Asendia will deliver international shipments within Europe countries in 6-15 days.
frequently asked questions about Asendia shipment related issues
What should I do if my tracking information is not updating?
If your tracking information is not updating, it might be due to a delay in the scanning of your shipment by the courier. Wait for a few hours and check again. If the issue persists, contact Asendia's customer service for assistance.
How long does it take for Asendia to deliver?
Delivery times with Asendia can vary depending on the service chosen and the destination of the shipment. It's advisable to check the estimated delivery time provided at the time of dispatch or contact Asendia's customer service for more accurate information.
What should I do if my shipment is delayed?
If your shipment is delayed, check the tracking information for any updates. If the delay is significant or if the tracking information is unclear, contact Asendia's customer service with your tracking number for further assistance.
Can I change the delivery address after my order has been shipped?
The ability to change the delivery address post-dispatch may vary depending on the service and the status of the shipment. It's advisable to contact Asendia's customer service as soon as possible if you need to change the delivery address.
What is Asendia's policy on lost or damaged shipments?
Asendia has protocols in place to handle situations where shipments are lost or damaged during transit. If you experience such issues, contact Asendia's customer service to report the problem and receive guidance on the next steps.
How can I contact Asendia for shipment related queries or issues?
You can contact Asendia's customer service through the contact information provided on their website. They offer support through phone, email, or sometimes through a contact form on their website.
What services does Asendia offer for e-commerce businesses?
Asendia provides a range of services tailored for e-commerce businesses including international shipping, returns management, and fulfillment solutions. They aim to assist e-commerce businesses in delivering a smooth and reliable shopping experience for their customers.
How does Asendia handle international shipments?
Asendia offers a variety of solutions for international shipping, designed to provide reliable and cost-effective delivery services worldwide. They handle customs clearance and offer tracking options to ensure a smooth delivery process across borders.
How can I get a quote for shipping with Asendia?
To get a quote for shipping with Asendia, visit their website and fill out the quote request form with the necessary details about your shipment. A representative from Asendia will then get in touch with you to provide a quote based on your shipping needs.
Examples of statuses which Asendia shipment tracking passes
|Arrived at destination|
|Available at pick-up point|
|Customs data sent|
|Departed from Asendia|
|Fowarded pick-up point|
|Handed to Asendia|
|Out customs authorities. Taxes already paid|
|Out for delivery|
|Process incident / held by carrier|
|Returned (incorrect address)|
|Transport to delivery centre|
|item misrouted or redirected|