Asendia is an international e-commerce logistics and mail company created in 2012 by La Poste of France and Swiss Post. It specialises in helping retailers, marketplaces and other businesses move parcels across borders, combining international transportation, customs expertise, technology and a network of local delivery partners. Asendia says its network serves more than 200 countries and territories.
Unlike a carrier that operates its own final-mile delivery fleet in every destination, Asendia focuses heavily on cross-border logistics. It has its own operations in 17 countries across Europe, North America, Oceania and Asia-Pacific, including Austria, Australia, Belgium, Switzerland, Germany, Denmark, Spain, France, the United Kingdom, Hong Kong, Italy, the Netherlands, Norway, New Zealand, Sweden, Singapore and the United States. Parcels can move through Asendia facilities and international transport before being handed to a postal operator or commercial parcel carrier for delivery in the destination country.
For e-commerce parcels, Asendia's main international delivery family is e-PAQ. Its services range from economical postal delivery to faster tracked courier-style options. e-PAQ Standard is intended for lower-value orders and is untracked, while e-PAQ Plus provides tracking at key milestones. e-PAQ Select provides end-to-end Tracking through specialist parcel partners, and e-PAQ Elite is Asendia's fastest e-PAQ home-delivery option with comprehensive end-to-end tracking.
Asendia also supports international returns, customs processing, fulfillment and logistics technology for online retailers. Its model is particularly useful for cross-border e-commerce because one shipment can involve Asendia for export processing and international transport and another carrier for the final delivery. Understanding that handoff is important when following package tracking information or deciding whom to contact about a delayed parcel.
How to Track Asendia packages
To Track an Asendia package with 4Tracking, enter the tracking number supplied by the retailer or sender into the tracking field and start the search. 4Tracking is a universal package tracking website, which is useful for Asendia shipments because a parcel may begin its journey in the Asendia network and later be transferred to a local postal operator or commercial delivery company.
If the service supports Tracking, shipment events can show progress through Asendia's export network, international transportation, arrival in the destination country and, where available, the final-mile carrier's delivery events. Asendia states that shoppers can normally see the local delivery partner when tracking a parcel after the handoff has taken place.
You can also use Asendia's official tracking service by entering the Tracking ID shown in your shipment information. If no tracking number appears in your retailer's shipping confirmation, this does not necessarily indicate a problem. Asendia offers both tracked and untracked services, and the retailer chooses which service to use.
Asendia tracking number formats
Asendia does not publish one universal tracking-number pattern that applies to every parcel handled across its global e-PAQ network. Tracking identifiers can vary according to the service, shipping platform, origin operation and final-mile carrier, so you should use the complete identifier exactly as supplied by the retailer or sender rather than trying to convert it into another format.
One format that can be verified directly from Asendia is used by its SendNow service. The official SendNow tracking page gives ASE12345678 as an example of an Asendia reference number. This consists of the prefix ASE followed by eight digits. This example should not be treated as the required format for every Asendia shipment, because other Asendia services and carrier integrations can use different references.
SendNow also states that a shipment's tracking reference can be used instead of the ASE reference and that these details are provided in the booking confirmation email. For ordinary e-commerce orders placed with a retailer, check the dispatch email, order page or shipping confirmation for the exact Tracking ID assigned to your package.
Asendia delivery times
Asendia delivery times depend on the selected e-PAQ service, the origin and destination, customs clearance and the final-mile carrier. The times published for its global services are delivery aims rather than guaranteed arrival dates, and Asendia separates regional and intercontinental shipments when describing expected transit times.
e-PAQ Elite delivery times
e-PAQ Elite is Asendia's fastest e-PAQ parcel service. Its official delivery aim is 1–3 days for regional shipments and 2–4 days for intercontinental shipments. For example, a shipment classified within Asendia's regional network uses the 1–3 day delivery aim, while an intercontinental e-PAQ Elite shipment uses the 2–4 day aim. Final-mile delivery is carried out by commercial parcel or courier partners.
e-PAQ Select delivery times
e-PAQ Select provides end-to-end Tracking and has an official delivery aim of 2–5 days regionally and 4–9 days intercontinentally. It is available for more than 40 countries and uses local B2C parcel specialists for final delivery. These times provide a useful reference for package tracking, but the actual estimate for a specific order can depend on its destination and selected local carrier.
e-PAQ Plus delivery times
e-PAQ Plus is a postal delivery service with tracking at key milestones. Asendia lists a delivery aim of 3–5 days for regional shipments and 5–10 days for intercontinental shipments. Packages are delivered in the destination country by local postal operators, so the frequency and detail of Tracking events can differ from the fully tracked Select and Elite services.
What about e-PAQ Standard?
e-PAQ Standard is Asendia's lower-cost international postal parcel option and is officially described as untracked. Because package tracking is not included, shoppers should not expect continuous online shipment events for parcels sent with this service. Asendia specifically directs retailers that need tracking toward its tracked e-PAQ services instead.
Why Asendia Tracking can show another delivery company
Seeing another carrier in your Tracking results is normal for many Asendia shipments. Asendia explains that it handles the first part of the journey, moving the parcel from the retailer's warehouse through export logistics and into the destination country. A local delivery company then normally handles delivery to the recipient's home, mailbox, pickup point or other final destination.
Asendia also routes shipments through transit centres in different countries. A Tracking event can therefore appear in a city or country that does not look like the most direct geographical route to the recipient. This can be part of Asendia's normal international routing and does not by itself mean that the package was sent to the wrong destination.
How to contact Asendia about a shipment
If an Asendia package is delayed or has another delivery problem, first Track it to determine which company currently has it. If Tracking shows that the parcel has already been handed to the local delivery carrier, Asendia recommends contacting that carrier because its local customer-service team may have the most detailed final-mile information.
If the parcel is still with Asendia or the local carrier cannot resolve the issue, Asendia generally advises shoppers to contact the retailer or seller that shipped the order. The retailer is Asendia's customer and can raise a case or claim with Asendia when appropriate for a very late, lost or damaged parcel.
Asendia also provides a Shopper Support section and a Virtual Assistant on its official website. For shoppers who need to contact Asendia directly, its support instructions say to open the Ask Asendia Virtual Assistant and type "contact" to access a contact form. Business customers are advised to contact their Asendia account manager.
Frequently asked questions about Asendia package tracking issues
Why is my Asendia tracking number not working?
First confirm that you entered the complete Tracking ID from the retailer's shipping confirmation. If it still does not work, Asendia recommends contacting the retailer you purchased from. The retailer can verify the shipping service and, when necessary, raise a case with Asendia.
Why did I receive an Asendia package without a tracking number?
Not every Asendia service includes Tracking. Asendia states that some retailers select untracked postal services to reduce shipping costs. e-PAQ Standard, for example, is officially an untracked service. Contact the retailer to confirm which delivery service was selected for your order.
Why has my Asendia Tracking stopped updating?
A pause in tracking can happen while the package is travelling internationally, going through customs or waiting to be processed by the next carrier. Tracking detail also varies by service: e-PAQ Plus provides milestone tracking, while e-PAQ Select and Elite provide more comprehensive end-to-end visibility.
Why does Tracking show my Asendia parcel in another country?
Asendia routes international parcels through transit centres located in different countries. The company explains that a shipment can therefore appear to be travelling through a city or country other than the destination before continuing through the network. This can be normal cross-border routing.
Why does another carrier appear in my Asendia package tracking?
Asendia normally does not perform the delivery to your door or collection point itself. After handling export logistics and moving the parcel toward the destination country, it transfers the shipment to a local postal operator or commercial parcel company. Tracking may therefore identify that final-mile carrier once the handoff occurs.
Who should I contact after Asendia hands my package to a local carrier?
If Tracking identifies the local delivery company, contact that carrier first for questions about delivery attempts, pickup arrangements or the final stage of transit. Asendia specifically recommends this because the local carrier can often provide the most useful information once it has possession of the parcel.
What should I do if my Asendia package is very late?
Track the parcel first to identify its latest location and current carrier. If the final-mile company has the shipment, contact that company. If the problem remains unresolved, contact the retailer or seller. Asendia explains that retailers can contact it and make a claim when appropriate for very late, lost or damaged parcels.
What should I do if my Asendia package is damaged?
Asendia advises recipients of damaged parcels to contact the retailer they purchased from. If a damage claim needs to be submitted, the retailer can raise it with Asendia directly.
What should I do after a missed delivery?
Check your Tracking information to identify the local delivery company. Because the final-mile partner handles delivery to your door or collection point, it may provide instructions through a physical or electronic notification explaining how to arrange another attempt or collect the package.
Why has customs opened or delayed my Asendia package?
International parcels may be inspected by customs authorities for security purposes or to verify customs information. Duties, taxes and clearance requirements also vary by destination, product type and shipment value. If customs charges are due or you have a question about the declared goods, Asendia recommends contacting the retailer promptly.
Monthly Delivery Performance for Asendia – June 2026
Our comprehensive monthly delivery report for Asendia in June 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 AUTAustria |  FRAFrance |
|
 CHNChina | FRA France |
|
| CHN China |  CHESwitzerland |
|
 USAUnited States |  JPNJapan |
|
| AUT Austria |  BELBelgium |
|
| FRA France | FRA France |
|
 SGPSingapore |  KORSouth Korea |
|
| AUT Austria |  ITAItaly |
|
| AUT Austria |  SVNSlovenia |
|
 HKGHong Kong |  GLPGuadeloupe |
|
 GBRUnited Kingdom |  UnknownUnknown |
|
| CHN China | GLP Guadeloupe |
|
| GBR United Kingdom |  DEUGermany |
|
| AUT Austria | DEU Germany |
|
| USA United States | GBR United Kingdom |
|