Relais Colis, a pioneering online retail company based in Créteil, France, has been at the forefront of delivering packages since 1969. The firm offers a host of complementary services including tracking, delivery, pickups, and payment options among others. As a private entity, Relais Colis has marked its presence significantly in the realms of retail delivery, e-commerce, logistics, and payment sectors. The innovative concept of delivering in proximity stores since 1983 has set Relais Colis apart as the first consumer delivery network in stores and at home.
With its headquarters located at 41 Rue Edouard le Corbusier LE TRIPODE building, Créteil, 94000, France, Relais Colis orchestrates its operations efficiently to meet the delivery needs of its clientele. As of March 1st, 2022, the enterprise became a part of the Walden Group, although the terms of the transaction were not disclosed. Over the years, Relais Colis has positioned itself as the leading French delivery company for individuals, handling nearly 40 million packages annually. Out of these, 2 million are delivered to residential addresses, while the rest find their way to 5,200 collection points scattered across France and Belgium.
The innovation-driven approach of Relais Colis is evident in its service delivery model, which has continually evolved to meet the dynamic needs of online retail and individual consumers. By offering a reliable platform for tracking, payment, and delivery options, Relais Colis has considerably eased the logistics involved in package delivery, thereby enhancing the overall customer experience.
Shipment Tracking with Relais Colis
How Shipment Tracking Works
Relais Colis provides a simple and efficient tracking system for its customers. Upon shipping, a unique tracking number is generated and shared with the customer. To track a package, customers need to visit the Relais Colis tracking page or using our shipment tracking platform. This facilitates real-time updates on the package's whereabouts, estimated delivery time, and any potential delays.
How to track Relais Colis shipments?
To track Relais Colis shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Relais Colis". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Tracking Number Forms
The tracking number provided by Relais Colis typically comprises between 10 and 16 characters, resembling a format like: 0936826496DFGST1. This alphanumeric sequence is unique to each shipment, ensuring accurate tracking and information retrieval.
Shipment Delivery Time
Relais Colis endeavors to provide timely delivery of packages. While the exact delivery time may vary based on the distance and other logistical factors, the tracking system provides an estimated delivery time to keep customers informed.
Examples of Delivery Time
For instance, a package shipped from Paris to Lyon could be expected to arrive within a day or two, depending on the chosen delivery option and any unforeseen logistical challenges.
Contacting Relais Colis for Shipment Issues
If there arises an issue with your shipments, Relais Colis provides a dedicated customer service channel for resolution. Customers can get in touch through the contact form available on the Relais Colis website, by emailing [email protected], or by calling their customer service directly at +33 9 70 25 22 31. The customer service team is equipped to provide prompt response and effective resolution to ensure customer satisfaction.
Frequently asked questions about Relais Colis
What should I do if my Relais Colis package is delayed?
Check the tracking information for any updates. If the package hasn't arrived within the expected delivery window, contact Relais Colis customer service at +33 9 70 25 22 31 for assistance.
How can I report a lost or damaged package with Relais Colis?
To report a lost or damaged package, you should contact Relais Colis customer service directly through the contact form on their website or by calling +33 9 70 25 22 31.
Is it possible to change the delivery address after the package has been shipped?
For any modifications to the delivery address post shipment, it's advisable to contact Relais Colis customer service to see if such changes can be accommodated.
Why isn’t my Relais Colis tracking number working?
If your tracking number isn’t working, it may be due to a delay in the system updates. Wait for a short period and try again. If the problem persists, contact Relais Colis customer service for clarification.
How can I find my tracking number if I lost it?
If you've lost your tracking number, check the email confirmation from Relais Colis as it should have your tracking number. If you still can’t find it, contact Relais Colis customer service for assistance.
What does it mean when my tracking status says 'Exception'?
A tracking status of 'Exception' indicates an unexpected event that may delay delivery, such as bad weather or a customs delay. Check the detailed tracking information or contact Relais Colis customer service for more details.
What format does the Relais Colis tracking number follow?
The tracking numbers at Relais Colis typically comprise between 10 and 16 characters, resembling a format like: 0936826496DFGST1. This alphanumeric sequence is unique to each shipment.
Where can I find my Relais Colis tracking number?
Your Relais Colis tracking number can be found in the email confirmation sent by Relais Colis upon shipment. If you can’t locate the email, contact Relais Colis customer service for help.