Relais Colis is a French parcel delivery network specializing in deliveries through local pickup points known as Relais Colis. Individuals can send parcels from one participating shop to another, while e-commerce retailers use the network to deliver online orders and manage customer returns across France.
For consumer shipments, customers can create an order online, enter the parcel and recipient information, choose the destination Relais Colis, and then print a shipping label or use the available SMART QR-code option. Relais Colis states that parcels sent through its consumer service can weigh up to 20 kg and must not exceed 1.70 metres when the length, height and depth are added together.
The network is designed to make collection convenient by using local participating shops. Relais Colis states that 92% of the French population is, on average, within ten minutes of a participating merchant. When a package reaches its selected pickup point, the recipient is notified by email or SMS and can collect it during the holding period.
Relais Colis also works with online retailers on home delivery, pickup-point delivery and merchandise returns. For eligible home-delivery orders, the carrier contacts the recipient by email or telephone to arrange the appointment. Business customers can integrate Relais Colis shipping and Tracking into their e-commerce systems through dedicated modules or the carrier's API.
How Relais Colis shipment tracking works
You can Track a Relais Colis package through 4Tracking by entering the shipment tracking number in the tracking field. 4Tracking can automatically identify supported carriers from the number; select Relais Colis if necessary, press the Track button, and you will be redirected to the results page showing the available shipment events.
Relais Colis also provides an official online package tracking service. Its standard tracking instructions state that customers with a parcel number can enter it on the carrier's tracking page to follow delivery progress in real time. If you sent the parcel directly through relaiscolis.com, the tracking number can also be found in your account under Mes Commandes.
If you do not know the parcel number, Relais Colis provides a separate lookup option that can use the recipient's email address or telephone number. This can be useful when the merchant supplied delivery information but the tracking reference itself is missing.
For home-delivery shipments, the Tracking process can require additional information. Relais Colis states that customers may need to enter the parcel number, select the retailer where the purchase was made and provide the first four letters of the recipient's surname. An advanced search using an account number may also be available.
Relais Colis tracking number formats
Relais Colis does not publish one fixed prefix or a single exact character pattern for every shipment. Its standard Track & Trace instructions state that a parcel number contains between 12 and 16 characters. Because no universal prefix is specified, customers should enter the full identifier exactly as supplied rather than modifying it to match another shipment.
For home-delivery orders, the official help documentation states that the parcel number can contain between 10 and 16 characters. This broader range indicates that identifier length can depend on the type of delivery or the commercial system used by the retailer.
Relais Colis does not provide a public example that can safely be presented as a universal tracking-number pattern, so it is better not to invent one. Use the complete number shown in the seller's shipping confirmation, Relais Colis email, account history or shipment documentation.
Relais Colis delivery times and supported examples
For parcels purchased directly through relaiscolis.com and sent from one Relais Colis point to another, the company states an average delivery time of approximately 3 to 6 working days. If the parcel has still not reached the destination pickup point after this average period, the sender can contact Relais Colis to request assistance.
This 3-to-6-working-day timeframe applies to the consumer Relais Colis service described by the carrier and should not automatically be used for every e-commerce order. Delivery times for retailer shipments can depend on the merchant's dispatch time, the service agreed with Relais Colis and whether the parcel is going to a pickup point or to the recipient's home.
For home delivery, Relais Colis does not publish one universal transit-time promise on its customer-support pages. Instead, the company states that its team contacts the recipient by email or telephone to arrange the delivery appointment. The retailer should therefore be consulted when an order has not yet progressed far enough for an appointment to be arranged.
Once a parcel reaches its selected pickup location, Relais Colis keeps it there for 9 calendar days, equivalent to 7 working days. The recipient receives an email or SMS when the package is available. If it is not collected during the holding period, a consumer shipment purchased through relaiscolis.com is returned to the original Relais Colis point, while an e-commerce parcel is returned according to the retailer's process.
How to contact Relais Colis about shipment issues
Customers who purchased their shipment directly through relaiscolis.com can submit a complaint or support request through the carrier's official online contact form. Relais Colis also publishes the customer-service telephone number 09 70 25 22 31, charged at the price of a local call. Have the parcel number available when contacting support.
If the package came from an online retailer, Relais Colis instructs recipients to contact the e-commerce merchant directly for delays, lost shipments and certain delivery problems. The retailer is the contracting customer and can raise the appropriate investigation with Relais Colis.
For a shipment that appears blocked in transit, Relais Colis states that transport incidents are handled by its services within a period of up to 15 days. Customers who purchased the shipment directly through the Relais Colis website can submit a complaint through the contact form or call customer service with the tracking number.
If a home-delivery order has not been scheduled or nobody has contacted you, Relais Colis advises contacting the e-commerce retailer. For an ordinary pickup-point shipment, continue checking Tracking until an email or SMS confirms that the package has actually arrived and is ready for collection.
Frequently asked questions about Relais Colis package tracking issues
Why is my Relais Colis tracking number not working?
Check that you copied the complete parcel number without omitting any characters. Standard Relais Colis tracking numbers are documented as containing 12 to 16 characters, while home-delivery references may contain 10 to 16. If you still cannot Track the shipment, use the official lookup option with the recipient's email address or telephone number where available, or ask the retailer to confirm the reference.
Where can I find my Relais Colis tracking number?
If you created the shipment directly on relaiscolis.com, the tracking number can be found in your account under Mes Commandes. For an e-commerce purchase, check the retailer's shipment confirmation, delivery email or other order messages.
How long does Relais Colis delivery take?
For consumer parcels ordered directly through relaiscolis.com, Relais Colis states an average delivery time of 3 to 6 working days to the destination pickup point. Retailer shipments and home deliveries can follow different schedules.
Why has my Relais Colis Tracking stopped updating?
A parcel can spend time moving between sorting and delivery locations without a new public scan. If a direct Relais Colis shipment has not reached its destination after the normal 3-to-6-working-day period, contact customer service. Relais Colis states that identified transport incidents may take up to 15 days to process.
How will I know when my package is ready for collection?
Relais Colis sends the recipient an email or SMS when the package arrives at the selected pickup point. Wait for this notification before travelling to collect the shipment, even if Tracking indicates that it is close to the destination.
How long will Relais Colis keep my package at the pickup point?
The carrier states that a parcel is kept at the Relais Colis location for 9 calendar days, or 7 working days. If it is not collected, it is returned according to the applicable consumer or retailer return process.
What happens if my selected Relais Colis location is closed?
Relais Colis states that when the selected merchant is closed, the parcel is redirected to another nearby participating Relais Colis. The recipient is then sent a message containing the details of the new collection point.
Who should I contact if my Relais Colis package is lost?
If you purchased the shipment directly through relaiscolis.com, use the carrier's official contact form. If the parcel relates to an online purchase from an e-commerce retailer, Relais Colis instructs customers to file the complaint with that retailer instead.
What should I do if my home-delivery appointment has not been arranged?
Relais Colis states that its team normally contacts the recipient by email or telephone to arrange a home-delivery appointment. If nobody has contacted you, the official guidance is to contact the e-commerce retailer and ask it to investigate the shipment.
Can I Track a Relais Colis package without the tracking number?
Relais Colis provides an alternative lookup method for customers who do not have the parcel number. The official tracking help page states that the recipient's email address or telephone number can be used to search for the shipment.
What should I do if my Relais Colis package is damaged?
Document the condition of the parcel and its contents immediately. For an e-commerce order, contact the retailer because it is generally responsible for handling the claim with Relais Colis. For a shipment purchased directly from relaiscolis.com, use the carrier's official complaint and customer-service channels and provide the tracking number and supporting information.
Monthly Delivery Performance for Relais Colis – June 2026
Our comprehensive monthly delivery report for Relais Colis in June 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
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 UnknownUnknown |  FRAFrance |
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