Joom Logistics Limited, established in 2018, is a Hong Kong-based logistics company that has quickly become a prominent player in the industry. With a strong presence across Japan, Mainland China, Hong Kong, Europe, and CIS countries, Joom Logistics has built an extensive network of employees and representatives to cater to the global market. Originally created as an integral part of Joom, a Latvian-based marketplace, Joom Logistics set out to provide reliable logistic services to Joom's clients, ensuring a seamless and efficient delivery experience for customers worldwide. Offering transparent tracking and access to multiple last-mile solutions, they have consistently demonstrated their commitment to excellence in their field.
Joom Logistics' adaptability and resilience were put to the test during the pandemic-related restrictions and lockdowns in 2020 and 2021. While many logistics companies faced significant challenges during this period, Joom Logistics quickly adapted to the situation and began serving over 80% of the marketplace's merchants and sellers. Their unwavering dedication to providing uninterrupted shipment services from China to Europe, the USA, the CIS, and Russia has cemented their position as a trusted logistics partner. Today, Joom Logistics represents a new generation in logistics services, operating in key markets such as Japan, Mainland China, Hong Kong, Korea, and Europe. They continue to expand their reach, offering shipping services to the USA, Canada, Australia, Europe, Great Britain, CIS countries, and beyond.
Boasting an impressive track record with over 7,500 satisfied clients, Joom Logistics handles the monthly delivery of 10,000,000 shipments and ships to more than 100 countries. Their global presence is further exemplified by their offices in Japan, South Korea, Hong Kong, and the EU, facilitating better communication and coordination for their logistics services. Joom Logistics takes pride in its adaptability, innovation, and unwavering commitment to excellence. By continuously evolving to meet the ever-changing demands of the logistics industry, they strive to provide the best possible delivery experience for clients and customers around the globe.
Joom Logistics' Global Locations
Japan
Copany name: Joom Logistics Japan Godo Kaisha
Location: 4-3-5-704 Ebisu, Shibuya-ku, Tokyo 150-0013, Japan.
Email: [email protected]
South Korea
Copany name: Joom Logistics Korea Co., Ltd.
Location: 14-110, 427, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea.
Email: [email protected]
Hong Kong
Copany name: Joom Logistics Limited
Location: Unit 18, 5/F., East Ocean Centre, 98 Granville Road, Tsim Sha Tsui East, Kowloon, Hong Kong.
Email: [email protected]
EU & other regions
Copany name: Joom Logistics Limited
Location: Unit 18, 5/F., East Ocean Centre, 98 Granville Road, Tsim Sha Tsui East, Kowloon, Hong Kong.
Email: [email protected]
How do I track Joom Logistics shipments?
To track a Joom Logistics shipments, enter the tracking number in the field above, click the "Carrier" button, and select "Joom Logistics" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
How does Joom Logistics tracking number look like?
The tracking number for Joom Logistics shipments typically consists of a combination of letters and numbers, such as H00000000000123456789, HKAWL123456789, RY123456789HK. This unique identifier is provided upon shipment confirmation and can be used to track the package throughout its journey.
Joom Logistics Services
Joom Logistics offers a wide range of shipping services tailored to the needs of e-commerce businesses. These services include:
- International shipping: Joom Logistics facilitates the delivery of products from sellers to customers in various countries, taking care of customs clearance and ensuring timely delivery.
- Warehousing: With strategically located warehouses, Joom Logistics can store products closer to customers, reducing shipping times and costs.
- Order fulfillment: Joom Logistics takes care of the entire order fulfillment process, from picking and packing products to shipping them to customers
How long does it take for Joom Logistics to deliver your shipments?
Joom Logistics strives to deliver shipments as quickly as possible, with delivery times varying depending on the destination country, shipping method, and other factors. Generally, international shipments can take anywhere from 7 to 21 days. However, this timeframe may be affected by customs clearance processes, local postal services, and other external factors.
To provide a better understanding of Joom Logistics' delivery times, here are some examples:
- Shipping from China to the United States: 10-15 days
- Shipping from China to Europe: 7-14 days
- Shipping from China to South America: 15-21 days
- Shipping from China to Middle East : 10-30 days
Please note that these examples are for illustrative purposes only and actual delivery times may vary.
Frequently Asked Questions about Joom Logistics
What should I do if my Joom Logistics shipment is delayed?
If your shipment is delayed, first check the tracking information for any updates. Delays may be due to customs clearance, local postal service issues, or other factors. If the delay persists and you are concerned, contact Joom Logistics' customer support for assistance.
Can I change the delivery address for my Joom Logistics shipment?
If you need to change the delivery address for your shipment, it is crucial to contact Joom Logistics or the seller as soon as possible. Depending on the shipment's status, they may be able to update the address. However, if the package is already in transit, it might not be possible to make changes.
What should I do if my Joom Logistics shipment is lost?
If your tracking information indicates that your shipment is lost or if it has not arrived within the expected delivery timeframe, contact Joom Logistics' customer support. They will investigate the issue and provide guidance on the next steps, which may include initiating a search for the package or filing a claim for a refund or replacement.
My Joom Logistics shipment arrived damaged. What should I do?
If your shipment arrives damaged, immediately document the condition of the package and its contents with photographs. Contact Joom Logistics' customer support and provide them with the relevant information, including the tracking number, a description of the damage, and the supporting photographs. They will guide you through the process of filing a claim for compensation.
Are there any restrictions on the items I can ship with Joom Logistics?
Joom Logistics, like other shipping providers, has restrictions on the types of items that can be shipped. These restrictions typically include hazardous materials, flammable items, and certain types of perishable goods. It is important to consult Joom Logistics' shipping guidelines or contact their customer support to determine whether your items can be shipped and if any special handling or documentation is required.
Can Joom Logistics handle shipments with customs clearance requirements?
Joom Logistics has experience managing international shipments, including those with customs clearance requirements. They will help facilitate the customs clearance process and ensure that your shipment complies with the relevant regulations. However, it is the sender's responsibility to provide accurate and complete information for customs declarations and to pay any applicable duties or taxes.
How do I get a refund or compensation for a lost, damaged, or delayed Joom Logistics shipment?
If you experience a lost, damaged, or delayed shipment, contact Joom Logistics' customer support to report the issue. They will guide you through the process of filing a claim, which may include providing supporting documentation, such as photographs or proof of value. Once your claim is reviewed and approved, Joom Logistics will either refund your shipping costs, replace the damaged or lost items, or offer another form of compensation, depending on the specific circumstances.
How often is the tracking information updated for my Joom Logistics shipment?
Tracking information for Joom Logistics shipments is updated at various points throughout the shipping process, such as when the package is picked up, processed at a sorting facility, or delivered to the destination. The frequency of updates may vary depending on the shipment's route and progress, but you can generally expect updates every 24-48 hours.
Why is my Joom Logistics tracking number not working?
If your tracking number is not working or showing any information, it may be due to one of the following reasons:
- The tracking number is incorrect or incomplete. Verify the tracking number and try again.
- The shipment has not yet been processed or scanned by Joom Logistics. Allow some time for the initial scanning and processing to occur before checking the tracking status.
- There may be a temporary technical issue with the Joom Logistics tracking system. Try again later or contact their customer support for assistance.
Can I track multiple Joom Logistics shipments at once?
Yes, you can track multiple Joom Logistics shipments simultaneously by entering each tracking number on a new line. This feature allows you to monitor the progress of multiple shipments in one place for added convenience.
How do I sign up for notifications on my Joom Logistics shipment?
To receive notifications about your Joom Logistics shipment, you may need to sign up for a Joom account or contact the seller from whom you purchased the item. By signing up for notifications, you can receive updates on your shipment's progress and be alerted to any potential issues or delays.
What does "In Transit" mean in Joom Logistics tracking?
"In Transit" means that your shipment is currently on its way to the destination. It indicates that the package has left the origin facility and is moving through the shipping network towards the delivery address.
My tracking information shows that my Joom Logistics shipment is "Out for Delivery." When can I expect it to arrive?
When your Joom Logistics tracking information shows "Out for Delivery," it means that your shipment is in the final stages of the delivery process and should arrive soon. Depending on the local postal service in your area, you can typically expect the package to be delivered within the same day or the next business day.
The tracking information for my Joom Logistics shipment has not updated in several days. What should I do?
If your Joom Logistics tracking information has not been updated for an extended period, it could be due to a delay in the shipping process or an issue with the tracking system. Contact Joom Logistics' customer support to report the issue and inquire about the status of your shipment. They can provide you with more information and help resolve any problems that may be affecting your shipment's progress.