iDexpress stands as one of Indonesia's fastest-growing logistics services, demonstrating a strong commitment not only to deliver goods but to provide an unparalleled shipping experience. Their dedication is evident in their core values. They don't just aim to fulfill a transaction; they intend to cultivate loyalty and satisfaction. At the heart of their operation lies the belief in transparency and honesty. Every regulation, report, or issue faced in the field is communicated openly.
The company's headquarters, strategically located, oversees a vast network. With more than 1,000 locations spread across the archipelago, iDexpress ensures that even the most remote corners of Indonesia are within their reach. This widespread presence, combined with a tech-savvy approach, has cemented their ambition to become the largest technology-based express delivery service in Southeast Asia, focusing on various sectors including e-commerce marketplaces, retail, social commerce, principal business, 4PL, and Return Logistics.
The efficiency of their operations is powered by an emphasis on innovation and adaptation to the latest technological trends. By empowering their human resources and integrating cutting-edge tech solutions, they provide services that resonate with their Quality Policy: Safety, Punctuality, and Precision. Their mantra: Deliver goods intact, neat, and on time.
Understanding iDexpress's Shipment Tracking
One of the standout features of iDexpress is its round-the-clock shipment tracking. Customers can check the status of their packages anytime, anywhere. By simply visiting the iDexpress website or through the dedicated iDexpress app available on both the Appstore and Playstore or using our shipment tracking platform for easy use, users can input their unique tracking number to get real-time updates on their shipments.
How to Track iDexpress shipments?
To track iDexpress shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "ID Express ". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Shipment Delivery Time and Examples
iDexpress offers a diverse range of services tailored to meet varied customer needs:
- Regular Service: Catered for shipments with a delivery time frame of 2-10 days, depending on distance and location.
- Same Day Service: An expedited solution for those urgent shipments that need to reach their destination the same day.
- Lite Service: Ideal for less urgent deliveries, offering a balance between speed and cost.
- Cargo Service: iDexpress's newest addition, perfect for heavier shipments weighing over 10kg. It promises cost-effectiveness without a shred of compromise on the safety or integrity of the packages.
How do I contact iDexpress for shipment related issues?
If customers face any issues or have queries regarding their shipments, iDexpress fosters a culture of open communication. Customers have multiple avenues to reach out:
- Email: For more detailed inquiries or feedback, customers can send an email to [email protected].
- WhatsApp: For those who prefer instant messaging, iDexpress also provides support via WhatsApp. Customers can contact them on 0882-0001-11000.
The company greatly values customer feedback, leveraging it as an instrumental tool to continually refine and elevate their service standards.
iDexpress Frequently Asked Questions (FAQs)
What is iDexpress?
iDexpress is a leading logistics company in Indonesia, dedicated to supporting the shipment process between senders and receivers. They focus on providing an unparalleled shipping experience with a commitment to transparency, efficiency, and customer satisfaction.
How is the weight of my package calculated?
The package weight is categorized in the following manner:
- 0.01 kg to 0.5 kg is considered as 0.5 kg
- 0.51 kg to 1.3 kg is considered as 1 kg
- 1.31 kg to 2.3 kg is considered as 2 kg
- ... and so forth.
For volume-weight calculations, the formula (length x width x height) in cm is divided by 6000. If there's a discrepancy between the initial and volume weight, the higher weight is taken into account.
How are packages with wooden packing calculated?
The cost is computed as follows: (Package weight x 30%) x Shipping cost. If the package weight is less than 3 kg, it will still be charged as a 3 kg package.
How do I report complaints or provide feedback?
You can contact iDexpress's customer care through the live chat feature on their website or send an email to [email protected].
Are there any items prohibited from shipping?
Yes, there are around 20 types of items that cannot be shipped, including weapons, narcotics, state secret documents, currency, and endangered animals or plants. For a complete list, please refer to the "Dangerous Goods" page or the "Terms and Conditions" section on their website.
What services does iDexpress offer?
iDexpress provides three primary services: Regular, Same Day, and Lite.
What is the iDexpress Regular Service?
The Regular Service is designed for those who require shipments to be delivered within 2-10 days, depending on the distance and delivery location.
Can you explain the iDexpress Cargo Service?
iDexpress Cargo is a newer service catering to shipments weighing more than 10kg. It aims to offer a cost-effective solution while ensuring the safe delivery of goods to the desired destination.