GlobKurier stands as a robust platform easing the process of courier shipment pricing and selection for customers and businesses alike. Acting as a mediator between clients and major courier and transport companies such as InPost, DPD, UPS, FedEx, ORLEN Paczka, Hellmann, Raben, and DHL, GlobKurier functions as a shipment aggregator. This position enables the platform to negotiate attractive rates with courier firms, offering prices that are even 70% lower than direct carrier rates. Moreover, the platform considers complex volumetric weight formulas and non-standard shipment dimensions, which further reduces the costs of courier and pallet shipments both domestically and internationally
Services Offered
GlobKurier offers a spectrum of shipping solutions ranging from parcel and pallet shipments to container shipments. Customers have the flexibility to choose from road, air, sea, and rail transports, simplifying international shipments to 192 countries. This wide array of options ensures safety and multiple transport alternatives, catering to diverse needs and ensuring that shipments reach their destinations securely and on time.
Headquarters and Contact
The company operates from its headquarters in Poland. For inquiries or support, clients can reach out through the contact form available on the GlobKurier website or via phone through various regional delivery courier contacts provided for cities like Katowice, Krakow, Poznan, Bialystok, Olsztyn, Gdansk, Szczecin, Zielona Gora, Torun, Lodz, Lublin, and Wroclaw among others.
Effortless Shipment Tracking
Tracking shipments with GlobKurier is a straightforward process. Customers are provided with a tracking number, which can be found on the receipt, outer packaging of the shipment, or in the email notifications regarding the shipment. This tracking number, referred to as the GK number.
How to track GlobKurier shipments?
To track GlobKurier shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "GlobKurier". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Delivery Time and Examples
When it comes to delivery times, GlobKurier provides options for timely delivery up to a specific time. During the ordering process, customers can set a preferred sending time if they wish for the parcel to be picked up on a specific date. For international shipments, the delivery time varies, and customers may need to check with GlobKurier for the exact delivery schedules. Furthermore, if choosing services like Parcel Lockers or Parcel in Motion, customers will need to specify a pickup point, which may affect the delivery time
Contacting GlobKurier for Shipment Issues
If there's an issue with the shipment, contacting GlobKurier is hassle-free. Customers can fill out the contact form on the website or reach out to the customer service team through the provided regional contact numbers. Whether it's a delay in delivery, a misplaced package, or any other shipment-related concern, GlobKurier's support team is readily available to assist and ensure a smooth resolution.
Frequently Asked Questions about GlobKurier Shipment Issues
How do I cancel a shipment?
You have the option to cancel the order by yourself in the Customer Panel, which will result in an automatic refund, often on the same day. The refund is processed using the same method as the payment. Alternatively, you can report the cancellation to GlobKurier employees at [email protected], following which an employee will cancel the shipment for you with the refund being automatic.
What items are prohibited from being sent?
GlobKurier has a detailed list of prohibited items which include cash, securities, valuables like jewelry and artworks, weapons and ammunition, perishable goods requiring special transport conditions, chemical and biological goods, human and animal remains, drugs and psychotropic substances, medicines requiring special conditions of carriage, and other goods that may pose a threat to the health of individuals or may damage or destroy other shipments. Essentially, any goods whose carriage is prohibited under applicable laws are not allowed.
Can I change my shipping address?
If you need to change the shipping address, it's advisable to cancel the order and place a new one with the correct information to avoid any costs associated with re-addressing your shipment.
What should I do if the courier has not arrived?
If the courier hasn't arrived, you should contact GlobKurier and report an intervention. This can be done through the form on their website, by email at [email protected], or by phone at +48 22 300 16 21 between 7:30 to 17:00.
How do I file a complaint regarding courier services?
If there's a need to file a complaint due to damage or loss of shipment, delay in delivery, invoice claim, or COD refund, you can prepare the relevant documents and contact GlobKurier at [email protected]. They have a complaint form available for lodging complaints about courier services.
How to order a courier?
Ordering a courier with GlobKurier is an easy process. After selecting the courier and filling out the order form, you will need to specify the content of the shipment, and if necessary, select additional options like insurance. There are also options for timely delivery up to a specific time, and you can set a preferred sending time if you want the parcel to be picked up on a specific date. The ordering process requires completing the sender's and recipient's details, as well as defining the payment terms.
What is an EORI number? What are the types of customs clearance?
Information regarding the EORI number and the types of customs clearance can be found on the GlobKurier FAQ page under the section on international services.