Founded in 2015, Shenzhen Softtongbao Technology Co., Ltd.—commonly referred to by its shipment prefix FC—is one of China’s largest cross-border logistics software developers. Headquartered in Shenzhen, the company boasts an R&D center at its main campus and has grown to over 100 employees. To better serve the booming e-commerce market, FC has established sales centers in Shanghai and Yiwu, as well as a dedicated customer service hub in Chengdu. Through partnerships with international carriers such as DHL, FedEx, and Cainiao, FC enables global merchants to streamline their cross-border fulfillment processes and provides robust tools for shipment tracking.
How Shipment Tracking Works
Placing and Syncing Orders
Once a seller confirms an order, FC’s system automatically generates a unique tracking number (beginning with the “FC” prefix) and books the shipment with the designated carrier. Order details and tracking codes are then synchronized across the merchant’s storefront.
Tracking Number Format
Every FC shipment is assigned a tracking code that starts with the letters “FC”, followed by a series of digits and uppercase letters (e.g., FC12345678ABCD).
How to track FC shipments?
To track FC shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "FC" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Shipment Delivery Time
Typical Delivery Windows
Delivery timelines depend on the destination region and chosen service level:
- Express Services (DHL, FedEx): 3–7 business days
- Standard E-Packet or Cainiao Economy: 10–20 business days
- Combined Solutions: Hybrid routes leveraging air and ground transport can vary between 7–14 days
Examples of Delivery Times
- A package sent via FC + DHL from Shenzhen to Los Angeles generally arrives in 4–6 business days.
- An order to Paris using FC + Cainiao Economy often takes 12–18 business days.
- Consolidated shipments to Australia via an FC hybrid service typically deliver in 8–12 business days.
How to Contact Support for Shipment Issues
While FC maintains its own customer service center in Chengdu, direct contact can be challenging for end customers. We recommend:
- Contacting the Retailer or Seller First: Sellers have established accounts with FC and can file inquiries or claims on your behalf, ensuring a faster response.
- Using 4tracking.net’s Support Tools: As a third-party intransit visibility platform, we offer integrated dispute-raising forms and auto-alerts when your FC tracking status stalls.
- Escalation via Carrier Partners: If your seller is unresponsive, you can file a claim directly with the carrier (e.g., DHL or FedEx) referenced in your FC tracking history.
By following this approach, you’ll leverage the strongest communication channels and reduce delays in resolving shipment-tracking issues. And, of course, to track any FC shipment at any time, simply enter your tracking number in our shipment-tracking field and click “Track” to receive instant status updates.
Frequently asked questions about FC shipment tracking issues
What should I do if my FC tracking number returns “No information found”?
First, double-check that you’ve entered the tracking code exactly as provided (it always starts with “FC” followed by letters and numbers). If it’s correct, allow 24–48 hours for the first scan to appear in the carrier’s system. If there’s still no update after two days, contact your seller—only they can raise an inquiry directly with FC or the carrier.
Why hasn’t my shipment status updated in several days?
Delays in status updates often occur during international transit or customs clearance. If your package is moving between hubs or stuck at customs, the carrier’s system may not push intermittent scans. Rest assured, most FC shipments resume normal tracking within 3–5 business days. If it’s been longer, ask your seller to open a case with the relevant carrier.
My package shows “In transit” but hasn’t moved—what does this mean?
“In transit” can be a catch-all status during longer movements (e.g., air transport over oceans). It means the parcel is still on its way but hasn’t hit the next readable checkpoint. Waiting 3–7 days is usually sufficient. For urgent shipments, request your seller to upgrade to an express service for more frequent scans.
The tracking status says “Delivered,” but I haven’t received my parcel. What now?
Sometimes carriers mark an item delivered when it’s at a neighbor’s address or local depot. First, check with building management or neighbors. If still missing, contact your seller to initiate a tracer with the carrier. They can obtain proof of delivery (POD) and coordinate a claim if the shipment is truly lost.
Can I get more detailed location updates for my FC shipment?
FC aggregates data from DHL, FedEx, Cainiao, and other partners. The granularity of scan events depends on the carrier. Express couriers typically provide door-to-door timestamps, while economy services may only show major checkpoints. If you need finer updates, ask your seller to select an express option or consider a value-added tracking service.
How long should I wait before considering my FC shipment lost?
For express services, you can escalate a missing-shipment claim after 14 business days without scans. For economy services, allow 21–30 business days, as lower-cost routes often have sparse checkpoints. Always coordinate with your seller—they’ll handle the formal loss claim with FC and the carrier.
Why is my FC tracking page showing an error or timeout?
Server or network issues can occasionally disrupt direct tracking portal access. If one site times out, try another carrier’s official tracking page (using your FC code). If problems persist for over 24 hours, have your seller check for system-wide updates or API issues on FC’s platform.
Who should I contact if there’s an issue with my FC shipment tracking?
End customers rarely have direct access to FC’s support team. For fastest resolution:
- Contact your seller or retailer—they can file inquiries and claims on your behalf.
- Ask the seller to escalate with the carrier (DHL, FedEx, Cainiao).
- If needed, request proof of delivery or file a claim directly with the carrier using your FC tracking number.