DHL Express is among the largest freight forwarding companies in the world, with presence in more than 220 countries and regions, providing a large number of logistics solutions and a total of 350,000 employees. DHL Express is part of the Deutsche Post DHL Group which also includes:
- DHL Parcel and DHL eCommerce, which are branches of the parent company, provide package delivery and parcel delivery solutions for business and consumer customers in addition to electronic commerce logistics services. The two companies operate under the trade names DHL Parcel for Europe and DHL eCommerce for the rest of the world.
- DHL Global Forwarding: Formerly known as DHL Danzas Air & Ocean is another part of the parent company Deutsche Post DHL Group and its mission is to provide air and sea freight services.
- DHL Freight: Another part of the company that provides its customers with shipping services to any place by sea, air, rail, road ...
- And DHL Supply Chain: DHL Supply Chain is a division of the company and is specifically affiliated with DHL Express and has a large number of employees and is headquartered in Bonn
Below you will find some common questions about DHL Express included with the answers:
Track DHL Express parcels
4tracking.net provides you with an easy and smooth way to track your parcels around the world and in any country. It is sufficient for you to enter the tracking number in the box above and click on Track. After waiting for a few seconds, you will get the last updates about your parcel .
Where can I find my DHL Express tracking number?
You can get a tracking number for your shipment via DHL Express, using the shipment reference number in your email to confirm the shipment, or via the store page where you ordered your product.
DHL Express Tracking numbers?
DHL Express tracking numbers can be summarized as follows:
(# = Letter / * = number /! = Number or letter)
- *** *** ***
- *** *** *** *
- JJD *** *** *** *** *** *
- 003404339 *** *** *** **
- 003404341 *** *** *** **
- 003404342 *** *** *** **
- 003405104 *** *** *** **
How long does DHL Express shipment take to arrive?
DHL Express is a very fast delivery company, but the time to arrive changes from one country to another, and we will provide some examples.
From China to the United States, it may take between 16 and 20 days
And from China towards European countries between 7 to 15 days
In order to obtain a better specific period, you can enter DHL express website and fill in the required data, to provide you with complete information about the period and the price as well.
What does it mean that the parcel or shipment is " In Transit " for DHL Express?
This sentence means that the parcel is currently on the way to the customer.
What does it mean that the parcel or shipment is "Delivered" for DHL Express?
delivered means that the customer has received the parcel and the delivery process is over.
What does it mean that the parcel or shipment is in the "returned to sender" condition for DHL Express?
the parcel returned to the sender, which means that the customer did not reach the parcel within the deadlines set for carrying out this process. Or that the parcel was seized by the customs and the customer did not complete the procedures with the customs and it was returned to the sender's address and there may be other reasons for returning the product to its sender.
What do I do in case of theft or loss of parcel or shipment?
In the event of theft, loss, or the arrival of a damaged shipment, or if the shipment does not arrive at the predetermined time, DHL Express can be contacted through the site designated for your country and provide all the necessary information to address the problem
Customs status
When you track your shipment you can get a notification about the customs status. This means that customs clearance procedures are ongoing and will pass through several stages. If the customs need some specific information, DHL Express will contact you.
What do I do if DHL Express parcel does not arrive on time?
The simple solution is to communicate with DHL Express, but it must be realized that if your parcel is in an alert state, there may be delays in delivery due to disasters or bad weather. Check alerts first.
If I don't have my tracking number, can I still track my shipment?
Yes, we advise you to keep the tracking number always, but in case of losing it, it is possible to use the reference number of the shipper via the online reference tracking service for the shipper.
When I tried to track my shipment, I got an error message. What is the reason?
There may be various reasons. The DHL Express ship tracking number is 10 digits (like 1234567890, 2345678901), so please check the numbers and try again.
When I track my DHL Express international shipments, why do I get information for a wrong destination shipping?
DHL periodically rounds the bill of lading numbers for operational reasons. Sometimes this results in identical information for two shipments traveling under the same bill of lading number. DHL is working hard to avoid this problem in the future, and although this information may be confusing at times, your physical shipment will go to its correct destination.
I tracked the shipment and I was told to contact DHL. Why is this happening?
This usually happens when DHL Express has insufficient information to track the shipment on your behalf. The address may be incorrect or some additional information may be needed. The issue can be resolved very quickly by contacting directly the company.
Tracking results show that my shipment will move to a different city from its original destination. Why?
The delivery and delivery destinations shown in the DHL Express tracking results are based on the destination of the service station that provides the delivery . Please be assured that your shipment is delivered to the destination that you provided.
Examples of statuses which DHL Express shipment tracking passes
| Statuses |
| A 2nd attempt at delivery is being made |
| Actual Pickup Time |
| All Export Documents Received |
| An additional inspection of the shipment is taking place in the country of origin. Please find more information here |
| Arrived Final Destination |
| Arrived at DHL Delivery Facility LOS ANGELES |
| Arrived at DHL Sort Facility LOS ANGELES |
| Attempted DHL delivery - consignee closed |
| Awaiting collection by the consignee |
| Broker Notified |
| Broker has been notified to arrange clearance |
| Carrier: Arrived (1st Transit Point) |
| Carrier: Departed |
| Carrier: Departed (1st Transit Point) |
| Clearance Event |
| Clearance event |
| Clearance processing complete at LOS ANGELES |
| Collected |
| Collected from handover location |
| Consignee has moved from the address provided |
| Consignment created |
| Customs Entry |
| Customs clearance status updated. Note - The Customs clearance process may start while the shipment is in transit to the destination |
| DELIVERED - FRONT DOOR/PORCH |
| DELIVERED - IN/AT MAILBOX |
| DELIVERED - PARCEL LOCKER |
| Delivered |
| Delivery attempt could not be completed |
| Delivery attempted but no response at Consignee address |
| Delivery attempted – consignee premises closed |
| Delivery has been arranged through a third party service. Delivery details are not expected |
| Delivery not accepted |
| Departed DHL Station |
| Die Sendung wurde von DHL abgeholt |
| Direct delivery |
| Document Handover (Export) |
| Due to an address error, the shipment could not be delivered and will be held |
| Due to an address error, the shipment could not be delivered. The address will be checked |
| Due to an address error, the shipment could not be delivered. The shipment is being returned to sender |
| Estimated Delivery |
| Forwarded to a third party agent |
| Freight Recovered at |
| Further consignee information needed |
| Import Customs Cleared |
| Import Document Handover |
| Notification has been sent to recipient |
| On hold awaiting for payment of shipment related fees |
| Out for Delivery |
| Partial delivery of one or more pieces of a multi-piece shipment |
| Payment is received and recorded for shipment related fees |
| Pick-up was successful |
| Picked up by receiver |
| Please contact DHL |
| Processed at LOS ANGELES |
| Processed for clearance at LOS ANGELES |
| Received at Origin |
| Received at terminal |
| Received by consignee |
| Receiver notified |
| Returned to shipper |
| Scheduled to depart on the next planned movement |
| Shipment Accepted |
| Shipment Delivered |
| Shipment Entered into System |
| Shipment accepted at DHL shipping terminal |
| Shipment arrived at incorrect facility. It will be sent to the correct destination for delivery |
| Shipment arrived in branch office |
| Shipment handed out to courier for delivery |
| Shipment handover by sender |
| Shipment has departed from a DHL facility LOS ANGELES |
| Shipment in transport |
| Shipment in warehouse - Awaiting delivery appointment |
| Shipment in warehouse - shipment prepared for export |
| Shipment information received |
| Shipment is in transit to destination |
| Shipment is on hold |
| Shipment is out with courier for delivery |
| Shipment is scheduled for delivery |
| Shipment left Poland |
| Shipment picked up |
| Shipment under processing in sorting depot |
| Shipment will be cleared and delivered by broker |
| Shipped from terminal |
| THE RECIPIENT HAS BEEN NOTIFIED (EG VIA EMAIL) ABOUT DELIVERY DETAILS AND AVAILABLE SERVICES |
| THE SHIPMENT COULD NOT BE DELIVERED TO THE RECIPIENT BECAUSE THE RECIPIENT WAS NOT AVAILABLE |
| THE SHIPMENT HAS ARRIVED AT DEPOT |
| THE SHIPMENT HAS ARRIVED IN DESTINATION COUNTRY |
| THE SHIPMENT HAS ARRIVED IN TRANSIT COUNTRY |
| THE SHIPMENT HAS BEEN COLLECTED |
| THE SHIPMENT HAS BEEN DROPPED OFF AT GATEWAY BY SENDER |
| THE SHIPMENT HAS BEEN DROPPED OFF AT SORTING CENTER BY SENDER |
| THE SHIPMENT HAS BEEN HANDED OVER TO THE ACCESS POINT |
| THE SHIPMENT HAS BEEN LOADED TO THE VAN |
| THE SHIPMENT HAS BEEN PICKED UP AT SENDER |
| THE SHIPMENT HAS BEEN PROCESSED AT SORTING CENTER |
| THE SHIPMENT HAS BEEN PROCESSED AT TERMINAL |
| THE SHIPMENT HAS BEEN PROCESSED IN TRANSIT COUNTRY |
| THE SHIPMENT HAS BEEN SUCCESSFULLY DELIVERED |
| THE SHIPMENT HAS LEFT ORIGIN COUNTRY |
| THE SHIPMENT HAS LEFT TRANSIT COUNTRY |
| THE SHIPMENT WAS PRESENTED TO IMPORT CUSTOMS BY 3RD PARTY PROVIDER |
| TRANSIT COUNTRY |
| The aircraft has landed at the airport. Please find more information here |
| The customs clearance process for import into the destination country/region has been completed. Please find more information here |
| The customs clearance process for import into the destination country/region has started. Please find more information here |
| The instruction data for this shipment have been provided by the sender to DHL electronically |
| The international shipment has been processed in the export parcel center |
| The international shipment has been processed in the parcel center of origin |
| The original transport journey was canceled. The shipment is booked on to a new transport journey. Please find more information here |
| The preferred day delivery on 08.02.2023 was ordered by Recipient |
| The recipient has not picked up the shipment from the retail outlet within the seven-day storage period |
| The recipient of the shipment is currently being investigated due to missing address details |
| The recipient was not in. The shipment is being redirected to a DHL Paketshop |
| The recipient was not present. A new delivery attempt will take place |
| The recipient's company was closed. The shipment could not be delivered |
| The requested service for your shipment has been changed |
| The shipment arrived in the region of recipient and will be transported to the delivery base in the next step |
| The shipment could not be delivered |
| The shipment could not be delivered today |
| The shipment could not be delivered, and the recipient has been notified |
| The shipment has arrived at the delivery depot |
| The shipment has arrived at the export parcel center |
| The shipment has arrived at the parcel center |
| The shipment has arrived at the parcel center of origin |
| The shipment has been booked for transport on an aircraft. Please find more information here |
| The shipment has been declared for export customs clearance |
| The shipment has been delivered directly from the parcel center to the business customer |
| The shipment has been dropped off at Parcelshop by sender |
| The shipment has been forwarded to a new address at the recipient's request |
| The shipment has been handed over to the Access Point |
| The shipment has been loaded onto the delivery vehicle |
| The shipment has been posted by the sender at the Packstation |
| The shipment has been posted by the sender at the retail outlet |
| The shipment has been processed in the delivery base |
| The shipment has been processed in the delivery depot |
| The shipment has been processed in the parcel center |
| The shipment has been processed in the parcel center of origin |
| The shipment has been released after its additional inspection in the country of origin. Please find more information here |
| The shipment has been successfully delivered |
| The shipment has been taken from the PACKSTATION for onward transportation |
| The shipment has departed on flight %AC841%. Please find more information here |
| The shipment has departed on flight %LH1336%. Please find more information here |
| The shipment has departed on flight %LH8220%. Please find more information here |
| The shipment has departed on flight %LX6331M%. Please find more information here |
| The shipment has departed on flight %TK0651%. Please find more information here |
| The shipment has departed on flight %TK0826%. Please find more information here |
| The shipment has departed on flight %TK0830%. Please find more information here |
| The shipment has departed on flight %TK6333%. Please find more information here |
| The shipment has left origin country |
| The shipment is available for pick-up from the retail outlet retail outlet Rheinlandstr. 10 82319 Starnberg as of now |
| The shipment is being brought to Filiale Starnberg Rheinlandstr. 10 for pick-up. The earliest time when it can be picked up can be found on the notification card |
| The shipment is being prepared for air transport and loaded into a shipping container. Please find more information here |
| The shipment is being prepared for air transport and loaded into a shipping container. Transport journey with stopover. Please find more information here |
| The shipment is being prepared for delivery in the delivery depot |
| The shipment is being prepared for maritime transport and loaded into a shipping container. Please find more information here |
| The shipment is being stored at the delivery depot because a specific delivery day has been requested (order by the recipient) |
| The shipment is in transit to DHL |
| The shipment is on its way back to the sender |
| The shipment is ready for pick-up by the recipient |
| The shipment was misrouted and could not be delivered. The shipment will be readdressed and forwarded to the recipient |
| The shipment was misrouted. The shipment will be redirected and forwarded to the recipient |
| The shipment was prepared for onward transport |