DHL Express

DHL Express Tracking

DHL Express is a division of the German Postal Center that provides courier services internationally


Track DHL Express shipments

DHL Express

DHL Express is one of the largest freight forwarding companies in the world, with a presence in over 220 countries and regions. It provides an extensive range of logistics solutions and employs a total of 350,000 people. DHL Express is a part of the Deutsche Post DHL Group, which also includes:

  • DHL Parcel and DHL eCommerce: which are branches of the parent company, provide package delivery and parcel delivery solutions for business and consumer customers in addition to electronic commerce logistics services. The two companies operate under the trade names DHL Parcel for Europe and DHL eCommerce for the rest of the world.
  • DHL Global Forwarding: Formerly known as DHL Danzas Air & Ocean is another part of the parent company Deutsche Post DHL Group and its mission is to provide air and sea freight services.
  • DHL Freight: Another part of the company that provides its customers with shipping services to any place by sea, air, rail, road …
  • DHL Supply Chain: DHL Supply Chain is a division of the company and is specifically affiliated with DHL Express and has a large number of employees and is headquartered in Bonn.

Below you will find some common questions about DHL Express included with the answers:

How do I track DHL Express shipments?

To track a DHL Express shipments, enter the tracking number in the field above, click the "Carrier" button, and select "DHL Express" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.

Where can I find my DHL Express tracking number?

You can get a tracking number for your shipment via DHL Express, using the shipment reference number in your email to confirm the shipment, or via the store page where you ordered your product.

What do DHL Express tracking numbers look like?

DHL Express tracking numbers can be summarized as follows:

(# = Letter / * = number /! = Number or letter)

  • *** *** ***
  • *** *** *** *
  • JJD *** *** *** *** *** *
  • 003404339 *** *** *** **
  • 003404341 *** *** *** **
  • 003404342 *** *** *** **
  • 003405104 *** *** *** **

How long does DHL Express shipment take to arrive?

DHL Express is a very fast delivery company, but the time to arrive changes from one country to another, and we will provide some examples.

From China to the United States, it may take between 16 and 20 days

And from China towards European countries between 7 to 15 days

In order to obtain a better specific period, you can enter DHL express website and fill in the required data, to provide you with complete information about the period and the price as well.

What does it mean that the parcel or shipment is " In Transit " for DHL Express?

This sentence means that the parcel is currently on the way to the customer.

What does it mean that the parcel or shipment is "Delivered" for DHL Express?

delivered means that the customer has received the parcel and the delivery process is over.

What does it mean that the parcel or shipment is in the "returned to sender" condition for DHL Express?

the parcel returned to the sender, which means that the customer did not reach the parcel within the deadlines set for carrying out this process. Or that the parcel was seized by the customs and the customer did not complete the procedures with the customs and it was returned to the sender's address and there may be other reasons for returning the product to its sender.

What do I do in case of theft or loss of parcel or shipment?

In the event of theft, loss, or the arrival of a damaged shipment, or if the shipment does not arrive at the predetermined time, DHL Express can be contacted through the site designated for your country and provide all the necessary information to address the problem

What steps are involved in the process of customs clearance in DHL Express?

When you track your shipment you can get a notification about the customs status. This means that customs clearance procedures are ongoing and will pass through several stages. If the customs need some specific information, DHL Express will contact you.

What do I do if DHL Express parcel does not arrive on time?

The simple solution is to communicate with DHL Express, but it must be realized that if your parcel is in an alert state, there may be delays in delivery due to disasters or bad weather. Check alerts first.

If I don't have my tracking number, can I still track my shipment?

Yes, we advise you to keep the tracking number always, but in case of losing it, it is possible to use the reference number of the shipper via the online reference tracking service for the shipper.

When I tried to track my shipment, I got an error message. What is the reason?

There may be various reasons. The DHL Express ship tracking number is 10 digits (like 1234567890, 2345678901), so please check the numbers and try again.

When I track my DHL Express international shipments, why do I get information for a wrong destination shipping?

DHL periodically rounds the bill of lading numbers for operational reasons. Sometimes this results in identical information for two shipments traveling under the same bill of lading number. DHL is working hard to avoid this problem in the future, and although this information may be confusing at times, your physical shipment will go to its correct destination.

I tracked the shipment and I was told to contact DHL. Why is this happening?

This usually happens when DHL Express has insufficient information to track the shipment on your behalf. The address may be incorrect or some additional information may be needed. The issue can be resolved very quickly by contacting directly the company.

Tracking results show that my shipment will move to a different city from its original destination. Why?

The delivery and delivery destinations shown in the DHL Express tracking results are based on the destination of the service station that provides the delivery. Please be assured that your shipment is delivered to the destination that you provided.

Examples of statuses which DHL Express shipment tracking passes

A 2nd attempt at delivery is being made
Actual Pickup Date (customer)
Actual Pickup Time
Actual Vessel Arrival
Actual Vessel Departure
All Export Documents Received
An additional inspection of the shipment is taking place in the country of origin. Please find more information here
An authorized request has been received to dispose of the shipment
Arrival at Delivery Depot
Arrived Final Destination
Arrived at DHL Delivery Facility LOS ANGELES
Arrived at DHL Sort Facility LOS ANGELES
Attempted DHL delivery - consignee closed
Attempted DHL delivery - refused by consignee
Attempted DHL delivery - wrong consignee address
Awaiting collection by the consignee
Being delivered
Broker Notified
Broker has been notified to arrange clearance
CFS/CY Cut-Off Date
Carrier: Arrived (1st Transit Point)
Carrier: Arrived (2nd Transit Point)
Carrier: Departed
Carrier: Departed (1st Transit Point)
Carrier: Departed (2nd Transit Point)
Clearance Event
Clearance event
Clearance processing complete at LOS ANGELES
Collected from handover location
Collection arranged - OK
Collection event
Consignee / Broker Notified
Consignee has moved from the address provided
Consignment created
Customer Booking Received
Customs Entry
Customs clearance in progress