DHL Express

DHL Express Tracking

DHL Express is a premier, global tracking and express shipping provider.


Track DHL Express shipments

DHL Express

DHL Express is one of the largest freight forwarding companies in the world, operating in over 220 countries and regions. It offers a comprehensive range of logistics solutions and employs around 590,000 people. DHL Express is a division of the Deutsche Post DHL Group, which encompasses several other branches:

  • DHL Parcel and DHL eCommerce: These are subsidiaries of the parent company, offering package and parcel delivery solutions for both business and consumer customers, along with electronic commerce logistics services. They operate as DHL Parcel in Europe and DHL eCommerce in other parts of the world.
  • DHL Global Forwarding: Previously known as DHL Danzas Air & Ocean, this division is another integral part of the Deutsche Post DHL Group. Its primary focus is on providing air and sea freight services.
  • DHL Freight: This division offers comprehensive shipping services to destinations worldwide, utilizing various modes of transportation including sea, air, rail, and road.
  • DHL Supply Chain: Affiliated specifically with DHL Express, the DHL Supply Chain division has a significant number of employees and is headquartered in Bonn. It focuses on integrated supply chain solutions, warehousing, and distribution services.

How do I track DHL Express shipments?

To track a DHL Express shipments, enter the tracking number in the field above, click the "Carrier" button, and select "DHL Express" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.

Multilingual Support in Our DHL Tracking System

We are pleased to announce a significant upgrade to our DHL tracking system, designed to better accommodate our diverse and global clientele. In this latest update, we've introduced a robust multilingual translation feature that supports 26 different languages, ensuring a more inclusive and user-friendly experience. This new functionality automatically selects the appropriate translation language based on the language of the current web page you are using. Whether you're tracking a DHL shipment from home or abroad, you'll now receive updates and detailed tracking information in the language you're most comfortable with. This enhancement is part of our commitment to providing an accessible, efficient, and seamless tracking experience for all our users worldwide.

Frequently Asked Questions about DHL Express

Where can I find my DHL Express tracking number?

You can obtain a tracking number for your shipment via DHL Express, using the shipment reference number in your email to confirm the shipment, or via the store page where you ordered your product.

What do DHL Express tracking numbers look like?

DHL Express tracking numbers are designed for precise shipment identification and are structured in various numeric formats. Common formats you might encounter include a sequence of nine digits divided into three groups (e.g., 123 456 789), or a similar sequence with an additional digit at the end (e.g., 123 456 789 0). For more complex shipments, you may see a format starting with 'JJD' followed by a series of fifteen digits (e.g., JJD 123 456 789 012 345). Additionally, DHL uses specific starting sequences such as '003404339', '003404341', '003404342', or '003405104', followed by twelve more digits, divided into groups for easier reading (e.g., 003404339 123 456 789 01, 003404341 234 567 890 12, 003404342 345 678 901 23, 003405104 456 789 012 34). These tracking numbers, comprised entirely of digits, enable accurate and efficient tracking of shipments globally.

How long does a DHL Express shipment take to arrive?

DHL Express is a fast delivery service, but the delivery time varies from one country to another. For instance, from China to the United States, it may take between 16 and 20 days, and from China to European countries, between 7 to 15 days. For more specific information, you can visit the DHL Express website and provide the necessary details.

What does it mean when a shipment is "In Transit" with DHL Express?

This status indicates that the shipment is currently en route to the customer.

What does it mean when a shipment is "Delivered" by DHL Express?

"Delivered" means that the customer has received the shipment, and the delivery process is complete.

What does it mean when a shipment is in the "Returned to Sender" condition with DHL Express?

This status means that the shipment was returned to the sender. This can occur if the customer did not receive the shipment within the specified time, or if the shipment was seized by customs and the customer did not complete the necessary procedures, leading to its return.

What should I do in case of theft, loss, or if my shipment arrives damaged?

In such cases, you can contact DHL Express through their website for your country and provide all the necessary information to address the issue.

What are the steps involved in the customs clearance process with DHL Express?

When tracking your shipment, you may receive notifications about the customs status. This indicates that customs clearance procedures are ongoing and may involve several stages. If additional information is required, DHL Express will contact you.

What should I do if my DHL Express shipment does not arrive on time?

First, check for any alerts regarding delays due to disasters or bad weather. If there are no such alerts, you should communicate with DHL Express for further assistance.

Can I still track my shipment if I don't have my tracking number?

Yes, you can use the shipper's reference number via the online reference tracking service if you have lost the tracking number.

Why do I get an error message when trying to track my shipment?

There could be several reasons. Ensure that you are using the correct 10-digit DHL Express tracking number and try again.

Why do I get information for a wrong destination when tracking my DHL Express international shipments?

DHL occasionally rounds bill of lading numbers for operational reasons, which can result in identical information for two different shipments. Your physical shipment should still reach its correct destination despite this potential confusion.

Why am I told to contact DHL when tracking my shipment?

This usually occurs when DHL Express requires additional information to track your shipment, such as an incorrect address or missing details. Contacting DHL directly can quickly resolve the issue.

Why does tracking show my shipment moving to a different city than its original destination?

The delivery and delivery destinations in the DHL Express tracking results are based on the service station's destination providing the delivery. Rest assured that your shipment will be delivered to the address you provided.

Examples of statuses which DHL Express shipment tracking passes

A 2nd attempt at delivery is being made
Actual Pickup Date (customer)
Actual Pickup Time
Actual Vessel Arrival
Actual Vessel Departure
All Export Documents Received
An additional inspection of the shipment is taking place in the country of origin. Please find more information here
An authorized request has been received to dispose of the shipment
Arrival at Delivery Depot
Arrived Final Destination
Arrived at DHL Delivery Facility LOS ANGELES
Arrived at DHL Sort Facility LOS ANGELES
Attempted DHL delivery - consignee closed
Attempted DHL delivery - refused by consignee
Attempted DHL delivery - wrong consignee address
Awaiting collection by the consignee
Being delivered
Broker Notified
Broker has been notified to arrange clearance
CFS/CY Cut-Off Date
Carrier: Arrived (1st Transit Point)
Carrier: Arrived (2nd Transit Point)
Carrier: Departed
Carrier: Departed (1st Transit Point)
Carrier: Departed (2nd Transit Point)
Clearance Event
Clearance event
Clearance processing complete at LOS ANGELES
Collected from handover location
Collection arranged - OK
Collection event
Consignee / Broker Notified
Consignee has moved from the address provided
Consignment created
Customer Booking Received
Customs Entry
Customs clearance in progress