Borderfree is a cross-border e-commerce platform that helps retailers sell internationally with local pricing, duties/taxes estimation, checkout, and reliable logistics hand-offs. For shoppers, that translates into transparent costs at checkout and clear shipment tracking from the seller’s warehouse to the local carrier in your country. Borderfree’s network coordinates export, import, and last-mile delivery so you can Track your order through every leg without hunting multiple carrier sites.
Retailers use Borderfree to manage landed costs, compliance, and transportation partners across regions. Behind the scenes, the platform connects line-haul and local carriers, then surfaces unified Tracking events for customers. That single view is the foundation for stress-free shipment tracking: one Tracking number, multiple milestones, and predictable delivery windows.
For customers, the benefit is simple: you can Track your Borderfree parcel end-to-end, receive status updates, and know when taxes or duties were prepaid. If the package changes hands between carriers, the shipment tracking timeline still stays in one place, so you always know where your order is and what happens next.
Borderfree services at a glance (customer view)
- Cross-border checkout with upfront duties/taxes and currency conversion.
- Export & import logistics coordinated across partners with unified Tracking visibility.
- Last-mile hand-off to local carriers with continued shipment tracking events.
- Customer notifications (when enabled by the retailer) to keep you informed pre- and post-dispatch.
How Borderfree shipment tracking works
The life of a Borderfree parcel
- Order confirmed – Retailer prepares your items; shipment tracking is created.
- Picked & packed – Warehouse scan appears as “Processing” or “Ready for dispatch.”
- Departed origin facility – The parcel enters the line-haul leg; international transit begins.
- Customs clearance – Duties/taxes handled per your checkout selection (prepaid or on delivery).
- Arrived in destination country – Hand-off to a domestic sorting hub.
- Out for delivery – Local carrier loads your package for final delivery.
- Delivered – Final scan, often with proof of delivery details.
What you’ll see in shipment tracking
- Consolidated events: One timeline, even when multiple carriers are involved.
- ETAs and delivery windows: Predicted dates that adjust as scans occur.
- Exception notices: “Attempted delivery,” “Address issue,” “Held for customs info,” etc.
- Proof of delivery: May include name/signature or safe-drop notes, depending on local policy.
Tip: If your status is stuck between legs (e.g., after “Departed origin”), that’s common during long international segments. The next scan typically appears at arrival in the destination hub or customs.
Borderfree tracking number formats
Typical Borderfree tracking number
Tracking numbers typically start with “E4X” followed by a series of digits e.g. E4X000123456789
- You might see spacing added by the retailer for readability; remove spaces when you Track.
- If a merchant shares a secondary local-carrier number, you can Track with either number on multi-carrier platforms like 4tracking.net, but keep the E4X code as your master reference.
Delivery times and practical examples
International delivery time depends on origin, destination, customs clearance, and local carrier capacity. Once the parcel reaches the destination country, last-mile delivery generally follows standard business-day windows.
Common delivery scenarios
- US → Canada major cities: ~3–7 business days from dispatch; remote areas can add 1–3 days.
- US/EU → UK/Western Europe: ~4–8 business days including customs; faster if duties/taxes were prepaid.
- US/EU → Gulf region: ~6–12 business days; customs and local holidays can extend ETAs.
- US/EU → Australia/NZ: ~7–14 business days; line-haul and biosecurity checks may add time.
- Missed delivery: If no safe-drop or signature is available, expect a next-business-day reattempt or pickup instructions.
Example: Your parcel shows “Arrived in destination country” on Tuesday and “Customs cleared” on Wednesday. In a metro area, it often goes “Out for delivery” Thursday or Friday; rural routes may deliver early the following week.
How to track Borderfree shipments?
To track Borderfree shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Borderfree" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Troubleshooting: common Tracking questions
My Tracking shows “not found.” What now?
New labels can take time to populate. Recheck the format (E4X + digits), remove spaces, and try again later. If it remains missing after 24–48 hours, contact the store with your order number.
Status hasn’t updated in a few days—should I worry?
International legs and customs can create scan gaps. If the ETA has passed by 48–72 hours with no movement, contact the store so they can request a trace.
I received a local-carrier number—what should I Track with?
Keep your E4X code as the master reference. You can Track both numbers on 4tracking.net for the fullest view.
My parcel says “Delivered,” but I can’t find it.
Check safe-drop locations (porch, concierge, parcel room) and ask anyone at the address. If still missing, contact the store immediately with your Tracking number and delivery time window.
How to get help for shipment issues
Borderfree supports the retailer, and customer-facing support is handled by the store where you purchased. Reach out to the merchant’s customer service with:
- Your Borderfree Tracking number (E4X…) and order number
- Full delivery address and contact details
- A clear description of the issue (e.g., “No update for 72 hours,” “Delivered but not received,” “Damaged on arrival”)
- Any photos (damage, packaging, delivery location) if relevant
The store can open an investigation with Borderfree and the involved carriers, request a proof-of-delivery check, or arrange replacement/refund per their policy.
Frequently asked questions about Borderfree shipment tracking issues
Why does my Borderfree tracking number say “not found” or “invalid”?
New labels may take several hours to populate. Double-check you entered the full code and removed any spaces. Borderfree tracking numbers typically start with E4X followed by digits (for example: E4X000123456789). If Tracking still shows “not found” after 24–48 hours, contact the store with your order and tracking numbers.
What format do Borderfree tracking numbers use?
Borderfree shipment tracking usually uses an E4X prefix followed by a long string of numbers, like E4X000123456789. Some retailers add spaces for readability—remove them before you press Track.
My Tracking hasn’t updated in a few days—what’s happening?
International legs can have long gaps between scans (airline handling, export, customs). Shipment tracking will update at the next milestone—often “Arrived in destination country,” “Customs cleared,” or the local carrier’s intake scan. If the ETA has passed by 48–72 hours, contact the store to request a trace.
Why does it show “Departed origin” for days?
That status covers the line-haul segment. It’s common not to see mid-route scans. The next update typically appears at destination arrival or customs. Keep checking the Tracking timeline or Track it on a multi-carrier tool to catch the first inbound scan.
What if Tracking says “Customs info required” or “Held in customs”?
Your parcel may need additional details (e.g., ID, tax number) or duties/taxes payment if not prepaid. Watch shipment tracking for instructions and respond promptly. If nothing changes after you’ve provided info, contact the store so they can escalate.
I received a local-carrier number—should I Track that or the E4X one?
Keep your E4X number as the master reference and Track with it. If a domestic carrier assigns a new number, you can Track both for the fullest view, especially during the last-mile leg.
Tracking shows “Arrived in destination country,” but nothing since—normal?
Yes. After arrival, parcels queue for customs and then move to a domestic hub. The next visible events are usually “Customs cleared,” “Arrived at local facility,” or “Out for delivery.”
It says “Out for delivery,” but nothing arrived—why?
Routes can change due to volume, weather, or access issues. If your parcel doesn’t arrive by evening, shipment tracking usually shifts to a new ETA or “Attempted delivery.” Reattempts are typically on the next delivery day.
Tracking says “Attempted delivery.” What should I do?
Check for a door tag or delivery note. Ensure access details (buzzer, gate code, concierge instructions) are correct. If you need to adjust instructions, message the store so they can relay them to the carrier.
My parcel shows “Delivered,” but I can’t find it—what now?
Look in common safe-drop locations (porch, mailbox, parcel room, concierge) and ask others at the address. Check the shipment tracking timeline for delivery time and any notes. If still missing after a few hours, contact the store immediately with your tracking number and delivery window.
Can I change the delivery address or time after shipping?
Address changes are limited once the parcel is in transit and may not be possible after hand-off to the local carrier. Time-of-day changes are rarely supported. Contact the store quickly; they’ll advise what’s feasible for your shipment.
The tracking shows the wrong city—was it misrouted?
Early events often reflect sorting hubs rather than your final city. If the final delivery scan appears in a different city than your address, contact the store at once with the tracking number and your correct address.
How long does Borderfree delivery usually take?
Timelines vary by route and customs. Typical ranges (from dispatch):
- US → Canada metro: ~3–7 business days
- US/EU → UK/Western EU: ~4–8 business days
- US/EU → Gulf region: ~6–12 business days
- US/EU → Australia/NZ: ~7–14 business days
- Last-mile delivery in metro areas often occurs 1–2 days after customs clearance.
Do I need to be home to receive the package?
Signature rules vary by item and carrier. If no signature is required, the driver may leave a safe-drop. If your address isn’t suitable for safe-drop, the parcel may be reattempted on the next business day or routed to a pickup point.
My order was split into multiple shipments—how do I Track everything?
Each parcel gets its own tracking number. Track each E4X code separately (and any local-carrier codes) to see all timelines. It’s common for split items to arrive on different days.
Duties and taxes: prepaid vs. pay on delivery—does Tracking show this?
If duties/taxes were prepaid at checkout, you should not be asked for payment on delivery. If payment is due, shipment tracking may show a customs or carrier notice. When in doubt, contact the store with your tracking number and order details.
Can I Track a return or refused delivery?
Yes—return legs often reuse the same code or a new carrier number. Track whichever number you’re given and keep the hand-off receipt. The store can confirm once the item is received back.
How do I report damage, missing contents, or tampering?
Photograph the outer box, label, and contents immediately. Keep all packaging. Send the evidence and your tracking number to the store so they can file a claim and arrange a replacement or refund.
Do you deliver to P.O. Boxes or parcel lockers?
Availability varies by destination and carrier. If your address is a P.O. Box/locker, confirm with the store. If not supported, the carrier may hold the parcel for pickup or need an alternative street address.
Can I add or update delivery instructions after dispatch?
Sometimes. Provide concise instructions (buzzer, building entry, safe-drop preferences) to the store; they’ll forward them to the carrier. Changes might not apply if your parcel is already out for delivery.
Why are there two different ETAs?
One ETA may come from the cross-border system, another from the local carrier. The local carrier’s ETA is usually most accurate once the parcel is in the destination country. Keep Tracking both until delivery.
What information should I include when asking for help?
Provide your E4X tracking number, order number, full delivery address, a brief description of the issue (“No update for 72 hours,” “Delivered but not received,” “Customs hold”), and any photos. This speeds investigation.
Who do I contact for shipment tracking problems?
Contact the store where you purchased. They coordinate with Borderfree and the carriers to resolve tracking issues, file traces, request proof of delivery, and handle replacements or refunds per their policy.
Can I Track multiple Borderfree parcels in one place?
Yes. Use our multi-carrier tracking site to paste all your E4X codes and any local-carrier numbers. You’ll get a unified shipment tracking view across every leg, from export to last-mile.