UPS（联合包裹服务）成立于 1907 年，是一家一流的物流公司，总部位于美国佐治亚州桑迪斯普林斯。多年来，UPS 已发展成为世界领先的航运集团之一。它是大多数寻求快速可靠的包裹递送的客户的首选。在其各种服务中，UPS 提供隔夜或两天的空运服务，并与子公司 UPS SurePost 合作，确保送货到邮政信箱。这是通过将包裹转移到美国邮政服务进行最后一段或“最后一英里”递送来实现的。UPS 如今的巨大地位体现在其员工队伍中，拥有超过 536,000 名员工。值得注意的是，UPS 每天管理约 1500 万个包裹的投递至 6 个包裹。
UPS 全球总部
UPS 全球总部位于美国佐治亚州桑迪斯普林斯。UPS 正是从这个中心位置协调其庞大的业务，确保每天将数以百万计的包裹高效且有效地递送至世界各地的目的地。
UPS 提供的服务
UPS 提供多种服务以满足客户的不同需求。这些服务包括包裹递送、货运、供应链管理和电子商务解决方案。此外，UPS 还提供国际贸易服务和报关服务，确保跨境无缝交付。其庞大的网络和现代化的基础设施使公司能够安全、及时地递送包裹，无论目的地如何，例如，以下是 UPS 向美国客户提供的常见服务：
UPS 提供的服务：
- UPS Ground：交货时间最多可能需要 5 天。
- UPS 3-Day Select：该服务是针对不太敏感的快递货件的陆路运输服务。最多可能需要 3 个工作日才能送达。
- UPS 2nd Day Air：此服务适用于必须在 2 个工作日内送达的包裹。
- UPS Next Day Air：此服务适用于需要隔夜送达的包裹。
- Next Day Air Saver：这项服务适用于下午送达的包裹。
- 次日空运：此服务适用于将在接下来的上午 10:30 送达的包裹。
- 次日早运：美国主要城市保证在上午 8:30 之前隔夜送达，大多数其他目的地则在上午 9:30 之前送达。
- UPS Express Critical：这是最快的 UPS 服务。在所有 50 个州送货。
UPS 货件追踪的工作原理
货件追踪是 UPS 产品的主要功能之一。一旦包裹由 UPS 运送，就会生成一个唯一的追踪号码。该追踪号码使发件人和收件人都可以实时监控包裹的行程。通过在 UPS 网站上输入追踪号码或使用我们的货件追踪网站，人们可以查看当前状态、过去的运输详细信息以及预计递送日期。
如何追踪 UPS 货件？
要追踪 UPS 货件，您需要在指定字段中输入您的追踪号码，然后单击“承运商”按钮，然后选择“UPS”。如果您不确定哪家承运商正在处理您的货件，系统可以自动为您选择承运商。然后，点击“追踪”按钮，您将被重定向到追踪结果页面，您可以在其中找到有关货件状态和位置的详细信息。
UPS 追踪号码是怎样的？
UPS 追踪号码以多种格式出现，其中一些最常见的是：
- 以“1Z”开头，后跟 15 个字母数字字符（AZ 和 0-9）。例如：1Z110R72DA42018137、1ZW874E10340825763。
- 以前缀“DT”开头，后跟 12 个数字。例如：DT123456789123、DT723499789065。
- 完全是数字，没有任何字母前缀。例如：92748909900767543479734748、92748909841038583576744036。
澄清各种 UPS 追踪号码格式：
（# = 字母 / * = 数字 /! = 数字或字母）
- *** *** ***
- *** *** *** *
- # *** *** *** *
- DT1 *** *** *** **
- DT7 *** *** *** **
- 1Z!!!!!!!!! *** *** *
- 92 *** *** *** *** *** *** **
- 92 *** *** *** *** *** *** *** ***
- 10 *** *** *** *** *** *** *** *** *** *** **
如何找到我的 UPS 追踪号码？
当您从 eBay、亚马逊、速卖通或其他在线商店等在线零售商购买商品时，他们通常会提供跟踪号码，供您监控包裹的状态。该追踪号码可以与包括 UPS 在内的各种物流公司相关联。那么，当您在线订购包裹时，如何找到此跟踪号码呢？
一旦卖家将您的订单标记为已发货，他们通常会通过电子邮件或在订单发票中发送跟踪号码。请务必检查您的电子邮件和发票以获取此信息。
如果您找不到追踪号码，请直接联系商店或卖家索取。
对于卖家或发件人：
- 如果您使用 ups.com 运送包裹，我们将向您发送一封包含追踪号码的确认电子邮件。
- 您还可以通过注册“UPS My Choice”来获取追踪号码。
如果您很难找到包裹或货件跟踪号码，请考虑使用 UPS 网站上提供的“按参考跟踪”功能
我可以追踪“UPS Mail Innovations”或“UPS Ground”的货件吗？
是的，您可以追踪 UPS Mail Innovations 包裹以及 UPS Ground 包裹。要追踪包裹，请将您的 UPS Mail Innovations 或 UPS Ground 包裹追踪号码输入上方字段，然后单击追踪按钮。正如我们上面所解释的。
UPS 运送货件需要多长时间？
- UPS Ground 包裹通常需要 1-5 个工作日送达
- UPS 将需要 2-6 个工作日才能将包裹从欧洲国家递送至美国。
- UPS 将需要 1-6 个工作日才能在美国境内递送包裹。
- 对于国际包裹递送，UPS 通常需要 7-15 个工作日才能递送包裹。根据目的地国家/地区的位置，交货时间有时会需要更长的时间。原产国和目的地国之间的距离越短，交货速度越快。
UPS 在德国境内递送国内货件需要多长时间？
UPS 需要 1-2 个工作日才能将包裹递送至德国大部分地区。
对于 UPS 货件，“运输途中”状态意味着什么？
“在途”表示包裹目前正在运送至预定收件人的途中。
UPS 包裹的“已送达”状态意味着什么？
“已送达”是指包裹已成功到达收件人手中，标志着递送过程已完成。
对于 UPS 货件，“退回发件人”状态意味着什么？
“退回发件人”表明，由于某种原因，收件人没有收到包裹。如果递送未在特定时间范围内完成，包裹将自动退回至原始发件人。
有关 UPS 货件相关问题的常见问题
UPS 货件跟踪号码是什么？在哪里可以找到它？
UPS 货件跟踪号是分配给通过 UPS 运送的每个包裹的唯一标识符。这个数字使发件人和收件人都可以实时监控包裹的行程。如果您在线订购商品，您可以在发货收据、UPS 帐户或发货确认电子邮件中找到您的追踪号码。
跟踪信息需要多长时间才会出现在网上？
通常，一旦包裹被扫描到 UPS 系统中，跟踪详细信息就会在线显示。但是，在某些情况下，包裹发货与在线提供跟踪信息之间可能会有短暂的延迟。
为什么我没有收到货件，状态却显示为“已送达”？
出现这种情况的原因有多种。如果您不在家，包裹可能已交付给邻居或留在安全的地方。包裹也有可能被错误地递送到不同的地址。如果您无法找到包裹，建议联系 UPS 客户服务寻求帮助。
包裹发货后我可以更改送货地址吗？
是的，UPS 提供“更改递送”选项，您可以在其中修改递送地址或重新安排递送日期。但请注意，进行更改可能会产生相关费用，并且并非所有货件都符合此类修改的条件。
如果我错过了 UPS 递送，会发生什么情况？
如果您无法接收 UPS 递送的包裹，司机可能会将包裹留在安全的地方、将其递送给邻居或将其带回当地的 UPS 设施。在大多数情况下，UPS 最多会尝试三次投递。最后一次尝试后，包裹可能会在当地 UPS 接入点位置保留几天，以便您取走。如果在此期限内未领取，可能会被退回给发件人。
如何报告包裹丢失或损坏？
如果您的包裹丢失或损坏，您应立即向 UPS 报告。您可以通过 UPS 网站在线提出索赔，并提供有关货件的相关详细信息。必须立即启动索赔程序以加快解决速度。
UPS 周末送货吗？
UPS 为某些服务和地点提供周六递送服务。建议检查具体的递送服务或查阅 UPS 网站，以确认您的货件是否可以选择周末递送。
如果我的货件有问题，如何联系 UPS？
您可以通过各种渠道联系 UPS。UPS 官方网站提供实时聊天和电子邮件支持等选项。此外，您还可以拨打您所在地区的 UPS 客户服务热线以获得即时帮助。
UPS 货件追踪通过的状态示例
| 状态 |
| A UPS Mobile shipment was created and is linked to this tracking number |
| A UPS My Choice® delivery change was requested for this package. / Package held; UPS will contact customer for further instructions |
| A UPS My Choice® delivery change was requested for this package. / The receiver will pick up the package at a UPS facility |
| A UPS My Choice® delivery change was requested for this package. / Your package will be delivered to an alternate address |
| A UPS processing error has delayed delivery. We're adjusting plans as quickly as possible |
| A UPS processing error has delayed delivery. We're adjusting plans as quickly as possible. / Your delivery will be rescheduled |
| A UPS retail location printed and applied the shipping label |
| A claim has been issued to the sender for your package. Please contact the sender for more information |
| A delay has occurred due to late processing by UPS brokerage. We are adjusting delivery plans as quickly as possible |
| A delivery change for this package is in progress. / Delivery to a UPS Access Point™ location is pending |
| A delivery change for this package is in progress. / The package will be returned to the sender |
| A delivery change for this package is in progress. / Your package will be delivered to an alternate address |
| A delivery change has been completed and your shipment will be forwarded to a UPS Access Point™ |
| A flight cancelation has delayed delivery. We're updating plans to deliver your package as quickly as possible |
| A flight cancelation has delayed delivery. We're updating plans to deliver your package as quickly as possible. / Your delivery will be rescheduled |
| A flight cancelation has delayed delivery. We're updating plans to deliver your package as quickly as possible. / Your package is on the way |
| A government agency delayed the package during the aviation security screening |
| A hazardous materials irregularity occurred with this package. We'll contact the sender with additional information |
| A hazardous materials irregularity occurred with this package. We'll contact the sender with additional information. / The package will be returned to the sender |
| A hazardous materials irregularity occurred with this package. We'll contact the sender with additional information. / We've contacted the sender |
| A late UPS trailer arrival has caused a delay. We're adjusting plans to deliver your package as quickly as possible |
| A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible |
| A late flight has caused a delay. We will update the delivery date as soon as possible |
| A late flight has caused a delay. We will update the delivery date as soon as possible. / Your delivery will be rescheduled |
| A late flight has caused a delay. Your package will be delayed by one business day |
| A mechanical failure has caused a delay. We will update the delivery date as soon as possible |
| A mechanical failure has caused a delay. We will update the delivery date as soon as possible. / Your delivery will be rescheduled |
| A mechanical failure has caused a delay. We will update the delivery date as soon as possible. / Your package is on the way |
| A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible |
| A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible. / Your delivery will be rescheduled |
| A missing commercial invoice is causing a delay. We are currently waiting for information from the sender |
| A missing commercial invoice is causing a delay. We are working to obtain this information |
| A missing commercial invoice is causing a delay. We are working to obtain this information. / The information requested has been obtained and the hold has been resolved |
| A missing commercial invoice is causing a delay. We are working to obtain this information. / The package will be forwarded to a UPS facility in the destination city |
| A missing commercial invoice is causing a delay. We are working to obtain this information. / The package will be returned to the sender |
| A natural disaster has delayed delivery. We are ready to deliver as soon as conditions allow. / We'll contact the sender or receiver about this delivery |
| A new tracking number was assigned to this package. Use the new tracking number for status updates |
| A non-UPS labor dispute has delayed delivery by one business day |
| A non-UPS labor dispute has delayed delivery. We're working to deliver your package as quickly as possible |
| A non-UPS labor dispute has delayed delivery. We're working to deliver your package as quickly as possible. / Your delivery will be rescheduled |
| A railroad mechanical failure has delayed delivery. We're working to deliver your package as soon as possible |
| A recovery intercept was requested for this package. / The receiver will pick up the package at a UPS facility |