SPX, known as Shopee Express in Indonesia, is Shopee’s dedicated logistics service designed to handle the entire end-to-end delivery process for orders placed on the Shopee platform. By integrating pickup, sorting, and last-mile delivery under one roof, SPX aims to deliver a seamless experience for both sellers and buyers. When a seller selects SPX as their courier during checkout, Shopee generates a unique tracking number automatically, allowing buyers to easily track their parcels from the moment they leave the seller’s location until they arrive at the buyer’s doorstep.
Since its launch, SPX has expanded its network of warehouses and sorting centers throughout Indonesia, enabling faster processing times and more reliable delivery estimates. The “shipment tracking” functionality is built directly into both the Shopee app and SPX’s own website, giving customers real-time visibility into every step of their order’s journey. This transparency helps reduce uncertainty, minimizes lost or delayed packages, and ultimately builds trust in Shopee’s marketplace.
Beyond domestic deliveries, SPX has begun piloting international shipping routes to select countries in Southeast Asia. These international lanes are still under gradual expansion, but SPX’s core focus remains on optimizing the domestic supply chain. By leveraging strategic partnerships with local fulfillment hubs, SPX ensures that orders flow smoothly even during peak seasons, such as nationwide sales events or holiday surges. Sellers benefit from streamlined label generation and consolidated reporting, while buyers enjoy clearer “Track” and “Tracking” updates without needing to switch between multiple courier portals.
In short, SPX (Shopee Express) is an end-to-end delivery solution purpose-built for Shopee transactions in Indonesia. From generating the initial shipment label to providing continuous status updates, SPX seeks to offer a reliable, consistent, and transparent shipping experience, ultimately strengthening Shopee’s position as a trusted e-commerce ecosystem.
Services Offered by SPX
SPX provides a range of shipping tiers to fit various budget and speed requirements. Each service tier comes with its own pricing structure, delivery timeline, and level of “shipment tracking” visibility:
Same Day Delivery (SPX Sameday)
Designed for urgent local shipments within major metropolitan areas (e.g., Jakarta Metropolitan), Same Day Delivery guarantees that parcels handed off to SPX before the cut-off time will arrive at the buyer’s address by the end of the same day. The tracking interface shows stages such as “Picked Up,” “In Transit,” and “Out for Delivery,” giving end users confidence that their package is being actively monitored.
Next Day Delivery (SPX NextDay)
Next Day Delivery ensures that orders placed in one city will arrive in another major city within one business day. For example, a parcel shipped from Bandung to Surabaya using SPX NextDay will be delivered by the next calendar day. Real-time status updates reflect each hub transition, from the origin sorting center to the destination facility and finally to “Out for Delivery.”
Standard Delivery (SPX Standard)
This is SPX’s baseline courier option. Standard Delivery is cost-effective for non-urgent shipments, with typical transit times ranging from 1–5 business days depending on distance and route complexity. Sellers and buyers can still access full “Track” and “Tracking” data, including hub arrival timestamps and handoff confirmations.
Economy Delivery (SPX Economy)
Also referred to as “Economic Delivery,” this tier offers the lowest shipping rates but with longer transit windows—usually 3–7 business days. Although delivery is slower, customers still benefit from continuous “shipment tracking” updates, albeit with slightly fewer intermediate checkpoints compared to express tiers. Economy Delivery is ideal for low-value or bulky items where cost savings outweigh speed.
Cash on Delivery (COD) Support
SPX fully supports Cash on Delivery in serviceable regions. When a buyer chooses COD, SPX’s delivery agent collects payment at the time of drop-off. All COD orders remain visible in the tracking portal, indicating whether payment has been successfully collected or if additional action (e.g., return to seller) is required.
How Shipment Tracking Works
Tracking Number Format
Every SPX shipment is assigned a unique alphanumeric tracking number that typically begins with a prefix like “SPX” followed by a sequence of digits and, in some cases, a trailing letter. Common formats include:
These codes allow both buyers and sellers to Track the parcel’s progress across multiple checkpoints. Whether you’re using Shopee’s app or a third-party tracking platform like 4tracking.net, this number is the key to retrieving live status updates for your shipment.
How to track SPX shipments?
To track SPX shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Shopee Express (Indonesia)" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Common Tracking Statuses
As your SPX package moves through the network, you may encounter several standard status messages:
- Order Created / Pending Pickup: The seller has generated the SPX label, but the parcel has not yet been collected by the courier.
- Picked Up / Received at Hub: SPX has collected the package, and it has arrived at the nearest sorting center.
- In Transit to Next Hub: The parcel is traveling between distribution facilities as it moves toward its destination region.
- Arrived at Destination Hub: The shipment has reached a sorting facility close to the buyer’s address.
- Out for Delivery: A delivery agent has taken the parcel from the final hub and is on the way to the recipient.
- Delivered: The package has been successfully handed over to the buyer.
- On Hold / Exception: Delivery is paused due to issues like “Incomplete Address,” “No Recipient Available,” or customs clearance delays for international shipments.
- Returned to Seller / Rejected: After repeated failed delivery attempts or buyer refusal, the parcel is sent back to the original seller.
Understanding these statuses helps you pinpoint exactly where a package is at any given moment and identify if action is needed (e.g., clarifying an address or coordinating a redelivery date).
Shipment Delivery Time
Delivery timelines for SPX depend heavily on origin and destination, service tier, and external factors such as weather or peak-season volume. Listed below are typical estimates along with real-world examples:
Jakarta to Surabaya (Within Java Island)
- Standard Delivery: 2–3 business days
- Next Day Delivery: 1 business day
- Same Day Delivery: Same day if parcel is picked up before the cut-off (usually noon)
Jakarta to Bali (Inter-Island)
- Standard Delivery: 3–5 business days
- Economy/Economic Delivery: 5–7 business days
Bandung to Yogyakarta (Within Java Island)
- Standard Delivery: 1–2 business days
- Next Day Delivery: 1 business day
- Economy/Economic Delivery: 3–5 business days
Jakarta Metropolitan Area (Within City Limits)
- Standard Delivery: 1 business day
- Next Day Delivery: Next day
- Same Day Delivery: Same day if shipped before the cut-off
Keep in mind that these estimates can stretch during high-demand periods such as large Shopee sales events, Ramadan promotions, or national holidays. SPX’s “shipment tracking” notifications will reflect any delays or deviations from the original timeline, ensuring you stay informed if a package is delayed or rerouted.
How to Contact SPX If There’s an Issue
If your shipment tracking page hasn’t updated in a while or you receive an “Exception” status (for example, “On Hold” or “Returned to Seller”), it’s important to reach out to SPX promptly. You can contact them via:
Frequently asked questions about SPX shipment tracking issues
Why does my tracking number show “Not Found”?
If you see “Not Found” after entering your SPX tracking number, it could be because:
- The seller has just generated the label, and SPX’s system hasn’t yet registered it. In this case, wait 1–2 hours and try again.
- The tracking number was entered incorrectly. Double-check for typos or missing characters.
- The seller did not actually ship with SPX despite providing an SPX-formatted number. Confirm with the seller which courier they used.
My shipment tracking status hasn’t been updated in days—what should I do?
A lack of status updates can be caused by:
- Delays at a sorting hub due to high volume (e.g., nationwide sales or holidays).
- An address issue that has put the parcel on hold without SPX notifying you immediately.
- Technical issues in the system delaying status synchronization.
- First, wait another 24–48 hours. If there’s still no change, contact SPX customer service via the hotline or Shopee’s in-app chat to inquire about the last known location of your package.
What does “Exception” mean in SPX tracking?
When you see “Exception,” it indicates SPX encountered a delivery issue, such as:
- Incomplete or incorrect address details.
- No one was available to receive the package.
- Customs clearance (for international shipments) is pending.
- Adverse weather or logistical disruptions.
- In most cases, SPX will attempt to contact the recipient or leave a notification explaining how to resolve the issue. If you’re unsure, reach out to SPX support with your tracking number to clarify and provide any missing information.
Why is my shipment still “Out for Delivery” after 24 hours?
“Out for Delivery” means the local courier has your package and plans to deliver it that day. However, if status remains unchanged:
- The delivery agent might have attempted delivery but could not reach you.
- There may be a postponed route due to traffic or local restrictions.
- The courier updated the status but did not refresh it properly in SPX’s system.
- Check any SMS or in-app notifications for attempted delivery notes. If you have not received any attempt notice, contact SPX to confirm whether the driver is still scheduling delivery or if you need to arrange a pickup.
My package says “Returned to Seller”—can I still receive it?
A “Returned to Seller” status means SPX tried to deliver multiple times and was unable to complete the handoff (e.g., incorrect address or refusal). To still receive your order:
- Confirm with SPX whether the parcel is at a local hub or already en route back.
- If it’s still in the hub, request a re-delivery by providing the correct address and any specific delivery instructions.
- If it has shipped back to the seller, coordinate with the seller to re-initiate shipping (possibly with updated details or a different address).
How long does SPX take to reflect a new tracking update?
Typically, SPX’s system refreshes tracking events every 2–4 hours. During peak periods (e.g., major sales or holiday seasons), updates might lag up to 12 hours. If more than half a day passes with no new events—and you believe the parcel should have moved—contact SPX to check for any processing or scanning delays at the hub level.
Can I change the delivery address after the shipment has been picked up?
SPX generally does not allow address changes once a parcel is in transit, because the routing has already been set. However, you can:
- Contact SPX customer service immediately to request an exception—if the package is still at a nearby hub, they may reroute it.
- If rerouting isn’t possible, arrange to pick up the parcel at the destination hub once it arrives there.
- Coordinate with the seller to cancel and re-send to the correct address if SPX confirms they cannot modify the route.
Why does my tracking show “In Transit” but the package is delayed?
“In Transit” means the parcel has left one sorting center and is moving to the next. Delays can occur due to:
- High volumes at transfer hubs.
- Limited flight or ferry departures (for inter-island shipments).
- Adverse weather or road conditions causing slower transit.
- Check the estimated transit time for your service tier, and allow an extra day or two during busy seasons. If the delay exceeds that window, contact SPX for a more precise location update.
What should I include when contacting SPX about a tracking issue?
To get quick assistance, provide:
- Your full SPX tracking number.
- Shopee order ID (if available).
- Recipient name and full delivery address.
- Description of the issue (e.g., “Status stuck on ‘Pending Pickup’ for 3 days” or “Package marked as ‘Delivered’ but I have not received it”).
- Having all this information upfront helps SPX verify and investigate the shipment faster.
How can I get a refund if my SPX shipment is lost?
If SPX confirms your package is lost (no status changes over an extended period and no trace at any hub), follow these steps:
- Log in to Shopee and go to “My Purchases.”
- Open the order and tap “Request Help” under “Track Shipment.”
- Choose “Item Not Received” and follow the prompts to file a claim.
- SPX will investigate internally. If they locate no evidence of delivery, Shopee will process a refund or replacement based on the seller’s policy.
- Keep all communication records and tracking screenshots as proof during the claim process.
Monthly Delivery Performance for Shopee Express (Indonesia) – June 2025
Our comprehensive monthly delivery report for Shopee Express (Indonesia) in June 2025 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 IDNIndonesia | IDN Indonesia |
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