CIRRO is a global cross-border e-commerce infrastructure provider headquartered in Schiphol, Netherlands, with over 100 self-run logistics routes and more than 40 hubs worldwide. Operating a team of over 5,000 professionals, CIRRO offers end-to-end international shipping, fulfillment, and value-added services tailored to online sellers.
Under its CIRRO E-Commerce division, the company delivers integrated solutions for cross-border and domestic e-commerce logistics, empowering merchants with a robust transportation network, local market expertise, and physical presence in over 30 countries across the US, UK, EU, and Australia.
The CIRRO Fulfillment arm provides omnichannel third-party logistics (3PL) services covering product categories such as fashion, furniture, and electronics. With global fulfillment centers spanning more than 2.3 million m² and intelligent hubs powered by Autonomous Mobile Robots (AMRs) in the UK and US, CIRRO ensures fast, accurate order processing at scale.
CIRRO’s technology platform integrates with leading shipping software (ShipStation, EasyPost, ProShip) and offers direct APIs for seamless order import, label generation, and real-time tracking. Merchants gain full visibility over both inventory and in-transit parcels through branded tracking portals and advanced analytics dashboards.
How Shipment Tracking Works
After onboarding, merchants connect their marketplaces and order management systems to CIRRO via API. Orders flow automatically into CIRRO’s platform, which assigns each parcel a unique tracking code and books shipments with selected carrier partners.
Real-Time Tracking Updates
CIRRO aggregates scan events—pickup confirmations, transit checkpoints, customs clearances, and final delivery scans—from all carriers into a single shipment tracking feed. Both merchants and end customers can track every milestone through the CIRRO dashboard or embedded widgets.
Tracking Number Format
Each shipment is assigned a unique alphanumeric tracking code that varies by carrier and service but is automatically recognized by CIRRO’s system for seamless tracking integration. Codes typically range from 8 to 32 characters and ensure global compatibility and error-free validation.
How to track CIRRO shipments?
To track CIRRO shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "CIRRO" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Shipment Delivery Time
Expedited Delivery
For time-sensitive shipments within key markets, CIRRO’s Expedited Delivery service typically completes in 1–3 working days.
Economy Delivery
CIRRO’s Economy Delivery balances cost and speed, with most parcels arriving in 2–7 working days.
Regional Examples
- Oceania → US/UK/EU/Canada: 3–10 working days, depending on service level.
- Asia → North America (Express): 4–6 business days.
- Europe → Australia (Economy): 10–15 business days.
Frequently asked questions about CIRRO shipment tracking issues
What should I do if my CIRRO tracking number returns “No information found”?
First, verify you’ve entered the tracking code exactly as provided by CIRRO. Allow 12–24 hours after booking for the first scan to populate. If there’s still no update after one full business day, contact your seller or retailer—they can escalate with CIRRO or the carrier.
Why hasn’t my CIRRO shipment status updated in several days?
Delays often occur during international transit or customs clearance. Economy services may only generate scans at major hubs. Most shipment tracking resumes within 3–5 business days. If no new scans appear after a week, ask your seller to open an inquiry.
My package shows “In transit” but hasn’t moved—what does this mean?
“In transit” is a general checkpoint status. It means your parcel is still en route but hasn’t reached its next readable checkpoint. Depending on the route and service, it can take 3–7 days between scans. For finer updates, consider upgrading to an express option next time.
The tracking status says “Delivered,” but I haven’t received my parcel. What now?
First, check with neighbors or your building’s mailroom. If you still can’t locate it, contact the seller to request proof of delivery (POD) from the carrier. Your seller can then file a tracer with CIRRO and the local delivery partner.
Can I get more detailed location updates for my CIRRO shipment?
CIRRO aggregates data from multiple carriers. Express services typically provide door-to-door scan events, while economy routes may only show major transit hubs. If you need more granular tracking, opt for an express service or a value-added tracking add-on.
How long should I wait before considering my CIRRO shipment lost?
For express services, escalate a missing-shipment claim after 14 business days without updates. For economy routes, wait 21–30 business days due to fewer checkpoints. Always coordinate with your seller—they’ll handle the formal loss claim with CIRRO.
Why is the CIRRO tracking portal showing an error or timeout?
Temporary outages or high traffic can cause portal errors. If you see a timeout, try again after 30 minutes or check the carrier’s official site using your tracking number. If issues persist for over 24 hours, ask your seller to verify system status with CIRRO.
Who should I contact if I encounter a tracking issue?
End customers rarely have direct CIRRO support access. For fastest resolution:
- Contact your seller or retailer—they have direct CIRRO and carrier accounts.
- Ask the seller to escalate with CIRRO’s operations team.
- File a claim directly with the carrier partner (DHL, FedEx, etc.) using your CIRRO tracking code if needed