Australia Post is a government business enterprise that provides postal services in Australia. The head office of Australia Post is located on Bourke Street, Melbourne, which also serves as a post office. Australia Post is the successor of the Postmaster-General's Department, which was established at federation in 1901 as a successor to colonial post services. In 1975, the department was abolished, and its postal functions were taken over by the Australian Postal Commission. The organization's current name and structure were adopted in 1989 as part of a process of corporatization.
According to an Australia Post report in 2022, it reported over 12 million delivery points and 4,310 post offices around the country. It also has over 14,982 street mailboxes and 4,635 electric vehicles. Australia Post now supports delivery to 214 countries around the world with the help of 6 dedicated airline freighters in partnership with Qantas.
In December alone, Australia Post delivers over 40 million parcels and 210 million letters, with an average of 1.3 million parcels daily.
Services Offered by Australia Post
Australia Post offers a comprehensive array of services to cater to both individuals and businesses. These include standard letter post, express post, parcel services, Post Office boxes, retail merchandise, and a broad range of financial services. They also provide digital services like digital mailboxes and electronic parcel lockers. This wide variety of services ensures that the diverse needs of Australia's population are met.
One of the most beneficial features offered by Australia Post is shipment tracking. This online service allows customers to monitor their parcels in real time, providing transparency and peace of mind throughout the delivery process.
Tracking Shipments with Australia Post
Australia Post provides an easy-to-use online tracking service. To track a parcel or letter, customers simply need to enter the tracking number provided at the time of postage on the Australia Post website. The system will then provide real-time information on the location and status of the item.
How do I track Australian Post shipments?
To track a Australian Post shipments, enter the tracking number in the field above, click the "Carrier" button, and select "Australia Post" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
What does an Australian Post tracking number look like?
Australia Post tracking numbers can come in a variety of formats depending on the service that has been used, but generally, they are composed of a series of numbers and sometimes letters. Here are a few examples:
- Regular Parcel Post: Tracking numbers usually start with the letter "R" and are followed by 9 digits. They end with "AU" (Example: R123456789AU).
- Express Post: Tracking numbers usually start with the letter "E" and are followed by 9 digits. They end with "AU" (Example: E123456789AU).
- International Parcel: Tracking numbers usually start with the letter "L" and are followed by 9 digits. They end with "AU" (Example: L123456789AU).
- Other services may have a tracking number up to 22 alphanumeric characters. For example, a tracking number for a parcel may look like this: "33D9A05138540123456789".
How long does it take for Australia Post to deliver?
Delivery times with Australia Post vary based on the type of service used and the destination. For local deliveries within Australia, standard mail typically takes 2-6 business days, while express post items can be delivered the next business day within the express post network. International deliveries depend on the destination and service chosen, with estimated delivery times ranging from 5 to 10 business days.
For example, a domestic express post parcel sent from Sydney to Melbourne typically arrives the next business day, while an international parcel sent to the United States using the standard service might take around 5-10 business days.
How to Contact Australia Post?
Frequently Asked Questions about Australia Post Shipment Issues
What should I do if my Australia Post shipment tracking isn't updating?
Occasionally, the tracking status may not update for a few days. This could be due to the parcel being in transit between tracking points or due to delays in scanning. If the tracking status hasn't been updated for more than five business days, it is advisable to contact Australia Post's customer service.
What does 'In Transit' mean for my Australia Post shipment?
'In Transit' means that your parcel is on its way to its destination. This status will be updated as your parcel progresses through the Australia Post network and gets closer to its delivery address.
What should I do if my Australia Post shipment is delayed?
If your shipment is delayed beyond the estimated delivery date, the first step should be to track your item using the tracking number provided at the time of postage. If the tracking information hasn't been updated for several days, or the delay is significant, you should contact Australia Post's customer service for assistance.
My Australia Post tracking status says 'Delivered', but I haven't received my package. What should I do?
If your tracking information indicates 'Delivered' but you have not received your package, it's advisable to first check with your neighbours or around your property. If you still cannot locate the package, it's recommended to contact Australia Post's customer service for further assistance.
Examples of statuses which Australia Post shipment tracking passes
|A notice was left and the item will be forwarded to the postal unit for delivery|
|A notice was left for the addressee|
|A second notice was left for the addressee|
|Acceptance by the Post Services|
|Accepted at Post Office|
|Accepted by carrier|
|Accepted by destination post for processing|
|Accepted in Poland|
|Accepted in the destination country|
|Addressee not available|
|Adopted mailing to send|
|Aircraft take off|
|Allocated to delivery staff|
|Allocated to postman|
|An attempt has been made to reach the customer|
|An import customs declaration has been submitted for the item|
|Arrival in destination country|
|Arrive destination country|
|Arrive in Hong Kong|
|Arrived at airport facility|
|Assigned to load plan|
|Associated to Parcel Locker|
|At destination sort facility|
|Attempt of Delivery|
|Attempted to delivery|
|Available for Pickup|
|Available for Redelivery or Collection|
|Can be collected at the post office|
|Cancel item export|
|Cancellation of acceptance|
|Change of delivery address as requested by customer|
|Clearance in progress|
|Cleared by Customs|
|Cleared from Customs|
|Cleared through the Customs|
|Collected at the post office|
|Commencement of customs clearance|
|Completion of customs procedures|