Australia Post is the national postal service provider of Australia, offering a wide range of mailing and logistics services to individuals and businesses. Established in 1809, Australia Post has a long history of providing reliable and efficient postal services across the vast continent. The company has evolved significantly over the years, incorporating modern technology and expanding its service offerings to meet the changing needs of its customers. Headquartered in Melbourne, Victoria, Australia Post is committed to delivering exceptional services and supporting the country's communication and logistics infrastructure.
Services Offered by Australia Post
Australia Post provides a comprehensive suite of services designed to cater to the diverse needs of its customers. These services include:
- Mail Services: Handling letters, postcards, and documents for domestic and international delivery.
- Parcel Delivery: Reliable and efficient parcel delivery services within Australia and to international destinations.
- Express Post: Expedited shipping options for urgent deliveries, ensuring quick and secure delivery both domestically and internationally.
- eCommerce Solutions: Integrated logistics support for online retailers, including warehousing, order fulfillment, and last-mile delivery.
- Financial Services: Various financial services, such as bill payments, money transfers, and insurance.
- Logistics and Warehousing: Comprehensive logistics solutions, including warehousing, distribution, and supply chain management.
Australia Post’s extensive network and advanced technological infrastructure enable it to deliver high-quality services, making it a trusted partner for postal and logistics needs in Australia and around the world.
Shipment Tracking
How Shipment Tracking Works
Australia Post offers a robust shipment tracking system that allows customers to monitor their parcels throughout the delivery process. The tracking system is accessible through the Australia Post website and mobile app, where customers can enter their tracking number to receive real-time updates on the status and location of their shipments. This transparency ensures that customers are always informed about the whereabouts of their parcels, enhancing the overall shipping experience.
How to track Australia Post shipments?
To track a Australia Post shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Australia Post" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Tracking Number Format
The tracking number format for Australia Post shipments typically starts with two letters, followed by nine digits, and ends with the country code (AU). For example, a tracking number might look like this: AB123456789AU. This unique identifier allows customers to receive detailed information about their shipment's progress and current location.
Shipment Delivery Time
The delivery time for Australia Post shipments depends on the destination and the type of service selected. Generally, domestic deliveries within Australia take 1-3 business days. International deliveries vary depending on the destination country and customs processes, ranging from 5-10 business days for standard services to shorter times for express deliveries.
Examples of Delivery Times
- Within Australia: 1-3 business days
- To New Zealand: 5-7 business days (standard), 2-4 business days (Express Post)
- To the USA: 7-10 business days (standard), 3-5 business days (Express Post)
- To the UK: 7-10 business days (standard), 3-5 business days (Express Post)
- To China: 7-10 business days (standard), 3-5 business days (Express Post)
How to Contact Australia Post?
If there are any issues with your shipment, you can reach out to Australia Post's customer service for assistance. They can be contacted by phone at 13 76 78 or via their website's "Contact us" page. also you can call them at +61 3 8847 9045 if you are outside Australia (overseas)
Frequently Asked Questions about Australia Post Shipment Issues
What should I do if my tracking number is not working?
If your Australia Post tracking number is not working, first ensure that you have entered it correctly. If the issue persists, contact Australia Post customer service at 13 POST (13 7678) for assistance within Australia or +61 3 8847 9045 if you are calling from overseas. Provide them with your tracking number and any relevant details about your shipment.
Why is my shipment delayed?
Shipment delays can occur due to various reasons, including customs clearance, adverse weather conditions, or logistical issues. If your shipment is delayed, check the tracking information for updates. For more details or assistance, contact Australia Post customer service.
How do I change the delivery address for my shipment?
To change the delivery address for your shipment, contact Australia Post customer service as soon as possible at 13 POST (13 7678) within Australia or +61 3 8847 9045 from overseas. Provide them with your tracking number and the new delivery address. Note that changes may not be possible if the shipment is already in the final stages of delivery.
What should I do if my shipment is damaged or lost?
If your shipment is damaged or lost, contact Australia Post customer service immediately. Provide them with your tracking number and details of the damage or loss. They will guide you through the process of filing a claim and assist you with any necessary documentation.
How can I schedule a pickup for my shipment?
To schedule a pickup for your shipment, visit the Australia Post website or contact their customer service team at 13 POST (13 7678) within Australia or +61 3 8847 9045 from overseas. Provide them with the details of your shipment, including the pickup location and preferred pickup time.
Can I track multiple shipments at once?
Yes, you can track multiple shipments at once by entering each tracking number on a separate line on our tracking page. This will display the status and location of all your shipments simultaneously.
What if I miss the delivery of my shipment?
If you miss the delivery of your shipment, Australia Post will usually attempt a second delivery. You can also contact their customer service to reschedule the delivery at a convenient time or arrange to pick up the shipment from a local post office.
How long does it take for tracking information to update?
Tracking information is usually updated in real-time as your shipment progresses through various stages of transit. However, there may be occasional delays in updates due to technical issues or processing times at different transit points. If your tracking information hasn't updated for an extended period, contact Australia Post customer service for assistance.
How can I contact Australia Post customer service?
You can contact Australia Post customer service by phone at 13 POST (13 7678) within Australia or +61 3 8847 9045 if calling from overseas. Alternatively, visit their contact page for more support options.
How do I file a complaint about my shipment?
If you need to file a complaint about your shipment, contact Australia Post customer service with all relevant details, including your tracking number and a description of the issue. They will provide guidance on the complaint process and assist you in resolving the matter.
What are the size and weight limits for Australia Post shipments?
Australia Post has specific size and weight limits for shipments, which may vary depending on the service selected. It is recommended to check the Australia Post website or contact customer service for detailed information on size and weight restrictions.
Can I request a delivery time window?
Australia Post offers flexible delivery options, including the ability to request specific delivery time windows for certain services. Contact Australia Post customer service to inquire about available delivery time options for your shipment.
What should I do if I received someone else’s package by mistake?
If you received a package that does not belong to you, contact Australia Post customer service immediately. Provide them with the tracking number and any other relevant details. They will arrange for the package to be collected and delivered to the correct recipient.
Our Monthly Statistics for Australia Post – March 2025
Our monthly delivery time statistics for Australia Post in March 2025 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 KORSouth Korea |  AUSAustralia |
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 SAUSaudi Arabia | AUS Australia |
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| AUS Australia |  UnknownUnknown |
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 JPNJapan | AUS Australia |
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 CHNChina | AUS Australia |
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 UKRUkraine | AUS Australia |
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 IRQIraq | AUS Australia |
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 TWNTaiwan | AUS Australia |
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 QATQatar | AUS Australia |
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 INDIndia | AUS Australia |
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 POLPoland | AUS Australia |
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 FRAFrance | AUS Australia |
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 IDNIndonesia | AUS Australia |
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 LTULithuania | AUS Australia |
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 ESPSpain | AUS Australia |
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