Aramex New Zealand—formerly Fastway Couriers—serves as the local arm of the global Aramex logistics network. In 2016, Aramex acquired Fastway’s Australia and New Zealand operations, and in 2019 officially rebranded the business to Aramex New Zealand, integrating a global standard of service with a locally franchised delivery model.
With over 100 regional depots and more than 290 courier franchise partners spanning from Kaitaia to Bluff, Aramex New Zealand offers comprehensive coverage across both the North and South Islands. Their network combines local expertise with Aramex’s international gateway hubs, enabling efficient handoffs for domestic and cross-border shipments.
Aramex New Zealand’s core services include same-day and next-day domestic courier, economy parcel delivery, international door-to-door shipping, and freight forwarding. Value-added options such as secure PIN delivery, proof of delivery, and returns management enhance transparency and convenience for businesses and consumers alike.
Merchants and individuals can manage shipments through the MyFastway (also known as aramexConnect) self-service portal. This fully electronic platform allows you to book pickups, print labels, schedule redeliveries, and access real-time shipment tracking via API or web interface.
How Shipment Tracking Works
Scan Events and Status Updates
Every parcel booked with Aramex New Zealand is scanned at key touchpoints—pickup, regional depot sorting, inter-depot transit, international gateways (for cross-border), customs clearance, local delivery depot, and final-mile delivery. Each scan is uploaded to Aramex’s central tracking system in real time, allowing merchants and recipients to track progress at every milestone.
How to track Aramex New Zealand shipments?
To track Aramex New Zealand shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Aramex New Zealand" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Tracking Number Format
Aramex New Zealand tracking numbers are alphanumeric strings—typically 12–15 characters long—combining letters and numbers without spaces or dashes (e.g., FX123456789NZ). Prefixes often denote service type (e.g., FX, RN, GM), followed by a unique numeric sequence. Always enter the full code exactly as issued to ensure accurate results in the shipment tracking system.
Shipment Delivery Time
Domestic Delivery Options
- Same-Day Delivery: Available in major metro areas (Auckland, Wellington, Christchurch) for parcels booked before the local cutoff, with delivery by end of business day.
- Next-Day Delivery: Nationwide coverage, with parcels delivered by end of next business day when booked before cutoff.
- Economy Delivery: Cost-efficient 2–3 business day option for non-urgent shipments.
Deliveries are conducted during business hours, Monday to Friday, excluding weekends and public holidays. Transit times are estimated and may be affected by factors beyond control.
International Delivery Options
- Standard International: 5–10 business days to major markets (e.g., Australia, UK, Europe).
- Express International: 3–7 business days via air express services.
- Freight Services: Tailored transit windows for larger or non-standard shipments, with delivery times ranging from 7–14 business days depending on route and customs processes.
Examples of Delivery Times
- Auckland → Wellington (Next-Day): Drop-off Monday, delivery Tuesday.
- Christchurch → Dunedin (Economy): Dispatch Wednesday, delivery Friday.
- Auckland → Sydney (Express): Shipped Thursday morning, arrival Monday (3 business days).
Contacting Aramex New Zealand for Shipment Issues
If you encounter any shipment tracking issues—such as “No information found,” stalled status, or delivery exceptions—submit an enquiry via Aramex New Zealand’s online contact form:
- Go to aramex.co.nz/contact-us
- Select Customer Service > Enquiry
- Complete the form with your tracking number and details of the issue
- Click Send
Aramex New Zealand’s support team will review your case and respond, typically within 24–48 hours. For the quickest resolution, provide the full tracking code and a clear description of the problem when submitting your enquiry.
Frequently asked questions about Aramex New Zealand shipment tracking issues
What should I do if my Aramex NZ tracking number returns “No information found”?
First, confirm you’ve entered the full alphanumeric code exactly as provided (case-sensitive, no spaces). Allow 12–24 hours after booking for the first scan to register in Aramex’s system. If you still see no updates, contact your sender to verify the shipment was handed over correctly and ask them to escalate via Aramex’s enquiry form.
Why hasn’t my shipment tracking updated in several days?
Delays in scan events can occur during depot transfers, customs clearance (for international parcels), or peak-volume periods. Most domestic shipments resume regular shipment tracking within 3–5 business days. If status remains static beyond that, have your sender submit an enquiry through the Aramex New Zealand contact form so the operations team can investigate.
My package shows “In Transit” but the location hasn’t changed—what does this mean?
“In Transit” is a general status indicating the parcel is moving through the network but hasn’t hit its next scannable checkpoint. Depending on the route and service level, it can take 1–4 days between updates. To get more frequent tracking details next time, consider choosing an express or premium service when you book.
The status says “Delivered,” but I haven’t received my parcel. What now?
First, check with neighbours or your local depot. If the parcel is still missing, contact your sender to request proof of delivery (POD) from Aramex. The POD will confirm where and when the delivery occurred. If discrepancies remain, your sender can lodge a formal enquiry via the Aramex NZ online form.
How long should I wait before considering my Aramex NZ shipment lost?
For domestic services, wait 7–10 business days without any new scans before reporting a lost parcel. For international shipments, allow 14–21 days due to longer transit and customs processes. If there’s still no movement after these windows, ask your sender to file a lost-shipment claim through Aramex’s enquiry portal.
What does “Exception” mean in Aramex New Zealand shipment tracking?
An “Exception” status flags an unexpected event—such as an incorrect address, failed delivery attempt, or weather disruption—that has interrupted normal transit. Check the details in your tracking feed for the exception code, then have your sender submit an enquiry so Aramex can resolve the issue and update the delivery estimate.
Can I get more detailed location updates for my Aramex NZ shipment?
Aramex New Zealand provides key checkpoint scans (pickup, depot, transit hub, and delivery). For finer-grained updates—such as GPS-based progress—ask your sender to request a value-added tracking service or upgrade to a premium delivery option when booking.
Why is the Aramex NZ tracking portal timing out or showing errors?
Temporary maintenance or high traffic can cause portal errors. If you encounter a timeout, wait 30 minutes and retry, or use a reputable multi-carrier tracking tool with your code. If issues persist over 24 hours, have your sender verify system status with Aramex New Zealand support via the enquiry form.
How can I track Aramex shipments with multiple stops or re-routed parcels?
If your parcel is being re-routed—due to address changes or depot transfers—you may see repeated “In Transit” or “At Local Depot” scan updates. For clarity on re-route progress, ask your sender to raise an enquiry asking for a detailed scan history from Aramex New Zealand.
How do I contact Aramex New Zealand for shipment tracking issues?
Submit your shipment tracking enquiry online at:
- Visit: aramex.co.nz/contact-us
- Click: “Customer Service” > “Enquiry”
- Fill out: the form with your tracking number and issue details
- Send: the enquiry
Aramex New Zealand’s support team typically responds within 24–48 hours. For quickest resolution, include your full tracking code and a clear description of the problem.