Bulgaria Post, officially Bulgarian Posts Plc, is Bulgaria's national postal operator and provides postal and parcel services throughout the country. Its network handles domestic and international mail for individuals, online shoppers, businesses and public institutions, making it an important carrier for deliveries both within Bulgaria and between Bulgaria and destinations abroad.
The company's postal services cover letters, registered items, small packages, printed matter and postal parcels. Standard postal parcels are accepted for domestic and international delivery, while additional options such as registered service and insured value are available for eligible shipments. Bulgaria Post also operates financial and administrative services, but for online shoppers its parcel delivery and package tracking services are among the most relevant.
For faster deliveries, Bulgaria Post provides domestic courier services under the BULPOST name and international express courier services through EMS. It also participates in the INTERCONNECT network, an international e-commerce delivery service designed for end-to-end parcel delivery. INTERCONNECT shipments can be sent from Bulgaria to 30 European destinations and include full Tracking, delivery against the recipient's signature and insurance of up to EUR 450 in the service price. Most INTERCONNECT parcels can weigh up to 30 kg, although the limit for Sweden is 20 kg.
Bulgaria Post also handles ordinary international registered mail, small packages and parcels to a much wider range of countries outside the INTERCONNECT network. For customers waiting for an online order, the most useful information is usually the shipment's tracking number. Once the item has been registered in the postal network, Tracking can show its progress from acceptance and processing through international transport, customs when required, arrival in the destination network and final delivery.
How to track Bulgaria Post packages
The easiest way to Track a Bulgaria Post package is through 4tracking.net. Enter the tracking number in the tracking field and start the search. 4tracking is a universal package tracking service, so it is particularly useful for international shipments that may pass from Bulgaria Post to another postal operator in the destination country. Instead of checking several carrier websites separately, you can follow available Tracking events from origin toward final delivery in one place.
You can also Track a shipment through the official Bulgaria Post website at bgpost.bg. The company provides its own item tracking tools, including dedicated Tracking for INTERCONNECT shipments. Enter the number exactly as it appears on the receipt, shipping label, waybill or order information supplied by the sender.
Tracking information is created when postal facilities and delivery partners scan the shipment. A package may therefore travel for some time before a new event appears. Bulgaria Post has also advised customers in the past that technical processing can occasionally cause international Tracking events to appear with a delay, so a temporarily unchanged status does not automatically mean that the package has stopped moving.
Bulgaria Post tracking number formats
Bulgaria Post tracking numbers depend on the type of shipment. Many registered international postal items, parcels and EMS shipments use the standard international postal format consisting of 13 characters: two letters, followed by nine digits, followed by a two-letter country code. Bulgaria Post specifically identifies international local Tracking numbers beginning with C, R or E as types that may be traceable through its system.
Common examples of the format include RR123456789BG for a registered postal item, CP123456789BG for an international parcel and EE123456789BG for an EMS shipment sent from Bulgaria. These are examples of the number structure rather than active shipment numbers. The final two letters normally identify the postal administration that issued the number, so a package entering Bulgaria from another country may end with a country code other than BG.
INTERCONNECT shipments use the shipment identifier printed on the INTERCONNECT waybill. Because different services can use different identifiers, do not add spaces, remove letters or try to convert the number into another format. If an online shop supplied more than one number, such as an original merchant number and a local postal tracking number, try the local number assigned to the postal shipment when checking Bulgaria Post package tracking.
How long does Bulgaria Post delivery take?
Delivery time depends on whether the shipment is a standard domestic parcel, BULPOST courier shipment, INTERCONNECT parcel, EMS item or ordinary international postal shipment. Weekends, public holidays, the destination address, transportation schedules, customs procedures and temporary disruptions in another country's postal network can all affect the final delivery date.
Domestic Bulgaria Post parcel delivery time
For standard domestic postal parcels, Bulgaria Post's published terms provide a delivery time of up to 3 working days from the day the parcel is submitted at the post office. Its quality targets specify D+2 for at least 80% of domestic parcels and D+3 for at least 95%, where D represents the day of posting.
BULPOST domestic courier shipments are faster. For settlements within the courier network, the standard courier deadline is generally the working day following acceptance. Bulgaria Post also provides additional courier options for eligible shipments, including delivery by a specified date or time and a two-hour service when the shipment is sent and received within the same settlement.
INTERCONNECT and international delivery time
For INTERCONNECT parcels sent from Bulgaria to its 30 European destination markets, Bulgaria Post has published a typical delivery period of about 5 to 7 days depending on the receiving country. The service covers destinations such as Germany, Greece, Romania, Austria, Italy, France, Spain, the Netherlands and other European markets in the INTERCONNECT network.
Ordinary international postal parcels do not have one universal delivery time because the journey depends on the destination postal operator and available international transport. EMS delivery times also vary by country. Shipments travelling outside the EU, or shipments requiring customs processing, can take longer than comparable deliveries moving between EU countries.
Bulgaria Post delivery time examples
A standard parcel sent from Sofia to another Bulgarian city may normally be expected within up to 3 working days. A BULPOST courier shipment accepted on a working day for a destination covered by the domestic courier network may normally arrive on the following working day.
An INTERCONNECT package sent from Bulgaria to Germany, Romania, Italy or another supported European destination should generally be considered within the published 5-to-7-day international service range, although the exact transit time depends on the destination. A shipment going to a country where customs clearance is required may need additional time before it is released to the local delivery network.
What do Bulgaria Post Tracking statuses mean?
The exact wording can vary according to the service and the postal operator producing the scan, but Tracking normally progresses through several stages. The first events confirm that the shipment has been accepted or processed. International items may then show dispatch from Bulgaria, arrival in the destination country, customs or import processing where applicable, transfer to a local delivery facility, an attempted delivery and finally successful delivery.
If your package is handed to another national postal operator abroad, new scans may be generated by that operator rather than Bulgaria Post itself. This is one reason using a multi-carrier service such as 4tracking can be useful for cross-border package tracking.
How to contact Bulgaria Post about a shipment
If your shipment is delayed, damaged, missing or showing an unusual Tracking status, first keep the tracking number, posting receipt and any order or payment information connected with the package. If you are the recipient of an online purchase, contacting the seller or sender first is also recommended because the sender normally holds the original posting documents and may need to open an inquiry with the postal operator.
For general Bulgaria Post customer service, you can call *7678 or +359 2 962 50 50 on working days from 08:00 to 17:30. Bulgaria Post also publishes info@bgpost.bg as a company contact email. For EMS/BULPOST courier services, the customer numbers are *6666 and 0700 19 666, with service on working days from 07:00 to 19:00.
For a formal postal complaint, Bulgaria Post allows complaints to be submitted at the post office where the item was accepted or delivered, at another post office, or electronically. Include the tracking number and as much shipment information as possible, together with a copy of the posting receipt or other relevant documents when available. Under the company's postal terms, complaints should normally be filed no later than six months after the shipment was accepted. Bulgaria Post states that the result should generally be communicated within one month for domestic postal items and within three months for international items.
Frequently asked questions about Bulgaria Post package tracking issues
Why is my Bulgaria Post tracking number not working?
First check that the number was entered exactly as provided, including all letters and digits. A newly posted package may also take some time to appear in the Tracking system. For an international order, the merchant may initially provide its own logistics number and later issue a local postal tracking number. If you have both, try the postal number beginning with the appropriate registered, parcel or EMS prefix.
Why has my Bulgaria Post package not updated for several days?
International packages are not scanned continuously. A shipment can be travelling between postal facilities or countries while the last visible Tracking event remains unchanged. Customs processing, flight schedules, weekends, public holidays and delayed transfer of Tracking data between postal operators can also create gaps between scans.
My package has arrived in Bulgaria but there is no delivery update. What should I do?
Allow time for the shipment to be processed by the incoming international mail facility. If the item contains goods arriving from outside the applicable customs area, customs processing or additional documentation may be required before Bulgaria Post can continue delivery. If the status remains unchanged for an unusually long period, contact the sender and Bulgaria Post with the tracking number.
Can I Track every Bulgaria Post shipment?
No. Detailed package tracking is mainly available for services that include a registered or trackable identifier, such as registered international items, postal parcels, EMS and INTERCONNECT shipments. Ordinary unregistered postal items may not provide end-to-end Tracking events.
Why does my Tracking show customs processing?
International packages containing goods may be subject to customs formalities depending on their origin, destination, value and contents. Tracking can remain at a customs-related stage while information is checked or while documents, taxes or fees are being processed. Customs time is separate from the carrier's normal transportation time and can extend the final delivery date.
What should I do if Bulgaria Post says delivered but I did not receive the package?
Check whether another household member or authorized person accepted the package and confirm that the delivery address is correct. For a shipment delivered through a partner postal operator abroad, contact that operator as well. If you still cannot locate the package, contact the seller or sender and Bulgaria Post promptly and provide the tracking number and delivery details.
What should I do if my Bulgaria Post package is significantly delayed?
Track the shipment first to identify the last recorded location. For an online purchase, contact the seller or sender and ask them to verify the shipment details and, when appropriate, start an inquiry. You can also contact Bulgaria Post customer service. For a formal claim involving a registered item or parcel, do not wait indefinitely because Bulgaria Post's published complaint period is generally limited to six months from acceptance.
Why is my international package being returned to the sender?
A shipment may be returned because the address is incomplete or incorrect, the recipient could not be reached, the item was not collected within the permitted storage period, customs requirements were not completed, delivery was refused or the contents did not meet postal or import requirements. Track the return movement and contact the sender to decide whether the parcel should be sent again with corrected information.
Monthly Delivery Performance for Bulgaria Post – August 2026
Our comprehensive monthly delivery report for Bulgaria Post in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 BGRBulgaria |  UnknownUnknown |
|
| BGR Bulgaria |  DEUGermany |
|
| BGR Bulgaria |  FRAFrance |
|
| BGR Bulgaria |  POLPoland |
|
| BGR Bulgaria |  GBRUnited Kingdom |
|
| BGR Bulgaria |  ESPSpain |
|
 NLDNetherlands | BGR Bulgaria |
|
| BGR Bulgaria | NLD Netherlands |
|
| BGR Bulgaria |  ITAItaly |
|
| BGR Bulgaria |  GRCGreece |
|
| BGR Bulgaria |  AUTAustria |
|
| BGR Bulgaria |  SRBSerbia |
|
| FRA France | BGR Bulgaria |
|
| BGR Bulgaria |  UKRUkraine |
|
| GBR United Kingdom | BGR Bulgaria |
|