InPost is a European parcel-delivery and e-commerce logistics company best known for its automated Paczkomat® parcel lockers. Founded in Poland, the company developed a delivery model that allows customers to send and collect packages through self-service lockers instead of waiting for a courier at home. InPost also provides courier delivery, parcel points and logistics services for online retailers.
The InPost Group operates in nine confirmed European markets: Poland, the United Kingdom, France, Italy, Spain, Portugal, Belgium, Luxembourg and the Netherlands. Its network combines automated parcel machines with PUDO, or Pick-Up and Drop-Off, points and door-to-door services. In France, Belgium, Luxembourg and the Netherlands, important parts of the Group's delivery network operate under the Mondial Relay brand.
In Poland, customers can use Paczkomat parcel lockers, PaczkoPunkt collection points and courier services for domestic shipments. InPost also provides fulfillment services for e-commerce businesses. For international shipping, InPost International connects Poland with several European markets, allowing eligible parcels to move between lockers and collection points in countries including France, Belgium, the Netherlands, Luxembourg, Spain, Portugal and Italy.
For recipients, package tracking makes it possible to follow the parcel from dispatch through sorting and transportation to a locker, collection point or final delivery. You can Track an InPost package through 4Tracking by entering the tracking number supplied by the merchant, sender or InPost. Because 4Tracking supports many carriers, it can also be useful when an international InPost shipment is handled under another InPost Group brand or delivery partner during part of its journey.
How InPost shipment tracking works
InPost provides Tracking through its website and the InPost Mobile application. Shipment statuses can reflect stages such as creation by the sender, collection by a courier, arrival at a sorting facility, movement through a logistics centre and placement in a Paczkomat parcel locker or another collection point.
To use 4Tracking, enter the complete InPost tracking number into the tracking field and start the search. The system can attempt to identify InPost automatically. If it does not select the expected carrier, choose InPost manually and repeat the package tracking request.
Recipients can also follow shipments in InPost Mobile. InPost allows a parcel to be added manually to the application's tracking list by entering its shipment number. The app can then provide status notifications and, for eligible parcels, functions such as remote locker opening, pickup-time management and other delivery options.
International shipments can continue to generate updates as they move into the destination country. InPost states that recipients are informed when an international parcel reaches the destination country and when it reaches the recipient. In France, Belgium, Luxembourg and the Netherlands, parcels in the documented InPost International service are delivered through Mondial Relay, and the recipient receives the relevant pickup information from Mondial Relay.
InPost tracking number formats
InPost's official tracking and support systems use a 24-digit shipment number for package tracking. Its contact forms for both courier and Paczkomat shipments specifically request a 24-digit tracking number, and the InPost Mobile application also allows users to add a shipment by entering or pasting its 24-digit number.
The standard format documented for these InPost shipments is therefore a sequence of 24 numerical digits. No fabricated example is provided here because an official example number is not needed to identify the format reliably. Copy all 24 digits exactly as they appear in the merchant's shipping confirmation, InPost notification or shipment details.
Do not confuse the tracking number with a pickup code, QR code, order number or another reference associated with an online purchase. For example, an InPost Paczkomat pickup notification can include a six-digit collection code, but that code is used to open the locker and is not the 24-digit number used for shipment Tracking.
InPost delivery times
Delivery time depends on the service, origin and destination. For domestic shipments in Poland, current InPost guidance describes a typical delivery period of around 1–2 working days. InPost also states that a parcel sent through a Paczkomat device by around 13:00 will usually reach the recipient on the next working day.
These are service expectations rather than a guarantee for every package. The time a merchant takes to prepare an order occurs before InPost transport begins, and operational circumstances can also affect the actual arrival date. For this reason, use the latest package tracking events together with the delivery estimate supplied for your particular order.
For InPost International shipments from Poland to its documented European destinations, the expected delivery period is generally 3–5 working days, counted from the next working day after posting. InPost's business guidance provides more specific examples: approximately 3 days for Belgium, the Netherlands, France and Luxembourg, around 4 days for Spain, and around 5 days for Portugal and Italy.
A separate current example applies to parcels sent from Italy to Poland. InPost states that estimated delivery from Italy is approximately 5 working days, with a maximum delivery period of 11 working days under the documented service conditions. The period begins on the next working day after dispatch, and public holidays affecting the sending, transit or destination country are excluded from the calculation.
When a package reaches a standard Paczkomat locker, collection time is separate from transportation time. InPost currently gives recipients 48 hours from the arrival notification to collect a parcel from a standard locker. If you receive a pickup notification, check its deadline rather than treating the 48-hour collection period as additional transit time.
Why InPost tracking may not update immediately
Tracking changes when new operational events are recorded, so a package can be moving between facilities without receiving a new public status at every moment. If your parcel was recently ordered, the merchant may also have created shipment information before physically handing the package to InPost.
If the tracking number returns no result, first confirm that all 24 digits were entered correctly and that you are using the carrier's shipment number rather than the retailer's order number or a locker collection code. Checking again after InPost physically receives and processes the parcel may show additional information.
For an international parcel, there may also be a period between departure from one logistics stage and the next update in the destination country. InPost advises that international shipments can be followed through its app or website and that recipients are notified when the parcel reaches the destination country.
How to contact InPost about shipment issues
InPost provides customer support through telephone, online chat and a contact form. For support handled through InPost Poland, the official telephone numbers are +48 722 444 000 and +48 746 600 000. The general helpline is currently available Monday through Friday from 07:00 to 22:00, Saturday from 08:00 to 20:00, Sunday from 08:00 to 18:00 and public holidays from 08:00 to 16:00.
The virtual assistant on the InPost website is available 24 hours a day, seven days a week. Customers can also select an appropriate issue through the official contact form. For international-shipment questions handled through InPost Poland, the official InPost International support information lists pomoc@inpost.pl together with the same two telephone numbers.
If a Paczkomat device is unavailable or malfunctioning while your parcel is waiting inside, report the problem through InPost support, the contact form or its chatbot. InPost states that it can investigate the issue and, when necessary, extend the collection period beyond the standard 48 hours.
For a damaged, missing or seriously delayed shipment, keep the 24-digit tracking number and latest Tracking status available when contacting support. If the package came from an online retailer, contacting the merchant can also be useful because the sender has the shipping contract and may need to submit a complaint or investigation concerning the parcel.
Frequently asked questions about InPost package tracking issues
How do I Track an InPost package?
Enter the 24-digit InPost tracking number into 4Tracking and start the search. If InPost is not detected automatically, select the carrier manually and repeat the package tracking request.
What does an InPost tracking number look like?
InPost's official tracking and support systems use a 24-digit numerical shipment number. Copy the complete sequence exactly as it appears in your InPost notification, shipping confirmation or order-delivery information.
Is the InPost pickup code the same as the tracking number?
No. A standard InPost tracking number contains 24 digits, while a Paczkomat pickup notification can contain a six-digit collection code used to retrieve the parcel. The collection code should not be entered as the shipment tracking number.
Why is my InPost tracking number not working?
Check that you entered all 24 digits correctly and make sure you did not use the merchant's order number or a pickup code. If the shipment was created recently, the sender may not yet have handed it to InPost or its first operational event may not yet have been recorded.
How long does InPost delivery take in Poland?
InPost guidance commonly presents approximately 1–2 working days as the expected domestic delivery period. It also states that a parcel sent through a Paczkomat device by around 13:00 will usually reach the recipient on the next working day. Actual timing can still vary according to the shipment and circumstances.
How long does InPost International delivery take?
The documented InPost International service from Poland generally has an expected delivery period of 3–5 working days from the next working day after posting. Official examples include about 3 days to Belgium, the Netherlands, France and Luxembourg, 4 days to Spain, and 5 days to Portugal and Italy.
Who delivers InPost packages in France, Belgium, Luxembourg and the Netherlands?
For the documented InPost International service, InPost states that delivery in France, Belgium, Luxembourg and the Netherlands is handled by Mondial Relay, which is part of the InPost Group. Recipients in those countries receive their pickup information from Mondial Relay.
How long do I have to collect an InPost package from a Paczkomat?
InPost states that a parcel placed in a standard Paczkomat locker is normally available for collection for 48 hours from the notification. Check the exact deadline in your message or InPost Mobile app because shipment-specific information should take priority.
What should I do if my InPost package has stopped updating?
Review the latest tracking event and compare it with the expected delivery period. If the package has exceeded that period without a useful update, contact InPost using its chat, contact form or helpline and provide the complete 24-digit shipment number. You can also ask the sender to investigate through its shipping account.
How do I contact InPost about a missing package?
For InPost Poland support, call +48 722 444 000 or +48 746 600 000, use the official contact form or speak with the 24/7 virtual assistant. For InPost International enquiries handled through Poland, pomoc@inpost.pl is also listed as an official contact. If the shipment was ordered from a retailer, contact the seller as well when a formal shipment investigation or claim may be required.
Monthly Delivery Performance for InPost – August 2026
Our comprehensive monthly delivery report for InPost in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
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 POLPoland |  UnknownUnknown |
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| Unknown Unknown | Unknown Unknown |
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