Speedy AD, founded in 1998, has solidified its standing as one of the largest companies in the Bulgarian courier services market, commanding a market share of over 33%. This leading parcel delivery company has an impressive record of providing speedy, secure, and reliable services to more than 1 million clients, handling over 37.5 million shipments annually.
Synonymous with high-quality service, reliability, and quick delivery, Speedy's aim is to offer tailored courier and logistics solutions that address the unique needs of its customers. The company's success is largely attributed to its innovative approach, substantial investments in technology, and an extensive network covering the entirety of Bulgaria and extending globally.
Speedy's corporate structure boasts more than 3,000 employees and partners, complemented by over 1,700 delivery vehicles. Their robust logistics network consists of nearly 600 offices and automatic postal stations that span 100% of Bulgaria's territory. This widespread presence enhances customers' access to their diverse array of services, which include domestic and international courier deliveries, parcel delivery, logistics, and warehousing services.
Headquartered in Sofia, the capital city of Bulgaria, Speedy has grown significantly since its inception. Its growth is manifested in its listing on the Bulgarian Stock Exchange in 2012, becoming the first public-status company in the industry. In 2021, French company Geopost further boosted Speedy's profile by becoming its majority owner.
As a part of DPD, one of the world's leading parcel delivery networks, Speedy goes beyond Bulgarian borders to deliver shipments globally, with the international market accounting for 17% of the company's revenue. The company maintains one of the most developed IT infrastructures in the Bulgarian courier business, a testament to their commitment to innovation and quality.
Speedy holds the distinction of being the first Bulgarian courier company to implement a certified quality management system. To this day, it successfully passes the annual ISO 9001:2015 recertification audit, further demonstrating its commitment to maintaining high service standards. As the company looks to the future, it continues to invest in quality improvement, product development, and innovative services to meet the evolving needs of the market and its customers.
What services does Speedy offer?
Speedy's service portfolio caters to a broad range of customer needs. These services include standard and express parcel delivery, pallet transport, courier services, and specialized logistics solutions for e-commerce businesses. They also offer additional services such as packaging, insurance, and cash on delivery.
To ensure a seamless customer experience, Speedy provides tools for online shipment booking and tracking, SMS notifications, and a mobile app designed to make managing shipments easier.
How does Speedy shipment tracking work?
Tracking a Speedy shipment is a straightforward process. Customers can utilize the tracking tool available on Speedy's website, where they need to input the tracking number associated with their shipment. This unique number allows customers to monitor the real-time status of their shipments, including current location, transit history, and the estimated delivery date.
How do I track Speedy shipments?
To track a Speedy shipments, enter the tracking number in the field above, click the "Carrier" button, and select "Speedy" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
What does a Speedy tracking number look like?
Speedy tracking numbers generally consist of 9-12 digits (e.g. 123456789012, 987654321098). The tracking number is assigned when a shipment is booked and can be found on the shipment receipt or the confirmation email. It's essential to keep this number as it's required for tracking the shipment.
How long does it take for Speedy to deliver your shipments?
The delivery times with Speedy can vary depending on the service chosen and the origin and destination of the shipment. Domestic deliveries within Bulgaria generally take 1-2 days. International deliveries can take 3-7 working days or more, depending on the destination. Please note these are estimates and actual delivery times may vary.
How to Contact Speedy in Case of Issues?
In the event of any concerns or questions concerning your shipment, Speedy offers several ways for customers to get in touch with their customer support. It's advised to keep your tracking number at hand when contacting Speedy's support team as this will streamline the process.
For general queries, pick-up requests, and additional information, you can reach out to Speedy via the following phone numbers:
- 07001 7001 for fixed networks subscribers
- 1 7001 7001 for mobile network subscribers
- *7001 is a short number for mobile network subscribers
If your questions or concerns are about international parcels, you can contact Speedy at:
- 0 7001 8001 for fixed networks subscribers
- Alternatively, you can send an email to [email protected]
For business offers and expressions of interest in entering a long-term service agreement, you can submit an Offer request.
In case of any recommendations or complaints, Speedy encourages customers to send an email to [email protected].
To report or inquire about security-related matters, you can send an email to [email protected].
If you wish to provide feedback or have other concerns, you can email Speedy at [email protected].
Finally, Speedy's head office is located at Sofia, Abagar str. 22, Sofia City Logistic Park, Administrative building Speedy, 5th floor. You can reach them via email at [email protected].
Frequently Asked Questions About Speedy
What should I do if my Speedy shipment is delayed or hasn't arrived yet?
Speedy takes great pride in its delivery speed. However, if your shipment is delayed or hasn't arrived, you should contact Speedy's customer service via one of their provided contact methods. Please have your tracking number ready to expedite the process.
What should I do if my Speedy shipment is damaged or missing items?
If you receive a shipment that is damaged or missing items, contact Speedy's customer service immediately. They will guide you through the process of filing a claim and can assist in resolving the issue.
Can I change the delivery address of my shipment?
Typically, changing the delivery address once the shipment is in transit can be challenging. However, it's best to contact Speedy directly to find out if this is possible. Please provide your tracking number when contacting them.
What should I do if my Speedy tracking information is not updating?
If your tracking information isn't updating, it may be due to a delay in the system updates or the shipment not being scanned at the latest location. Contact Speedy's customer service for further assistance.
How can I escalate my issue if it's not resolved satisfactorily?
If your issue hasn't been resolved satisfactorily, you may escalate it by contacting Speedy's head office or sending an email to [email protected]. Be sure to provide as much detail as possible about your issue.
What if I missed a delivery attempt by Speedy?
If you miss a delivery attempt, Speedy will typically leave a notice with instructions for the next steps. You may be able to schedule a redelivery, or you might need to pick up the shipment from a specific location. For more details, contact Speedy's customer service.