Vietnam Post, officially Vietnam Post Corporation and commonly known as VNPost, is Vietnam's designated postal operator. It manages the country's public postal network and provides postal, parcel and courier services for individuals, online sellers, businesses and public-sector customers throughout Vietnam.
For package senders, Vietnam Post offers domestic standard delivery, express EMS services, e-commerce delivery and international postal services. Its domestic Standard Delivery service handles documents, parcels and merchandise across Vietnam, while EMS provides faster transportation for letters, documents and goods. Vietnam Post also offers specialized delivery products for e-commerce and other business requirements.
Internationally, Vietnam Post handles letters, parcels and express shipments through postal agreements and the Universal Postal Union network. International EMS connects Vietnam with more than 100 countries and territories, while other international postal products include air parcels and surface or combined surface transport services. Available products, weight limits and delivery targets depend on the destination.
Vietnam Post's activities extend beyond package delivery to postal finance, money transfers, payments, press distribution, retail and public administrative services. For shipment customers, the most useful tools are its online postal Tracking service, My Vietnampost Plus application, post-office finder and international shipping portal, which can be used to follow eligible packages and obtain service information.
How Vietnam Post shipment tracking works
To Track a Vietnam Post package with 4Tracking, enter the complete tracking number in the tracking field and start the search. 4Tracking can recognize many postal numbers automatically; if Vietnam Post is not selected correctly, choose the carrier manually. The package tracking results can then display the shipment events available for that item.
Vietnam Post also provides official Tracking through its website and My Vietnampost Plus. The official support guidance states that customers can search orders in the application using a waybill number and open the shipment details to review transportation information. Vietnam Post also maintains a dedicated international postal portal for international shipment information.
A Tracking history can include acceptance at a post office or collection point, processing at sorting facilities, dispatch to another postal center, international departure, customs-related processing, arrival in the destination postal network and final delivery. The exact number of scans depends on the service and, for international packages, on information exchanged with the destination postal operator.
If a shipping label has only recently been created or the parcel was just handed over, the first useful tracking event may not appear immediately. Check the number carefully and try again after the item has entered Vietnam Post's processing network. International packages can also remain without a new visible event while they are moving between countries or undergoing customs procedures.
Vietnam Post tracking number formats
International postal shipments handled through the Universal Postal Union network commonly use the S10 identifier standard. An S10 number contains 13 characters: two letters representing the service indicator, eight serial-number digits, one check digit and two letters representing the country code of the postal administration that issued the identifier.
Vietnam's official ISO country code is VN, and Vietnam Post is the country's designated postal operator. An international S10 identifier issued by Vietnam Post can therefore end in VN. The overall structure is two letters, nine digits and VN, although the first two letters vary according to the postal product.
Under the UPU standard, registered letter-post identifiers use service indicators in the RA–RZ range, parcel-post identifiers use CA–CZ, insured letter-post uses VA–VZ and EMS identifiers use EA–EZ. This means two Vietnam Post shipments can have different prefixes even though both use the same 13-character international postal structure.
Domestic Vietnam Post shipments can use other waybill identifiers. The current public Vietnam Post guidance does not define one universal domestic tracking-number length or prefix that applies to every standard, e-commerce and EMS product. Always use the complete code shown on the receipt, label, seller's shipment notice or My Vietnampost Plus order details rather than changing it to match an international format.
Vietnam Post delivery times
Vietnam Post delivery times vary substantially by service, origin and destination. Domestic standard delivery, domestic EMS, international EMS, air parcels and surface parcels follow different transportation networks, so a single delivery estimate should not be applied to every shipment.
International EMS from Hanoi and Ho Chi Minh City
Vietnam Post publishes regional delivery targets for international EMS sent from Hanoi or Ho Chi Minh City to capital cities and major cities abroad. The current official timetable lists approximately 2–5 days for Asia, 3–5 days for the Middle East, 4–8 days for Oceania, 3–8 days for Central, Eastern and Western Europe, 6–10 days for Northern and Southern Europe and 6–12 days for North America.
For example, an eligible EMS shipment sent from Hanoi or Ho Chi Minh City to a major city in Asia falls under the published 2–5 day target, while an eligible EMS package going to a major North American city falls under the 6–12 day target. These are service standards for the specified routes rather than guaranteed delivery dates for every address.
EMS shipments sent from other Vietnamese cities
For EMS accepted in central areas of other Vietnamese provinces and cities, Vietnam Post adds approximately 1–2 days to the Hanoi and Ho Chi Minh City international targets. Delivery to an address outside the destination country's capital or major cities can require another 1–2 days.
Vietnam Post states that its published international EMS times do not include time held for export or import customs procedures, weekends, public holidays or delays caused by force-majeure events. Customs processing can therefore make the actual elapsed time longer than the listed transportation target.
International air parcels
Vietnam Post publishes destination-specific min-to-max delivery targets for international air parcels. Examples in the current official table include approximately 6.5–17.5 days to Australia, 7.5–11.5 days to Austria, 6.5–15.5 days to Laos and 8.5–12.5 days to Latvia. The applicable range depends on the destination country rather than one worldwide air-parcel estimate.
International surface parcels
Surface parcel services are generally slower because they use different transportation methods. Vietnam Post's official international surface-parcel table gives examples such as approximately 13.8–20.3 days to China, 16.8–25.3 days to Japan and 49.3–56.8 days to Spain. These examples show why the exact service used by the sender matters when estimating arrival.
Domestic Vietnam Post packages
Vietnam Post provides several domestic services, including Standard Delivery and multiple EMS products, but the current general service pages reviewed do not provide one universal delivery-time table that applies to every domestic parcel. The estimate can depend on whether the shipment is intra-province, regional or traveling between distant parts of Vietnam, as well as the product selected. Use the estimate supplied when the shipment is created together with the latest Tracking events.
What to do if your Vietnam Post package has a tracking or delivery issue
If Tracking does not recognize the shipment, first compare the entered number with the receipt, shipping label or sender's notification. For orders created in My Vietnampost Plus, Vietnam Post allows customers to search their order list by waybill number and review transportation details from the individual order page.
If a shipment has stopped updating, consider the service and route before reporting it as missing. An international parcel can spend additional time in customs, and a destination postal operator may not provide every event immediately to Vietnam Post's system. If the shipment has clearly exceeded its expected timeframe, contact Vietnam Post with the complete tracking number and the latest visible status.
Vietnam Post's official customer-support hotline is 1900 54 54 81 and its customer-service email address is cskh@vnpost.vn. The current support page lists customer-service operating hours of 07:00 to 21:00. Customers can also create an online support or complaint request through the official website and use its live-chat options.
For in-person assistance, Vietnam Post operates post offices throughout Vietnam and provides an official post-office finder. Its headquarters is listed at No. 05 Pham Hung Street, Cau Giay Ward, Hanoi, Vietnam. If you already have a waybill number, My Vietnampost Plus can also display transportation information associated with the relevant post office.
When reporting a delayed, missing or damaged package, have the tracking number, posting date, sender and recipient information and shipping receipt available. For damage or loss, keep the original packaging and any photographs that can document the package's condition because they may be useful during a complaint investigation.
Frequently asked questions about Vietnam Post package tracking issues
How do I Track a Vietnam Post package?
Enter the complete shipment number on 4Tracking and start the search. If Vietnam Post is not identified automatically, select it manually. You can also use Vietnam Post's official postal Tracking service or My Vietnampost Plus.
What does an international Vietnam Post tracking number look like?
International postal items can use the UPU S10 structure of two letters, nine digits and two final letters. An S10 identifier issued by Vietnam Post can end in VN, while the first two letters depend on the postal product.
What prefixes can Vietnam Post international tracking numbers use?
Under the UPU S10 standard, registered letter-post can use RA–RZ, parcel post CA–CZ, insured letter-post VA–VZ and EMS EA–EZ. The exact prefix assigned depends on the service, so not every Vietnam Post package begins with the same letters.
Does every Vietnam Post tracking number end in VN?
No. VN can appear at the end of an international S10 identifier issued by Vietnam Post, but domestic waybills can use other formats. An incoming international package normally retains the identifier issued by its origin postal operator and can therefore end with another country's code.
Why is my Vietnam Post tracking number not working?
The number may have been entered incorrectly, the package may not yet have received its first processing scan, or the service may use a different domestic identifier. Verify the complete code with the receipt or sender and try the official Vietnam Post Tracking service as well.
Why has my Vietnam Post package tracking stopped updating?
The parcel may be moving between facilities, traveling internationally, waiting for customs clearance or awaiting the next scan from another postal operator. International shipment histories can therefore contain longer gaps than domestic package tracking.
How long does Vietnam Post international EMS take?
For EMS sent from Hanoi or Ho Chi Minh City to capital or major destination cities, Vietnam Post publishes regional targets ranging from about 2–5 days for Asia to 6–12 days for North America. Other regions have their own ranges, and additional time applies for some origins and destinations.
Does customs time count in Vietnam Post's international EMS estimates?
No. Vietnam Post states that the published EMS transit standards exclude time required for export and import customs procedures. Weekends, public holidays and force-majeure situations are also excluded from those service targets.
How long does a Vietnam Post international air parcel take?
The time varies by country. Current official examples include approximately 6.5–17.5 days to Australia, 7.5–11.5 days to Austria and 6.5–15.5 days to Laos. Check the destination-specific service information for the shipment you are sending.
Are Vietnam Post surface parcels slower than air parcels?
They can be considerably slower. Vietnam Post's published surface-parcel examples include approximately 13.8–20.3 days to China, 16.8–25.3 days to Japan and 49.3–56.8 days to Spain, illustrating the effect of the transportation method and destination.
How can I contact Vietnam Post about a delayed package?
Call the customer-support hotline at 1900 54 54 81 or email cskh@vnpost.vn. Vietnam Post also provides an online support and complaint form, live chat and assistance through its network of post offices. Have the tracking number ready when requesting help.
Monthly Delivery Performance for VNPost (Vietnam Post) – August 2025
Our comprehensive monthly delivery report for VNPost (Vietnam Post) in August 2025 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 VNMVietnam | VNM Vietnam |
|
| VNM Vietnam |  JPNJapan |
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| VNM Vietnam |  USAUnited States |
|
| VNM Vietnam |  TWNTaiwan |
|
| VNM Vietnam |  AUSAustralia |
|
| VNM Vietnam |  CANCanada |
|
| VNM Vietnam |  ITAItaly |
|
| VNM Vietnam |  THAThailand |
|
| VNM Vietnam |  IDNIndonesia |
|