SameDay has been a recognized entity in the Romanian courier market for over 15 years, offering both standardized and specific courier services tailored to the needs of its clients. Driven by the principle “today for tomorrow”, the company continuously strives to shrink delivery times, ensuring that 99 out of 100 shipments are delivered on time, a feat they aimed to achieve in the period 2019-2020. This ethos, reflecting a commitment to punctuality and reliability, has placed SameDay in the upper echelons of the Romanian courier market.
Services Offered by SameDay
SameDay provides a variety of courier services, ensuring that 90% of shipments are delivered as promised. Their delivery services are primarily categorized into Same Day and Next Day Services. They have revolutionized the Last Mile delivery experience through “easybox,” a self-service feature that resolves common e-commerce delivery hurdles. With access to an extensive network of over 13,700 locations without any additional kilometer charge, real-time notifications, and multiple delivery attempts included in the standard rate, SameDay ensures a smooth delivery process. For e-commerce businesses, they provide specialized logistic solutions under "YourWay" services, ensuring a tailored approach to meet diverse business needs.
Tracking Shipments with SameDay
Tracking a shipment is simplified with SameDay’s modern web application. A tracking number is provided once a shipment is dispatched, which can be entered on their website for real-time notifications and statuses, giving the sender and recipient a clear view of the shipment’s journey and expected delivery time.
How to Track SameDay shipments?
To track SameDay shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Sameday (Romania)". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
How Does the SameDay Tracking Number Look Like?
The tracking numbers for SameDay typically follow formats such as 1ONBLN0123456
Delivery Timings and Contacting Support
SameDay offers its service in Bucharest and surrounding areas with six time intervals ranging from 9:00 to 21:00, facilitating flexibility and convenience for both senders and recipients. In case of any delivery issues or queries, their dedicated support team can be reached via phone at +40 21 637 0660 or email at [email protected] from Monday to Saturday between 08-20:00 and on Sundays between 09-18:00.
Investment and Growth
Over recent years, SameDay has invested over 100 million euros to enhance their service portfolio and coverage, displaying a forward-thinking approach by investing heavily in technology. This investment aims at building a flexible business model to swiftly adapt to market conditions and respond to customer needs. Their ambition is to surpass Western European standards in terms of services, striving for continuous improvement and the highest percentage of “on-time” delivery in the market.
SameDay operates from its headquarters located at Street Gara Herastrau, nr. 6, Globalworth Square Building, Floor 7, Sector 2, Bucharest, showcasing its robust presence in the courier market of Romania. With an array of services and a strong customer-centric approach, SameDay stands as a significant player in revolutionizing the courier service experience in Romania.
Frequently Asked Questions Regarding Shipment-Related Issues with SameDay in Romania
What if I miss my delivery?
SameDay includes multiple delivery attempts in the standard rate to ensure you receive your package. If you miss a delivery, the courier will attempt to deliver your package again within a specified time frame.
What are the operating hours for SameDay?
SameDay operates from Monday to Saturday between 08:00 to 20:00, and on Sundays between 09:00 to 18:00. For Same Day service, the delivery is available in six time intervals ranging from 09:00 to 21:00.
How do I contact SameDay for any shipment issues?
You can reach SameDay’s dedicated support team via phone at +40 21 637 0660 or email at [email protected] for any shipment-related queries or issues.
How does the easybox service work?
easybox service is a self-service feature that enhances the Last Mile delivery experience. You can use easybox lockers located across Romania for sending or receiving packages, eliminating the need to wait in line, ensuring a simplified and fast delivery experience.
What should I do if my shipment is delayed?
If your shipment is delayed, you can contact the dedicated support team at SameDay with your tracking number to get the latest update on your shipment's status.
Are there additional charges for re-delivery?
No, multiple delivery attempts are included in the standard rate. However, it's advisable to check with SameDay for any particular circumstances that might incur additional charges.
What is the coverage area for SameDay services?
SameDay offers its services primarily in Bucharest and surrounding areas. They also have an extensive network covering over 13,700 locations across Romania.
How do the Cash on Delivery and YourWay services work?
The Cash on Delivery service guarantees swift collection of the shipping value and money transfer to the collection account. On the other hand, YourWay services are tailored logistic solutions designed to cater to the specific needs of your e-commerce business.
Can I change the delivery address after the shipment has been dispatched?
It's advisable to contact SameDay’s support team immediately if you need to change the delivery address after dispatch. They will guide you on the feasibility and any steps necessary to ensure the correct delivery of your shipment.