Raben Group is a prominent logistics and transportation company with a rich history dating back to its founding in 1931 in the Netherlands. Over the decades, Raben Group has expanded its operations across Europe, establishing itself as a key player in the logistics industry. With a commitment to reliability, efficiency, and innovative logistics solutions, Raben Group has successfully catered to the diverse needs of its clients across various sectors.
Headquarters and Expansion
Raben Group's headquarters is located in the Netherlands, serving as the central hub for its extensive network that spans 15 countries, including Poland, Germany, the Netherlands, Austria, and many others. The company boasts an impressive infrastructure with over 1,300,000 square meters of warehouse capacity and operates through more than 160 locations across Europe. With a workforce of 10,000 employees, Raben Group manages to process approximately 13 million shipments annually, demonstrating its significant impact on the European logistics market.
Raben Group's Logistics Services
Raben Group offers a comprehensive range of logistics services designed to meet the global challenges of supply chain management. These services include contract logistics, domestic and international distribution, Fresh Logistics for perishable goods, sea and air forwarding, and intermodal transport. Each service is tailored to support businesses in various branches, ensuring that Raben Group is not just a logistics provider but a long-term partner committed to achieving shared goals.
Special Focus on Customer Partnership
Raben Group places a strong emphasis on building and maintaining positive relationships with its clients. By understanding and aligning with their long-term objectives, Raben ensures that every shipment is not merely a transaction but a step towards achieving broader business goals. This customer-centric approach has been key to Raben's success and reputation in the logistics industry.
Shipment Tracking with Raben Group
Shipment Tracking
In today's fast-paced business environment, Raben Group recognizes the critical importance of shipment tracking for its clients. Providing real-time updates and transparency throughout the shipping process is essential for maintaining trust and satisfaction.
Tracking Number Format
Raben Group utilizes a 15-digit tracking number format (e.g., 123456789012345) for its shipments. This system allows customers to easily track their shipments from origin to destination, ensuring visibility and peace of mind.
How to track Raben shipments?
To track a Raben shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Raben" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Delivery Times and Examples
Raben Group's delivery times are competitive and vary based on the service and destination. For instance, domestic shipments within countries like Germany or Poland can be delivered within 1-2 business days, while international shipments across Europe might take between 2-5 business days, depending on the distance and logistics involved.
I have not received Raben shipments. What should I do?
First, check your Raben shipment tracking results and its latest tracking information. If your parcel has been in transit for more than 7 days without any updated information, please contact Raben Group's customer service for clarification.
First, go to https://www.raben-group.com/contact
- Fill in the form with your first name and surname, company name (if applicable), address, postal code, phone number, and email address.
- In the message field, explain your problem and include the tracking number so they can identify your shipment.
- Read the arguments and click agree to the required fields.
- Fill in all other required fields.
- Click on the Send button.
- They will then contact you via your email address or phone number.
- You can also contact them directly by phone. I could include the phone number here, but it may change over time, so it is recommended to visit the official website at https://www.raben-group.com/contact.
- Please note that before you talk to Raben Group customer service, have the correct tracking number ready.
Frequently Asked Questions About Raben Shipments and Tracking
What Should I Do If My Tracking Number Isn't Working?
If your tracking number isn't working, ensure that you have correctly entered the 15-digit number without any spaces or additional characters. If the number is correct and you still face issues, there might be a delay in the system's update. Please wait a while and try again. For immediate concerns, contact Raben customer support directly for assistance.
How Long Does It Typically Take for a Shipment to Be Delivered?
Delivery times with Raben vary depending on the destination and the service chosen. Generally, domestic shipments within countries like Germany or Poland can take 1-2 business days, while international shipments across Europe might range from 2-5 business days. For specific delivery times, please refer to the estimated delivery schedule provided at the time of shipment or contact Raben directly.
What Can I Do If My Shipment is Delayed?
If your shipment is delayed beyond the expected delivery time, use your tracking number to check the latest status. If there are no updates or you need more information, Raben’s customer support is available to provide assistance and address any concerns regarding your shipment.
Is It Possible to Change the Delivery Address After the Shipment Has Been Dispatched?
Changing the delivery address after the shipment has been dispatched is subject to specific conditions and may not always be possible. It is important to contact Raben customer support as soon as you realize a change is needed to explore available options. Be aware that changes may affect the delivery timeline and potentially incur additional costs.
What Should I Do If My Shipment Arrives Damaged?
If your shipment arrives damaged, it is crucial to document the condition of the package and its contents immediately. Keep all packaging materials and contact Raben customer support at the earliest opportunity, providing them with your tracking number and evidence of the damage to initiate a claim process or receive further instructions.
How Can I Contact Raben for Shipment-Related Queries?
For any shipment-related queries, including issues with tracking, Raben Group can be contacted through their customer support channels. Each country where Raben operates has specific contact numbers and support mechanisms, which can be found on the Raben Group website under the contact section. Raben is dedicated to providing timely and helpful responses to all inquiries.