APG eCommerce Solutions (often shortened to APG) is an e-commerce logistics network built to help retailers move parcels across borders while keeping package tracking clear for shoppers. Instead of acting like a single “one-country courier,” APG connects international transport with reliable local last-mile partners, so orders can keep flowing even when destinations, customs rules, and delivery handoffs get complicated.
From a customer point of view, the big value is visibility: APG focuses on end-to-end Tracking, customer notifications, and easy Track tools that let you follow an order until it’s delivered. That matters a lot for international shopping, where a parcel may pass through multiple legs (origin processing, export, arrival, customs, last-mile delivery) before it reaches your door.
APG’s services are designed around different shipping “speeds” and delivery needs. Some options are more postal-style (good for smaller, cost-sensitive parcels), while others are premium parcel services that aim for faster transit and fuller Tracking updates. They also support delivery choices like duty-paid delivery (when available) and provide solutions for returns in certain markets.
In short: APG is a global e-commerce delivery partner that blends transportation, customs handling options, and Track & Trace so retailers can ship internationally and buyers can keep package tracking simple—one reference, one tracking history, less guessing.
APG eCommerce Solutions services you may see
Depending on the retailer and destination, APG may route your order through one of these service families:
- ePacket / ePacket Plus – semi-tracked and end-to-end tracked postal solutions
- eParcel Premium – fully tracked parcel delivery using strong local last-mile partners (may offer duty-paid delivery where available)
- eParcel Expedited / Express – faster, fully tracked parcel options
- eReturns – in-country returns solutions with Tracking visibility
How APG Tracking and package tracking works
1) Get your reference from the retailer (order number or tracking number)
APG’s Track flow is retailer-driven, meaning the store you bought from provides the key reference. This can be your order number, a tracking number, or another shipment reference shown in your shipping confirmation email or order page.
2) Track your parcel using APG’s “Track my parcel” page
Go to APG’s tracking page, click Track my parcel, paste your reference, and submit. You should see the latest scan event plus the full Tracking history in one timeline—helpful when a shipment moves through multiple legs. Alternatively, track your APG shipment on our all-in-one tracking platform to view updates from multiple carriers in one place.
3) Use “Track multiple” if you have more than one parcel
If your order ships in separate boxes (or you have multiple orders), APG also provides a way to Track multiple references so you can keep package tracking organized without repeating the same steps.
4) Delivery changes depend on the service and destination
If you need to adjust delivery details, it depends on the service used and the destination country. Some shipments support “in-flight” options (often through SMS notification links or a local app experience). If changes aren’t available, the retailer is usually the best point of contact because they can confirm what options apply to your shipment.
5) If you receive a Duties & Taxes request, follow the official link
For some destinations, APG may send an SMS/email asking you to pay Duties & Taxes when the order value is above the local duty-free threshold. Use only the official payment link you received so your parcel can continue its journey.
APG eCommerce Solutions tracking number format
APG can Track parcels using any reference provided by the retailer, so the format can vary by store and shipping method. In practice, you’ll commonly see one of these:
- Letters + digits (common for carrier tracking IDs): Example format like AB123456789 or APG1234567890
- Digits only (often an order number or internal shipment reference): Example format like 1234567890
- Mixed reference codes (letters, digits, sometimes short separators): Example format like ORD-1234567
If your reference returns no results, double-check for typos and confirm you’re using the shipping reference (not a product SKU or invoice ID). When in doubt, ask the seller to resend the correct Tracking details.
APG shipment delivery time and realistic examples
Delivery time depends on the service level selected by the retailer, the trade lane, customs processing, and local last-mile capacity. A smart habit is to Track your parcel first—your Tracking timeline usually tells you whether it’s still in export, waiting for customs, or already in last-mile delivery.
Typical transit-time ranges (service-level guidance)
- ePacket / ePacket Plus: often shown as 8–12 days transit time
- eParcel Premium: often shown as 4–8 days transit time
- eParcel Express: often shown as 1–5 days transit time
Simple delivery examples (without overpromising)
- Example A (postal-style): If your order uses an ePacket service, a common outcome is delivery within about 1–2 weeks, especially when customs is smooth and the last-mile partner can deliver quickly.
- Example B (premium parcel): If your order uses eParcel Premium, many parcels land in the 4–8 day window, but delays can happen if customs needs extra info.
- Example C (express): If your order uses eParcel Express, Tracking may move fast—sometimes within 1–5 days—but weather, peak seasons, and destination constraints can still stretch timelines.
How to contact APG eCommerce Solutions about Tracking problems
Recommended support route: contact the store/sender first
For most buyers, the fastest and most reliable support is the store, supplier, or sender (AliExpress, Alibaba sellers, independent shops, marketplaces, etc.). They own the shipping contract, they can verify the correct reference, and they can escalate directly with APG or the delivery partner. If a parcel is lost or arrives damaged, the retailer is also the right path for refunds or replacements.
APG support options (when you really need them)
If the retailer asks you to contact APG directly, APG provides a customer support email and a Tracking enquiry form where you can submit your order/tracking number and message. Use this route for issues like tracking pages not loading, repeated technical errors, or a Tracking history that looks inconsistent.
When to act: practical “issue” triggers
- No Tracking events at all after the seller claims it shipped (ask the seller to confirm the correct reference and carrier)
- Tracking stuck around customs or “arrived at destination” (ask the seller if any documents/ID details are required)
- Duties & Taxes request received (confirm it matches your order, then pay through the official link if valid)
Frequently asked questions about APG eCommerce Solutions shipment tracking issues
How do I Track an APG eCommerce Solutions parcel?
To track an EcoScooting parcel, enter your tracking number in the designated field and click the Carrier button. Then select APG eCommerce Solutions from the list of options. If you’re unsure which carrier is handling your parcel, you can use auto-detection. After that, click Track to view the latest tracking events, transit history, and delivery status.
I don’t have a tracking number—can I still use package tracking?
Yes in many cases. APG allows Tracking using the order number or any reference provided by the retailer. If you don’t have a usable reference, contact the store and ask for the correct Track details.
Why does my APG Tracking say “Something went wrong”?
This is usually a temporary tracking page or reference issue. Retry first, then verify you entered the reference correctly. If it keeps failing, ask the retailer to confirm the reference (or use APG’s Tracking enquiry form if directed).
My Tracking hasn’t updated for days—does that mean my parcel is lost?
Not always. International parcels can pause during handoffs, customs clearance, or before the final-mile partner scans it in. If there’s no movement for an extended period, the best next step is contacting the seller so they can escalate with full shipment details.
Tracking shows a request to pay Duties & Taxes. Is that normal?
It can be. If your order value is above the destination’s duty-free threshold, payment may be required before delivery can continue. Use only the official payment link you received and confirm with the retailer if you’re unsure.
Can I change the delivery address or reschedule delivery?
It depends on the service and destination. Some shipments support in-flight upgrades via SMS links or a local app experience, while others can’t be changed once the order is in the network. The retailer can tell you what’s possible for your shipment.
My package tracking says “Delivered” but I didn’t get it—what should I do?
Check safe places first (mailroom, reception, neighbors, usual drop-off spots). Then contact the seller with your Tracking screenshot and order details so they can open an investigation with the right delivery partner.
What does an APG tracking number look like?
APG can Track using many retailer references, but a common tracking number style is letters followed by digits. Some retailers may provide digits-only order references instead.
Who should I contact if my parcel is damaged or missing items?
Contact the retailer/sender first. They can handle refunds/replacements and escalate with the shipping network using the commercial shipment information you won’t have as the buyer.
Can I Track multiple parcels at once?
Yes. If your retailer gave you multiple references (split shipment), APG provides a “Track multiple” option so you can view updates for several parcels in one go.
What’s the best way to avoid Tracking confusion with APG shipments?
Always save the retailer’s shipping email, copy the exact reference they provided, and Track with that reference (instead of guessing). If results look wrong, the retailer can confirm whether you were given an order number, a tracking number, or an internal shipment reference.
Monthly Delivery Performance for APG eCommerce Solutions – January 2026
Our comprehensive monthly delivery report for APG eCommerce Solutions in January 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 CHNChina |  BRABrazil |
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