Taiwan Post, officially Chunghwa Post Co., Ltd., is Taiwan's national postal operator. It provides postal delivery through an extensive network of post offices and processing facilities serving Taiwan's cities, counties and outlying islands. Chunghwa Post is a state-run company established under Taiwan's postal legislation and also operates postal savings, remittance, life-insurance and related services.
For domestic customers, Chunghwa Post handles letters, registered mail, parcels and domestic Speedpost services. Its postal network also supports options such as collect-on-delivery and iBox parcel lockers, allowing eligible domestic parcels and other supported mail to be sent to or collected from self-service locations.
International services include letter-post items, air and surface parcels and International Express Mail Service (EMS). Chunghwa Post's EMS service uses expedited postal handling for documents and merchandise to supported overseas destinations, while its international parcel service provides air, surface and, where available, SAL transport. Separate services are also offered for mail moving between Taiwan and Mainland China.
Tracking availability depends on the postal product. Chunghwa Post operates dedicated Tracking services for domestic Speedpost, registered mail and parcels as well as international EMS, international registered letters and international parcels. Ordinary unregistered products do not necessarily provide package tracking, so the service chosen by the sender determines how much shipment information is available.
How to Track Taiwan Post packages
To Track a Taiwan Post package with 4Tracking, enter the complete Tracking number from the postal receipt, shipping label, seller or online store. 4Tracking can display available shipment events from Chunghwa Post and can also help follow international package tracking when later events become available from the postal administration handling the item overseas.
You can also use Chunghwa Post's official Track & Trace service. Its website provides separate searches for domestic Speedpost, registered mail and parcels, international EMS, international letters, international parcels and several Mainland China postal products. Enter the number exactly as issued because different postal services can use different identifiers.
Taiwan Post tracking number formats
Chunghwa Post does not publish one single tracking-number pattern that covers every domestic and international service. Domestic registered mail, domestic parcels, EMS, international registered items and international parcels are handled through separate Tracking categories, so customers should not assume that every valid number has the same length or prefix.
EMS tracking number examples
Chunghwa Post's official EZPost documentation shows EMS shipment numbers ending in TW. One official EMS label example is EG00000442TW, while another EZPost guide displays EG00001598TW. These are examples issued in Chunghwa Post's own shipping-label documentation and should not be used to guess the number assigned to another parcel.
Domestic and international parcel numbers
Chunghwa Post issues a mail number when an eligible parcel or registered shipment is prepared or accepted, including through EZPost. Its public guidance does not provide one universal fixed pattern for every domestic parcel, registered item and international parcel, so the safest method is to copy the complete number directly from the receipt or shipping label.
If a marketplace or retailer gives you only an order ID, invoice reference or payment number, it may not be the postal Tracking number. Ask the sender for the Chunghwa Post mail number if the identifier you received does not produce any package tracking results.
Taiwan Post delivery times
Delivery time depends on the postal service, origin, destination and accessibility of the delivery address. International transit can also be affected by flight or vessel schedules, security screening, customs clearance and processing by the postal administration in the destination country. Chunghwa Post therefore publishes different standards for different products and routes rather than one universal delivery time.
How long do domestic Taiwan Post parcels take?
Chunghwa Post states that a local domestic parcel is normally delivered on the second day after posting. For parcels sent to other cities or towns, the published delivery standard is generally the second or third day. These standards can vary where the destination or operating circumstances require additional time.
How long does domestic ordinary and registered mail take?
For ordinary domestic mail, including registered mail, Chunghwa Post publishes delivery on the second or third day after the posting date. Ordinary bulk printed material has a longer published standard of no later than the fifth working day.
How fast is domestic Speedpost?
Domestic express delivery can be faster when the item is posted before the applicable cut-off. Chunghwa Post states that Speedpost sent within the same postcode area before 15:00 can be delivered the same day. Between major cities, items posted before 11:00 can also qualify for same-day delivery, while later postings are generally delivered the following morning under the published standard.
What are some Taiwan Post EMS delivery-time examples?
For international EMS, Chunghwa Post publishes destination-specific transit standards. Examples include 1–2 days to Hong Kong, 2–3 days to Japan, 2–3 days to South Korea, 2–3 days to Singapore and 3–4 days to Indonesia. These figures cover the period from mailing until arrival in the destination country and exclude customs clearance and final delivery time within that country.
How long does EMS to Mainland China take?
Chunghwa Post publishes an estimated 3–7 working days for Mainland China EMS from the date of posting. Security inspection, customs clearance, customs detention and extra transport to suburban or remote areas are not included in that estimate.
What are some international parcel delivery examples?
For standard international air parcels, Chunghwa Post publishes approximately 7–10 days to Hong Kong and Macao and 14–18 days to India. These international parcel standards cover transport to the destination country and exclude customs-clearance time and final delivery within the destination.
How to contact Taiwan Post about a shipment
If Tracking has stopped updating, your package is delayed or you need general postal assistance, Chunghwa Post operates a 24-hour customer service hotline at 0800-700-365. Customers calling from a mobile phone in Taiwan are instructed to use the paid number (04) 2354-2030.
For an outbound international EMS shipment, Chunghwa Post lists the Taipei Mail Processing Center's international express unit at (03) 383-3776 extensions 252, 253 or 254. The official email address for outbound EMS enquiries is m-exp@mail.post.gov.tw.
For outbound international air parcels, Chunghwa Post lists (03) 383-3776 extensions 271, 272 or 273. For incoming international mail, the Taipei Mail Processing Center can be reached at (03) 3180-700, with extension 2431 for incoming EMS and 2432 for incoming parcels. The published email for the incoming parcel unit is p-imp@mail.post.gov.tw.
If an international registered item or parcel appears lost, the sender can also submit an enquiry through the original posting office. Chunghwa Post accepts enquiries for international registered mail and parcels within six months from the day after posting, while international EMS enquiries must be made within four months from the day after posting. For an online purchase, contact the seller or sender as well because the sender normally holds the posting receipt needed for a formal investigation or compensation claim.
Frequently asked questions about Taiwan Post package tracking issues
Why is my Taiwan Post tracking number not working?
Check that you entered the exact mail number from the postal receipt or shipping label rather than a retailer's order reference. Chunghwa Post uses different Tracking systems for domestic parcels, EMS, international letters and international parcels, so there is no single public format that every valid number must follow.
Can I Track every Taiwan Post shipment?
No. Electronic Tracking is available for supported products such as domestic registered mail, parcels and Speedpost as well as international EMS, registered items and parcels. Ordinary unregistered postal products may not provide track-and-trace events.
What does a Taiwan Post EMS tracking number look like?
Official Chunghwa Post EZPost materials show EMS examples such as EG00000442TW and EG00001598TW. Use these only as examples of identifiers generated by the official system; always Track the exact number assigned to your own shipment.
Why has my Taiwan Post package stopped updating?
A gap in Tracking can occur while a parcel moves between sorting facilities, travels by air or sea, undergoes customs processing or waits for the destination postal administration to record its next event. International shipments do not necessarily receive a public scan at every stage.
Why are there no new updates after my package leaves Taiwan?
After an outbound shipment is dispatched internationally, the next Tracking event may not appear until it reaches and is processed by the destination postal network. Continue checking 4Tracking because later package tracking information may come from the overseas postal operator.
How long does Taiwan Post domestic parcel delivery take?
Chunghwa Post states that local parcels are generally delivered on the second day after posting, while parcels sent to non-local cities and towns normally arrive on the second or third day. The actual delivery date can vary with the destination and operating conditions.
How long does Taiwan Post EMS take?
EMS delivery standards vary by destination. Chunghwa Post publishes examples such as 1–2 days to Hong Kong, 2–3 days to Japan and Singapore, and 3–4 days to Indonesia. These figures do not include customs clearance or final delivery time within the destination country.
Why is my international package taking longer than the published estimate?
Chunghwa Post's international standards exclude some stages of the journey, particularly customs clearance and final delivery in the destination country. Security inspections, customs holds, flight or vessel disruptions, holidays and remote-area delivery can all add extra time.
What should I do if my Taiwan Post package is seriously delayed?
Check the latest Tracking events on 4Tracking and compare the shipment with the published standard for its exact service and destination. If the delay continues, contact the sender and Chunghwa Post. For international shipments, the sender can submit a formal enquiry through the original posting office within the applicable enquiry period.
What should I do if Tracking says delivered but I have not received the package?
Check with household members, reception staff, building management or anyone who may have accepted the item. If the package cannot be located, contact the local post office or Chunghwa Post customer service with the Tracking number and delivery details so the final delivery event can be checked.
Can I use 4Tracking to Track Taiwan Post international packages?
Yes. Enter the complete Taiwan Post Tracking number on 4Tracking to follow available events from Chunghwa Post and, where supported, later updates from the destination postal network. This is especially useful for international package tracking when more than one postal administration handles the shipment.
Monthly Delivery Performance for Taiwan Post – May 2026
Our comprehensive monthly delivery report for Taiwan Post in May 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 JPNJapan |  TWNTaiwan |
|
| TWN Taiwan | JPN Japan |
|
 THAThailand | TWN Taiwan |
|
| TWN Taiwan | THA Thailand |
|
| TWN Taiwan |  KORSouth Korea |
|
| TWN Taiwan |  VNMVietnam |
|
| KOR South Korea | TWN Taiwan |
|
| TWN Taiwan |  CHNChina |
|
| TWN Taiwan |  DEUGermany |
|
 IDNIndonesia | TWN Taiwan |
|
 SGPSingapore | TWN Taiwan |
|
| TWN Taiwan |  GBRUnited Kingdom |
|
| TWN Taiwan |  FRAFrance |
|
| TWN Taiwan |  RUSRussia |
|
| TWN Taiwan |  MYSMalaysia |
|