Naqel Express, formerly known as Hala Express since its foundation in December 1993, has firmly established its roots in the logistics industry of Saudi Arabia. Beginning with a fleet of 150 delivery vehicles, the company underwent a significant transformation in 2005. It was then that Hala Express entered a joint venture with Saudi Post, leading to its rebranding as Naqel Express. This logistics pioneer was the first in Saudi Arabia to secure a customs clearance license, which propelled its ability to clear shipments more swiftly. With an expansive delivery network boasting 4900 delivery points, they can service even Saudi Arabia's most distant locations, catering to both corporate clients and individual customers.
Their groundbreaking initiatives include being the MENA region's first logistics provider to offer Alexa voice assistance for parcel tracking. They pride themselves on delivering comprehensive logistics solutions for numerous sectors, not just in Saudi Arabia but across the wider MENA region. Their extensive portfolio of services includes e-commerce logistics, customs clearances, after-sales returns, express road logistics, warehousing, and especially freight forwarding – offering door-to-door air and sea freight globally. They've strategically positioned service desks in countries like the US, Europe, UK, China, India, and Egypt to ensure a smooth import process for their clients.
With state-of-the-art facilities in key Saudi Arabian airports and cutting-edge logistics technology, Naqel Express guarantees real-time shipment tracking and monitoring. As of now, their reach has expanded to 16 countries, such as UAE, Oman, Bahrain, Jordan, Lebanon, the UK, Turkey, China, Hong Kong, USA, Germany, and India. With over 5000 global employees and potential plans for further international expansion, Naqel Express continues its trajectory as a leading logistics provider.
How do I track Naqel Express shipments?
To track a Naqel Express shipments, put the tracking number in the field above, click on "Carrier" button and select "Naqel Express", if you are not sure which carrier delivers your shipment, then leave the system to choose the carrier automatically on your behalf, after that click on "Track" button, then you will be redirected to the tracking results page where you will find detailed information about your shipment including locations and dates.
How long does Naqel take to deliver your shipments?
According to our statistics, Naqel Express will deliver domestic shipments within 1-5 days to any city in the territory of Saudi Arabia. This time frame is not guaranteed as it is only based on our statistics and can be exceptions where the shipment requires more days to be delivered, such as if the address is incorrect, weather conditions are bad...etc. All of this information will be available in the tracking results.
What are the working hours of Naqel Express?
Naqel Express company are working from Sunday to Thursday from 09:00 AM to 02:00 PM. and 04:00 PM to 09:00 PM.
Frequently Asked Questions about Naqel Express
I didn't receive Naqel shipments. what should I do ?
Firstly check your Naqel Express tracking results and it latest tracking info, if the status of your shipment does not change for more than 7 days please contact Naqel Express customer service for clarification. Send them an email via their contact email address : [email protected] or contact them directly using the phone number : +966 9200 20505. and explain your problem and include the tracking number so they can recognize your shipment.
I've lost my Naqel shipment tracking number. What should I do?
If you've misplaced your shipment tracking number, contact the sender or the company you placed your order with. They should be able to provide you with the necessary tracking information. If they cannot assist you, get in touch with Naqel Express customer support for further assistance.
What should I do if my Naqel shipment tracking status has not been updated for a long time?
If your shipment tracking status hasn't been updated for an extended period, it's possible that there may be a delay or an issue with your package. Contact Naqel Express customer support for more information and to inquire about the current status of your shipment.
Why is my Naqel Express package marked as "Delivered" when I haven't received it?
If your shipment tracking status indicates that your package has been delivered but you haven't received it, first check with your neighbors and the surrounding area to ensure it wasn't mistakenly delivered elsewhere. If you still cannot locate your package, contact Naqel Express customer support to report the issue and seek assistance.
My Naqel shipment is damaged or missing items. What should I do?
If your Naqel Express package arrives damaged or with missing items, promptly report the issue to Naqel Express customer support. They will guide you through the necessary steps to file a claim and seek resolution.
Can I change the delivery address for my Naqel Express shipment after it's been shipped?
Once a package has been shipped, it may not be possible to change the delivery address. However, you can try contacting Naqel Express customer support to see if they can help facilitate any changes. Keep in mind that changing the delivery address may result in additional fees and potential delays in delivery.
What should I do if I'm unable to track my Naqel Express shipment?
If you're unable to track your shipment using the tracking number provided, first verify that you've entered the correct tracking number. If the problem persists, contact Naqel Express customer support for assistance. They will help you determine the status of your shipment and provide any necessary updates.
How can I contact Naqel Express customer support?
You can reach Naqel Express customer support through using the following methods:
- Phone : (+966) 920020505 , Toll Free number. 8002464444
- Email : [email protected]
Can I schedule a specific delivery time for my Naqel Express shipment?
While Naqel Express strives to deliver packages as quickly as possible, they generally do not offer the option to schedule a specific delivery time. However, you may contact their customer support to inquire about any available delivery time customization options.
How can I track multiple Naqel shipments at once?
Yes, you can do so using our shipment tracking platform. To track multiple Naqel Express shipments, enter each of your tracking numbers on a separate line and then click the "Track" button. This will provide you with a summary of the current status of all your shipments in one convenient location.
What should I do if my Naqel shipment tracking shows "Exception" or "Issue"?
If your shipment tracking status displays "Exception" or "Issue," there may be a problem or delay with your package. Contact Naqel Express customer support as soon as possible to get more information on the issue and learn about potential solutions or the next steps to resolve the problem.
How do I track a Naqel Express shipment without a tracking number?
Tracking a Naqel Express shipment without a tracking number can be challenging. Your best option is to contact the sender or the company you placed your order with to obtain the tracking number. If this is not possible, you can reach out to Naqel Express customer support with the relevant shipment details, and they may be able to assist you.
Can I track a Naqel Express shipment that is being delivered to another country?
Yes, you can track a Naqel Express shipment being delivered to another country using the same tracking process as for domestic shipments.
How do I report a problem with the Naqel Express tracking system?
If you encounter any issues or errors with the Naqel Express tracking system, contact their customer support team for assistance. They can help troubleshoot the problem and provide guidance on tracking your shipment or resolving any related issues.
What should I do if the tracking information for my Naqel Express shipment is incorrect?
If you believe that the tracking information for your Naqel Express shipment is incorrect, contact their customer support team with your concerns. They can investigate the issue, provide clarification, and update the tracking information if necessary.