DPD, under the GeoPost umbrella of the French company La Poste, stands as a notable international logistics provider. Established in 1976 in France, DPD now boasts a workforce of 75,000 alongside 97,000 delivery experts. Through its expansive network of over 58,000 Pickup points, DPD orchestrates the delivery of 7.5 million parcels daily, tallying up to roughly 1.9 billion parcels annually. Its operational footprint spans across numerous countries including, but not limited to, Germany, France, Austria, Belarus, Belgium, Croatia, Estonia, Kazakhstan, Portugal, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Poland, Slovakia, Slovenia, Switzerland, the Czech Republic, the Netherlands, the United Kingdom, and Romania.
Referred to as Dynamic Parcel Distribution, DPD epitomizes a leading parcel delivery entity with a substantial reach across Europe and beyond. Headquartered in Aschaffenburg, Germany, DPD prides itself on offering reliable and inventive parcel delivery and express services to both individuals and business entities. They have garnered acclaim for their accurate tracking and prompt delivery schedules, carving a distinctive niche in the bustling logistics arena.
The breadth of services provided by DPD encapsulates domestic and international deliveries, express shipping, and tailor-made solutions for e-commerce ventures. Backed by a sturdy infrastructure, DPD ensures the timely and pristine delivery of parcels, thereby enhancing overall customer satisfaction.
With a far-reaching network that spans numerous countries and territories, DPD leverages cutting-edge technology and a formidable fleet of vehicles to ensure the fluid transit of parcels from senders to recipients. This solid operational blueprint earmarks DPD as a trustworthy choice for parcel delivery services.
Shipment Tracking with DPD
Understanding Shipment Tracking
DPD’s shipment tracking system provides real-time information regarding the whereabouts of parcels. Once a shipment is dispatched, a unique tracking number is generated which can be used to monitor the shipment's journey. The tracking system is meticulously designed to give detailed information including the estimated delivery time, current location of the parcel, and the various stages it goes through before reaching the recipient.
What do DPD tracking number look like?
Tracking numbers for DPD Germany are typically 14 to 15 characters in length. They commence with 14 digits, sometimes followed by an additional digit or a letter ranging from A to Z. For instance, the tracking numbers could appear as 12345678912340, 12345678912340Z, or 12345678912341.
How to Track DPD shipments?
To track DPD shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "DPD". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
What type of delivery services does DPD provide?
DPD offers a wide range of delivery services catering to various needs, including parcel delivery among others. Here are the primary delivery services they provide:
- Business Delivery
- Home Delivery
- Out-of-Home Delivery
- Food Delivery
- Healthcare Delivery
DPD Shipment Delivery Times
Delivery times vary depending on the type of service selected and the destination of the shipment. For instance, domestic deliveries might take a day or two, while international deliveries could take several days. Express services are available for faster delivery. The exact delivery time for each shipment can be checked using the shipment tracking feature.
Frequently asked questions (FAQ)
What Should I Do if My Parcel is Delayed?
If your parcel seems to be delayed, the first step is to track its status using the DPD tracking feature on the website or mobile application using your unique tracking number. If the tracking information doesn't provide clarity or if the parcel is significantly delayed, it's advisable to contact DPD customer support for further assistance.
What Does the Status “In Transit” Mean?
The status "In Transit" indicates that your parcel is on its way to the delivery address. It has left the sending facility and is moving towards the destination but hasn’t been delivered yet.
What Should I Do if My Tracking Information is Not Updating?
It might take some time for the tracking information to update. If it hasn't updated for an extended period, or you believe there's an issue, it's advisable to contact DPD customer support with your tracking number for further clarification.
What Should I Do if I Received a Damaged Parcel?
If you receive a damaged parcel, it's important to report it to DPD customer support as soon as possible. You may be required to provide photographs of the damage and give additional information to help resolve the issue.
How Do I Change My Delivery Address After My Parcel Has Been Dispatched?
Changing the delivery address after the dispatch can be challenging. However, it might be possible by contacting DPD customer support immediately. They will advise if the change is possible and guide you on the steps to follow.
How Can I Contact DPD Customer Support?
You can contact DPD customer support through their official website or by calling their customer service helpline. The contact details are provided on the DPD website.
What Should I Do if I Missed My Delivery?
If you missed your delivery, DPD would typically leave a card with instructions on how to arrange a redelivery or pick up your parcel from a local depot. Follow the instructions on the card to receive your parcel.
Examples of statuses which DPD shipment tracking passes
| Statuses |
| At parcel delivery centre |
| Back at parcel delivery centre after an unsuccessful delivery attempt |
| Collected by consignee from Pickup parcelshop |
| Collection request is confirmed and being carried out |
| Delivered |
| Delivered by driver to Pickup parcelshop |
| Goods issue at sender |
| In transit |
| Order information has been transmitted to DPD |
| Out for delivery |
| Parcel cleared by customs |
| Parcel handed to DPD |
| Parcel handed to Pickup parcelshop by consignor |
| Parcel in customs clearance: |
| Parcel redirected |
| Parcel undergoing customs clearance |
| Parcel was paid online |
| Pick-up from the Pickup parcelshop by DPD driver |
| Picked up from Pickup parcelshop by consignee |
| Pickup ordered for: |
| Redirected to the following Pickup parcelshop: |
| Size of Pickup parcelshop parcel (size: L) |
| Size of Pickup parcelshop parcel (size: S) |
| The consignee did not collect the parcel |
| The data of your delivery specifications has been transmitted |
| Transfer to Pickup parcelshop by DPD driver |
| Unfortunately we have not been able to deliver your parcel |
| We're sorry but your parcel couldn't be collected |
| We're sorry but your parcel couldn't be delivered as arranged |