DHL eCommerce, a division of DHL, is a global leader in both domestic and international parcel delivery, facilitating business growth across borders. With over 35,000 personnel handling more than a billion parcels annually, DHL eCommerce has a significant presence across Europe, North America, Asia, and India. The service caters to a diverse clientele including private customers, small businesses, and large e-commerce players, offering tailored shipping solutions to meet their needs.
Shipment Tracking on DHL eCommerce
Tracking shipments with DHL eCommerce is seamless. The tracking numbers can range from 10 to 39 characters in length, typically starting with GM, LX, RX, or up to five letters. These tracking identifiers are alphanumeric and can be obtained from the confirmation email or shipment notification sent by the merchant or online shop. The tracking can be managed through the DHL global mail tracking website, and DHL eCommerce tracking offers real-time shipment information to customers in the Asia Pacific region directly on their computers, mobile phones, or handheld devices.
How to Track DHL eCommerce Shipments?
To track DHL eCommerce shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "DHL eCommerce". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
What does the tracking number for DHL eCommerce look like?
Examples of DHL eCommerce tracking numbers include formats like GM99999999999 or 999999999999999999, with the initial characters indicating a particular type of service or region.
Delivery Times and Contacting DHL eCommerce
The delivery times for DHL eCommerce shipments can vary significantly based on the product/service chosen and the relation between the origin and destination. Generally, delivery times range from 2-3 days for neighboring countries and can extend up to 20 days for countries with longer distances. For domestic shipments within the US, delivery can take between 2 to 8 business days, whereas international shipments may take 3 to 14 business days. In the Benelux region (Belgium, the Netherlands, and Luxembourg), parcels and pallets are usually delivered the next workday, with an option for Saturday delivery at an additional cost.
In case of any issues with your shipment or for support, contacting DHL eCommerce is straightforward. Their customer service is available from Monday to Friday between 8 am to 9 pm (ET), and they can be reached at +1 317 554 5191. Alternatively, a contact form is available on their website for email inquiries. Additionally, there's a dedicated tracking page where you can view shipment history, details, or contact DHL eCommerce Solutions customer service for further assistance.
How is the international shipping partnership between eBay and DHL Global Mail structured?
eBay's international shipping often involves DHL Global Mail, now known as DHL eCommerce, for handling packages. However, the specific tracking numbers like ESUS123456789 are associated with EasyShip, not DHL eCommerce. According to the information available, ESUS is a standard envelope tracking utilized by eBay, which doesn't get scanned upon delivery. Instead, the delivery date is estimated based on when the package gets scanned at the destination post office. If issues arise with tracking such a package, the recipient would need to file a claim through eBay for a refund, as the tracking number is proprietary to eBay and USPS won't be able to assist with it.
How is the handling process managed by DHL eCommerce?
For shipments through DHL eCommerce, the process entails DHL eCommerce arranging for the parcel to be delivered to the destination country via DHL's logistics network, with final mile delivery being handled by the local postal service in the destination country. Recipients would need to contact the local postal service with a specific reference code or tracking number recognized by the local post to inquire about their shipments.
What constitutes eBay's International Standard Delivery process?
In the case of eBay's international standard delivery, it utilizes USPS’s domestic service to transport items to eBay’s trusted warehouse partners, who then forward them to international buyers around the globe. The eBay Global Shipping Program (GSP) simplifies the process of international shipping for sellers by having them ship their sold items to eBay's UK/US shipping center, from where eBay takes over the international shipping responsibilities.
How is the integration between DHL and eBay facilitated?
Integration between eBay and DHL can be facilitated through platforms like DHL Express Commerce, where sellers can link their eBay stores to DHL for streamlined shipping processes. DHL Express, known for its international team of shipping professionals and innovative logistics solutions, is one of the logistics partners that might be involved in eBay's global shipping endeavors.
This setup allows eBay sellers and buyers to have a somewhat streamlined process for international shipping, with various tracking options depending on the shipping and logistics partners involved in the transportation of the purchased items.
Conclusion
DHL eCommerce provides a robust platform for managing global shipping needs, with transparent tracking and a range of delivery times to cater to different requirements. Whether you are a small business owner or operate a larger enterprise, the services offered by DHL eCommerce, alongside their support system, ensure a smooth shipping experience for both sellers and buyers alike.
Frequently Asked Questions about DHL eCommerce Shipments
How long does delivery take with DHL eCommerce?
Delivery times can vary widely based on several factors including the shipping service chosen, customs clearance, and the countries the shipment is moving between. Generally, it ranges from 2-3 days for neighboring countries and up to 20 days for countries with longer distances.
What factors affect the delivery time of my shipment?
Factors like the product/service chosen and the relation between the origin and destination significantly impact the delivery time of your shipment.
How can I contact DHL eCommerce if there's an issue with my shipment?
You can contact DHL eCommerce through their customer service line at +1 317 554 5191 from Monday to Friday between 8 am to 9 pm (ET), or via the contact form available on their website for email inquiries.
How do I obtain a tracking number for my DHL eCommerce shipment?
The tracking number or ID is usually provided by the merchant or online shop in the confirmation email or shipment notification. You can also contact the seller directly if you haven't received a tracking number.
What should I do if my DHL eCommerce tracking number isn't working?
It might take some time for the tracking information to be updated in the system. If your tracking number isn’t working, wait for a few hours and try again. If the problem persists, contact DHL eCommerce customer service.
Can I change the delivery address after my order has been shipped?
Once the shipment is in transit, changing the delivery address may not be possible. However, it's advisable to contact DHL eCommerce customer service to see if any changes can be made.
What happens if I miss my delivery from DHL eCommerce?
If you miss a delivery, DHL eCommerce will typically leave a notice with instructions on how to reschedule the delivery or pick up your package from a local service point.
How do I report a lost or damaged shipment?
Contact DHL eCommerce customer service as soon as you notice any issue with your shipment. Provide them with your tracking number and any other relevant information to assist in resolving the issue.
What should I do if my shipment is delayed?
Delays can occur due to various reasons like customs clearance or carrier-related issues. Check the tracking information for updates, and if needed, contact DHL eCommerce customer service for further assistance.
Does DHL eCommerce offer insurance for shipped items?
It's advisable to check with DHL eCommerce directly or the merchant from whom you purchased your items to understand the insurance options available for your shipment.
Can I schedule a specific delivery time with DHL eCommerce?
DHL eCommerce may have different delivery options depending on the region. Contact DHL eCommerce customer service or check their website for the available delivery options in your area.
How can I contact DHL eCommerce if there's an issue with my shipment outside of business hours?
You can fill in the contact form available on the DHL eCommerce website for email inquiries, and they should get back to you within their working hours.