Swiss Post provides postal, parcel and express delivery services throughout Switzerland for private customers and businesses. Its parcel network covers standard deliveries, faster priority services, express shipments, bulky goods and additional delivery options, with Track & Trace available for supported consignments.
For domestic parcels, two of the main services are PostPac Economy and PostPac Priority. PostPac Economy is the cost-effective option for delivery generally within two working days, while PostPac Priority is designed for delivery on the next working day. Parcels can weigh up to 30 kg within the standard size limits, with separate bulky-goods services available for larger items.
Customers who need faster delivery can use Swiss-Express Moon, which Swiss Post advertises for delivery by 9 a.m. on the following day. Depending on the parcel service, additional options can include Signature, Assurance, Fragile handling and Saturday delivery. Swiss Post also provides branches, parcel acceptance points, the Post-App and My Post 24 terminals for different sending and receiving needs.
Recipients can use Swiss Post digital services to follow incoming packages and manage eligible deliveries. The My consignments service and Post-App can provide status information and notifications, while certain deliveries can be managed by changing the delivery day, time or location. Swiss Post also handles international parcel services, although the carrier notes that complete tracking information cannot be guaranteed for mail sent to every destination country.
How to Track Swiss Post packages
To Track a Swiss Post shipment with 4Tracking, enter the package tracking number in the tracking field and start the search. 4Tracking can automatically detect supported carriers, or you can select Swiss Post manually when necessary. The Tracking results can then display the latest available events as the package passes through the postal network.
You can also use Swiss Post's official Track & Trace service. Enter the consignment number or collection code to see the information currently available for the shipment. Swiss Post supports tracking for domestic services including PostPac Priority, PostPac Economy, bulky goods, Swiss-Express Moon and several other traceable products.
The Swiss Post Post-App also supports parcel tracking. Customers using My consignments can receive status information by e-mail or push notification and manage eligible consignments from their account. The exact information and delivery options shown depend on the service used for that particular package.
Swiss Post tracking number formats
Swiss Post's official barcode documentation specifies an 18-digit numeric barcode for domestic parcels, express consignments and certain other domestic logistics products. The barcode begins with the Swiss Post reference 99, followed by an eight-digit franking licence number and an eight-digit item number.
In human-readable form, Swiss Post separates the 18 digits with full stops. An official format example is 99.34.123456.12345678. Without punctuation, the same structure contains 18 numeric characters. The final eight digits form the individual item number, while the preceding digits identify Swiss Post and the relevant franking licence.
International consignments can use a different format. Swiss Post's official tracking documentation gives AB123456789CH as an example of a 13-character international consignment barcode: two letters, nine digits and the two-letter country code CH. Because different Swiss Post products can use different identifiers, always enter the complete tracking number exactly as it appears on the shipping confirmation, receipt or label.
Some Swiss Post services may also provide a collection code for a missed delivery. This is different from the normal parcel barcode but can be accepted by the official Track & Trace interface when managing a consignment awaiting collection.
Swiss Post delivery times
For domestic shipments in Switzerland, PostPac Priority is generally delivered on the next working day. Swiss Post normally delivers this service from Monday to Friday, with Saturday delivery available as an additional service. For example, a standard PostPac Priority parcel posted on Monday is normally delivered on Tuesday, while one posted on Friday is normally delivered on Monday.
PostPac Economy is generally delivered within two working days and normally operates with delivery from Monday to Friday. For supported examples from Swiss Post's official schedule, a parcel posted on Monday is normally delivered on Wednesday, one posted on Tuesday on Thursday, and one posted on Friday on Tuesday. A PostPac Economy parcel posted on Saturday is normally delivered on the following Wednesday.
For more urgent domestic shipments, Swiss-Express Moon is designed for delivery by 9 a.m. on the following day. These published service times describe the normal product schedule rather than a guarantee that every individual shipment will arrive at exactly that time. Swiss Post notes that exceptional delays can occur, so package tracking remains the best way to follow the progress of a particular consignment.
International delivery times depend on the destination and selected service. Swiss Post provides country-specific transport information rather than one universal delivery time for all international packages, and tracking coverage can also vary by destination country.
What to do if there is a problem with a Swiss Post shipment
Start by checking the latest Tracking events on 4Tracking and Swiss Post Track & Trace. A package can spend time moving between processing locations without an immediately visible new delivery event, so compare the current status with the normal delivery time for the service before assuming the shipment is lost.
If a domestic shipment has still not arrived, Swiss Post allows an enquiry when the consignment is traceable, the expected delivery time has been exceeded by more than two days and the recipient confirms that the package has not been received. National enquiries can be submitted up to one year after posting. Swiss Post asks for information such as the consignment number, sender and recipient details, a description of the contents and their original value.
If a package arrives damaged, Swiss Post states that the damage should be reported within eight days of delivery. A damage report can be submitted online, through the Post-App or at a Swiss Post branch. When reporting the problem at a branch, bring the parcel together with its packaging, padding and contents so the damage can be assessed.
For direct assistance, Swiss Post's Contact Center can be reached at +41 848 888 888. The published service hours are Monday to Friday from 7:30 a.m. to 6 p.m. and Saturday from 8 a.m. to 12 noon. Swiss Post states that calls cost CHF 0.08 per minute from landline phones within Switzerland. Customers can also use Swiss Post's online contact and enquiry forms or visit a branch for help with eligible shipment problems.
Frequently asked questions about Swiss Post package tracking issues
Why is my Swiss Post tracking number not showing any results?
The shipment may have been prepared by the sender but not yet processed into Swiss Post's tracking system, or the number may have been entered incorrectly. Check the complete consignment number from your receipt, shipping confirmation or parcel label and try again after the package has entered the postal network.
What format does a Swiss Post domestic parcel tracking number use?
Swiss Post's official barcode documentation specifies an 18-digit numeric code for domestic parcels and express consignments. These parcel barcodes begin with 99. In printed form, an example supplied by Swiss Post is 99.34.123456.12345678.
What format does a Swiss Post international tracking number use?
Swiss Post documentation shows international consignment numbers in a 13-character format consisting of two letters, nine digits and two final letters identifying the country of posting. An official example is AB123456789CH. Other services can use different identifiers, so use the complete number supplied with your individual shipment.
How long does PostPac Priority take?
PostPac Priority is generally delivered on the next working day within Switzerland. Standard delivery is Monday through Friday, with Saturday delivery available as an additional service. For example, a parcel posted on Monday is normally delivered on Tuesday.
How long does PostPac Economy take?
Swiss Post generally delivers PostPac Economy parcels within two working days from Monday to Friday. For example, a parcel posted on Monday is normally delivered on Wednesday, while a parcel posted on Friday is normally delivered on Tuesday.
How fast is Swiss-Express Moon?
Swiss-Express Moon is Swiss Post's faster domestic express option and is designed for delivery by 9 a.m. on the following day. Check the shipment's Tracking events for the actual progress of an individual express package.
Why has my Swiss Post package tracking status not changed?
A package can be moving between processing stages even when no new public Tracking event appears immediately. Continue monitoring the consignment and compare the elapsed time with the published delivery standard for the selected Swiss Post service.
When can I start an enquiry for a missing Swiss Post package?
For a domestic traceable consignment, Swiss Post allows an enquiry when the expected delivery time has been exceeded by more than two days, the delivery event is absent and the recipient confirms that the parcel has not been received. National enquiries can be made up to one year after posting.
Can I Track an international Swiss Post package all the way to delivery?
Swiss Post provides tracking for supported international consignments, but it explicitly notes that complete tracking for mail sent abroad cannot be guaranteed in every destination country. The amount of information available can therefore depend on the destination postal operator and service used.
What should I do if my Swiss Post package is damaged?
Report the damage to Swiss Post within eight days of delivery. You can submit a damage claim online, use the Post-App or visit a branch. If you report the problem at a branch, keep the package, its contents, packaging and padding so Swiss Post can assess the damage.
What happens after I miss a Swiss Post delivery?
If Swiss Post leaves a collection notice, you can use the consignment number or collection code to review the shipment. Depending on the delivery, options can include collecting it from a branch, extending the collection deadline, arranging another delivery or forwarding it to another address.
How do I contact Swiss Post about a tracking problem?
You can use Swiss Post's online help, enquiry and contact services, visit a branch or call +41 848 888 888. Published Contact Center hours are Monday to Friday from 7:30 a.m. to 6 p.m. and Saturday from 8 a.m. to 12 noon. Have your consignment number ready when requesting shipment-specific assistance.
Monthly Delivery Performance for Swiss Post – September 2026
Our comprehensive monthly delivery report for Swiss Post in September 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 CHESwitzerland | CHE Switzerland |
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 INDIndia | CHE Switzerland |
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 BGRBulgaria | CHE Switzerland |
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 BLRBelarus | CHE Switzerland |
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 MARMorocco | CHE Switzerland |
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 AREUnited Arab Emirates | CHE Switzerland |
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| CHE Switzerland |  POLPoland |
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 CHNChina | CHE Switzerland |
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 PHLPhilippines | CHE Switzerland |
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| POL Poland | CHE Switzerland |
|
 DEUGermany | CHE Switzerland |
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 PRTPortugal | CHE Switzerland |
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 JPNJapan | CHE Switzerland |
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 EGYEgypt | CHE Switzerland |
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 DZAAlgeria | CHE Switzerland |
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