Swiss Post is Switzerland's national postal service, boasting a long-standing history of serving its citizens with diligence and efficiency. As a trusted institution, Swiss Post has expanded its services over the years to meet the evolving needs of its diverse clientele. With a keen focus on innovation and sustainability, Swiss Post has successfully maintained its position at the forefront of global postal and logistics services.
Swiss Post Services and Offerings
Not just restricted to traditional mail delivery, Swiss Post offers a vast array of services tailored to both individuals and businesses. These services range from parcel and letter delivery, financial services, public transportation ticketing, and even digital solutions for e-commerce businesses. Through its commitment to excellence, Swiss Post ensures that every service provided is both reliable and efficient, maintaining Switzerland's reputation for punctuality and precision.
Swiss Post postal services
Swiss Post offers a variety of postal services to cater to the needs of its clients. Here's a list of them:
- Domestic Letters and Parcels Service: This service is designed for sending letters and parcels within Switzerland.
- International Letters and Parcels Service: This is for sending letters and parcels to countries outside of Switzerland.
- Express Mail Service (EMS): This is a service for sending mail quickly, though it tends to be more expensive compared to other services.
- Registered Mail Service: This service provides proof of delivery.
- Bulk Mailing of Letters Service: Ideal for sending heavy packages or dispatching up to 10,000 items at once.
Headquarters and Operational Centers
Situated in the heart of Europe, Swiss Post's headquarters can be found in Bern, the capital city of Switzerland. This strategic location allows Swiss Post to effectively manage and oversee its extensive network of operational centers, post offices, and distribution hubs scattered throughout the country. Through these centers, Swiss Post ensures that every parcel, letter, or package is handled with care, reaching its destination promptly.
Understanding Shipment Tracking with Swiss Post
How Does Shipment Tracking Work?
One of Swiss Post's standout features is its sophisticated shipment tracking system. Once a parcel is dispatched, customers receive a unique tracking number. By entering this number on Swiss Post's official website, customers can gain real-time insights into the whereabouts of their package. This system ensures transparency, allowing customers to monitor their shipments from the point of dispatch to the final destination.
How to Track Swiss Post Shipments?
To track Swiss Post shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Swiss Post". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
What does a Swiss Post tracking number look like?
A typical Swiss Post tracking number consists of 13 alphanumeric characters. It usually begins and ends with two letters, with nine numerals in the middle. A tracking number format might look like this: 'EE123456789CH'.
Swiss Post Shipment Delivery Time and Examples
Swiss Post prides itself on timely deliveries. The delivery time varies based on the type of service chosen:
- Domestic Letters and Parcels: Typically delivered within 1-2 business days.
- International Parcels: Depending on the destination, international parcels can take anywhere from 2-7 business days.
- Express Shipments: These are prioritized and usually reach their destination within the next working day.
My shipment has not arrived yet. What should I do?
If the delivery time has been exceeded and the parcel still not arrived yet please contact the sender of your parcel to investigate.
Which shipments can I track using the Swiss Post tracking service?
You can track Domestic and international parcels if it listed below :
- Swiss-Courier service such as "Turbo", "Rapid", "Standard" and "Lightning".
- Express mail service (EMS)
- PostPac Priority, PostPac Economy, Economy bulky goods and Priority bulky goods, PostPac Promo, Vinolog.
- Registered parcel and Registered Prepaid and non-registered electronic that require cash on delivery.
- International parcels such as International Priority and Economy Mail
- General Logistics Systems (GLS)
My parcel arrived damaged. How do I report that?
if your parcel arrived damaged you have 8 days to report this to Swiss Post and they will create a report there and check whether you are entitled to compensation.
Please bring the package contents, Packaging, All available delivery documents (invoice, delivery note, etc.).
Please note that you should report your problem to Swiss Post not to us. we just provide you with the tracking results.
Estimated arrival time of Swiss international mail
The standard delivery time for international mail is about 2-15 working days to Europe countries and up to 30 days to the rest of the world, in some cases it may take longer if the parcel shipped with the economy service.
Who do I contact if there's an issue with my shipment?
If anyone requires information or assistance regarding Swiss Post shipments, they can utilize the following methods:
Phone Assistance:
For direct communication and immediate answers, individuals can dial the helpline at : +41 848 888 888. The customer service team is available during these times:
- Monday to Friday: 7.30 a.m. to 6 p.m.
- Saturday: 8 a.m. to 12 noon.
These are the most suitable times to get timely assistance and responses to any questions or concerns.
Address for Written Queries or Visits:
For those who are more inclined towards traditional methods, writing or personally visiting the contact center might be a good option. Here is the address: Post CH Network Ltd, Swiss Post Contact Center, Wankdorfallee 4, 3030 Bern.
This is Swiss Post's primary contact hub, where they ensure each query is properly addressed.
Frequently Asked Questions about Swiss Post
My tracking number isn’t working. What should I do?
If your tracking number isn't recognized, ensure that you've entered it correctly without any spaces or special characters. If you're still facing issues, it might take some hours for the system to update. If the problem persists, contact Swiss Post customer service for assistance.
How long does it take for my parcel to be delivered domestically?
Domestic letters and parcels dispatched with Swiss Post are typically delivered within 1-2 business days.
My package hasn’t arrived on the expected delivery date. What can I do?
Delays can occasionally happen due to unforeseen circumstances. First, check the tracking status for any updates. If there's no significant update and the package is overdue, reach out to Swiss Post's customer service for clarification.
Can I redirect my shipment to a different address after it has been dispatched?
It may be possible to redirect a shipment, but it's subject to certain conditions and possibly additional fees. Contact Swiss Post immediately with your tracking number and request details.
What should I do if I receive a damaged package or item?
If you receive a damaged package, document the damage with photographs and retain all packaging. Contact Swiss Post's customer service as soon as possible to report the damage and receive guidance on the next steps.
How are delivery times calculated for international shipments?
International delivery times vary depending on the destination, service chosen, and customs processes. Typically, international parcels can take between 2-7 business days. Check Swiss Post’s website for specific country delivery timeframes.
Can I schedule a specific delivery time for my package?
Swiss Post does offer certain services that allow for scheduled deliveries. Check their service offerings or contact customer service to see if your shipment qualifies.
What happens if I'm not at home when the delivery is attempted?
If you're not available, the postman may leave the package in a secure location, leave a notice of attempt, or deliver the package to a nearby post office where you can pick it up.
Who do I contact if there's an issue with my shipment?
For any shipment-related concerns, reach out to Swiss Post's dedicated customer service team. They can be contacted via their official website, helpline numbers, or by visiting a local post office.
Examples of statuses which Swiss Post shipment tracking passes
| Statuses |
| Address clarification |
| Arrival at the delivery point |
| Arrival in destination country |
| Arrivée en livraison spéciale |
| Completion of customs clearance process |
| Completion of export customs clearance |
| Confirmation of receipt obtained |
| Consignment at branch - please contact TNT Express |
| Consignment being cleared through customs |
| Consignment collected from sender |
| Consignment delivered |
| Consignment forwarded |
| Consignment forwarded by departure branch |
| Consignment has arrived at transhipment base |
| Consignment has cleared customs and will be forwarded |
| Consignment held by customs - instructions from recipient required |
| Consignment held for inspection by authorities |
| Consignment not transportable - please contact TNT Express |
| Consignment poste restante in post office and ready for collection |
| Consignment received at delivery branch |
| Consignment received at departure branch |
| Consignment recorded by customs clearance (data delivered) |
| Consignment recorded by sender (data delivered) |
| Consignment recorded by the foreign sender (data delivered) |
| Consignment transferred to delivery partner |
| Consignment will be delivered |
| Customs clearance process underway |
| Delay |
| Delay due to inspection by authorities - situation under investigation |
| Delay in forwarding - situation under investigation |
| Delivered |
| Delivered by |
| Delivered over counter |
| Delivered to the mailbox/letter box |
| Delivered to the mailbox/letter box by |
| Delivered via P.O. box |
| Delivery failed |
| Delivery failed: Acceptance refused |
| Delivery failed: Payment of fees |
| Delivery failed: Recipient absent |
| Delivery failed: Recipient unknown |
| Delivery failed: Shipment undeliverable |