Established in 2002 with its headquarters in Shanghai, YDH Express, known formally as 义达国际集团 (YDH), has grown to be a beacon of reliability and efficiency in the logistics sector of China. Over the years, YDH has metamorphosed into a comprehensive cross-border logistics operator, integrating air freight, sea freight, express delivery, and overseas warehousing. Their vast service network spans major cross-border e-commerce cities in China, as well as regions in Asia, Europe, America, and Oceania, offering clients a one-stop professional solution for international transportation and cross-border logistics services.
YDH's Commitment to Service Excellence
With a motto that translates to "Set sail only to deliver," YDH has a clear objective - to fulfill customer requirements in the fastest and most secure manner. By adhering to core values that emphasize safety, speed, accuracy, and professionalism, YDH, under the guiding spirit of "a mission that must be accomplished," is dedicated to meeting the high-quality demands of cross-border logistics. Their ambition is clear: to establish the "YDH" brand as a top-tier international logistics provider, helping clients capitalize on opportunities and thrive in a global market.
YDH's Expansive Offerings
YDH Express operates with two major core business sectors: 'Buy Global' and 'Sell Global'. Their product system encompasses import direct mail, international special line small packages, overseas warehouse services, FBA headway transportation, international postal parcels, and import and export customs declarations. This extensive suite of services caters to business models like B2B, B2C, and C2C, providing customers with a comprehensive international transportation solution.
With continuous advancements in service quality and network enhancement, YDH has multiple express handling centers, a rich repository of air transport resources, multiple business qualifications, a professional operation team, impeccable pickup and transfer capabilities, and an advanced logistics management & overseas warehousing system. Their collaboration with major international e-commerce platforms, renowned e-commerce ERP systems, and top-tier overseas service providers further amplifies their reach and efficiency.
Tracking Shipments with YDH Express
YDH offers a streamlined tracking system, where customers are provided with a tracking number upon shipment dispatch. This can be inputted on their website for real-time updates, giving both senders and recipients a transparent view of the shipment's journey.
How to Track YDH Express Shipments?
To track YDH Express shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "YDH Express". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
What Does a YDH Express Tracking Number Look Like?
Typically, YDH Express tracking numbers adhere to formats such as HZZADA0001234567, YDH12345678.
Delivery Methods and Contact Information
From its roots, primarily focusing on the Japan line, YDH has blossomed into a diversified logistics provider, covering numerous countries and regions, including Japan, the US, Europe, and more. Boasting a strong network in over 200 countries/regions, their operations spread across cities like Shanghai, Shenzhen, Guangzhou, Fuzhou, Qingdao, and 30 other major Chinese cities.
For queries or issues with deliveries, customers can reach out to YDH's dedicated support team via their official channels available on their website.
Frequently Asked Questions Regarding YDH Express
What happens if I miss a YDH delivery?
YDH typically includes multiple delivery attempts to ensure that customers receive their packages. If a delivery attempt is missed, they will try again within a specified time frame.
How does the 'sea card air pass' service work?
'Sea card air pass' is one of YDH's cross-border B2B integrated logistic services, catering to cross-border e-commerce products destined for Japan, the US, Europe, and other regions. This service offers headway transportation solutions like FBA and direct overseas warehousing through various international transportation means like air, sea, rail, and truck.
What are YDH's core service tenets?
YDH prides itself on its principles of safety, swiftness, accuracy, and professionalism. Their dedicated teams ensure that every package is delivered with utmost care and within the stipulated time frame.
Can I change my delivery address after the shipment is dispatched?
Customers are advised to contact YDH's support team immediately in case of any changes to the delivery address post-dispatch. The support team will guide on the next steps and feasibility of the requested changes.
What should I do if my shipment is damaged upon arrival?
If your shipment arrives damaged, it's crucial to contact YDH's customer support immediately. Provide them with your tracking number and any relevant photos or documentation of the damage. They will guide you through the claims process.
How can I reroute my package to a different destination?
While YDH may offer rerouting services, it's essential to contact their customer service promptly once you realize a change is necessary. They will provide information on whether rerouting is possible and any associated fees.
Does YDH Express offer insurance on shipments?
YDH might offer insurance options for your shipments. To get details and to insure your package, contact their customer service before dispatching your parcel.
Are there any restricted items that YDH Express won't ship?
Yes, like most carriers, YDH Express has a list of prohibited and restricted items. It's essential to review this list on their official website or consult their customer service before shipping.
How long will YDH Express hold my package if I'm not available to receive it?
YDH Express typically holds packages for a specified period, after which they might return the shipment to the sender or move it to a local depot for pickup. It's best to contact them directly for specifics related to your shipment.
Is there a weight or size limit for shipments with YDH Express?
YDH Express does have weight and size restrictions for their shipments. The exact limits can vary based on the service chosen and the destination. Consult their shipping guidelines or contact customer service for specifics.
How do I file a claim for a lost package?
If you believe your package is lost, contact YDH's customer service with your tracking number. They will guide you through the process of filing a claim and any subsequent steps for investigation or compensation.
In which countries does YDH Express deliver?
YDH Express has an expansive global reach, offering services in over 200 countries and regions. Some of the primary areas they cover include major cities in China, Asia, Europe, North and South America, Oceania, and Africa. Specifically, they have strong networks in countries like Japan, the US, and various European nations.