Cainiao, a subsidiary of the Alibaba Group, is a logistics powerhouse that has transformed the e-commerce landscape by offering innovative solutions for shipment tracking, delivery, and warehousing. In this article, we will explore the company's background, headquarters, services, and unique tracking features.
Company Background and Headquarters
Cainiao Smart Logistics Network Limited was founded in 2013 by Alibaba Group, in collaboration with several other investors and logistics companies. The company's headquarters are located in Hangzhou, China. With a mission to optimize the logistics sector, Cainiao leverages advanced technologies such as big data, artificial intelligence, and the Internet of Things (IoT) to offer cutting-edge solutions.
Delivery Services
Cainiao offers a wide range of delivery services, including:
Domestic Logistics
Cainiao's domestic logistics services ensure efficient delivery of goods within China. The company collaborates with various logistics providers and uses its advanced data analytics capabilities to optimize routing and transportation.
Cross-border Logistics
Cainiao has an extensive global logistics network that enables faster and more cost-effective delivery of goods from China to consumers worldwide. The company works with international carriers to provide seamless cross-border shipping services.
Last-mile Delivery
Cainiao is also focused on improving last-mile delivery through innovative solutions, such as crowdsourced delivery networks and autonomous delivery vehicles.
Shipment Tracking with Cainiao
How Cainiao Shipment Tracking Works?
Cainiao's logistics information platform connects shippers, carriers, warehouses, and third-party logistics providers, allowing for real-time tracking and data analysis. Customers can track their shipments through the platform using their unique tracking number.
Tracking Number Forms
Cainiao tracking numbers typically consist of a series of alphanumeric characters, varying in length depending on the carrier or logistics provider (e.g. LP0123456789). Customers can input their tracking number on the Cainiao tracking platform or on our package tracking platform to access real-time shipment information.
Shipment Delivery Time
Delivery times vary depending on the destination and shipping method chosen. Domestic shipments within China usually take between 1 and 7 days, while international shipments can take anywhere from a few days to several weeks. Cainiao works closely with its partners to ensure timely delivery of goods.
How to Contact Cainiao
If you encounter any issues with your shipments or require assistance with tracking, you can contact Cainiao's customer service through their website, where they offer a help center and FAQs to address common concerns. Alternatively, you can reach out to the carrier or logistics provider directly for more specific inquiries.
Frequently Asked Questions (FAQs)
How do I track my Cainiao shipment?
To track a Cainiao shipment, enter the tracking number in the field above, click the "Carrier" button, and select "Cainiao." If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
What does my Cainiao tracking number look like?
Cainiao tracking numbers consist of alphanumeric characters and vary in length depending on the carrier or logistics provider. Therefore, there is no specific format for them.
How long does it take for my shipment to be delivered?
Delivery times vary depending on the destination and shipping method. Domestic shipments within China usually take between 1 and 7 days, while international shipments can take from a few days to several weeks.
How can I contact Cainiao if I have an issue with my shipment?
You can contact Cainiao's customer service through their website, where they offer a help center and FAQs. Alternatively, you can reach out to the carrier or logistics provider directly for more specific inquiries.
You can also call them via phone : +86-400-6767-903
About Cainiao
Cainiao Smart Logistics Network Limited, or simply Cainiao, is a Chinese logistics company founded in May 28, 2013 by Alibaba Group, along with other investors such as Fosun Group, China Life Insurance, and other major Chinese logistics companies. Cainiao was established to create a more efficient and streamlined logistics network in China to support the rapidly growing e-commerce industry.
Cainiao leverages advanced technologies such as big data, artificial intelligence, and the Internet of Things (IoT) to optimize its operations and provide innovative solutions to logistics challenges. The company operates a logistics information platform that connects various stakeholders in the supply chain, such as shippers, carriers, warehouses, and third-party logistics providers, to offer real-time tracking and data analysis.
The company has been working on several initiatives to improve the logistics industry, such as:
- Building smart warehouses and distribution centers that utilize automation, robotics, and data analysis to optimize storage, picking, and delivery processes.
- Developing innovative last-mile delivery solutions, including crowd-sourced delivery networks and autonomous delivery vehicles.
- Expanding its global logistics network to support cross-border e-commerce, enabling faster and more cost-effective delivery of goods from China to consumers around the world.
Cainiao has played a crucial role in the growth and success of Alibaba's e-commerce platforms, such as Taobao and Tmall, by significantly reducing delivery times and improving customer experience. As the company continues to invest in technology and expand its reach, Cainiao aims to become a global leader in smart logistics solutions.
Examples of statuses which Cainiao shipment tracking passes
| Statuses |
| A new delivery attempt is ongoing |
| A new delivery attempt is ongoing (Delivery again) |
| Accepted for Linehaul transportation (Received by Linehaul) |
| Accepted for transportation by Post (Package Received) |
| Accepted for transportation by Post (Post office collection) |
| Accepted for transportation by Post (Post office collection.) |
| Accepted for transportation by postal service |
| Accepted for transportation by postal service (Package Received) |
| Accepted for transportation by postal service (Post office collection) |
| Accepted for transportation by postal service (Post office collection.) |
| Arrival at local delivery center unsuccessful (Arrival at local delivery center unsuccessful) |
| Arrival at local delivery center unsuccessful (Failed to arrive the delivery office) |
| Arrived at destination country/region sorting center (In distribution with postman) |
| Arrived at destination country/region sorting center (【Riyadh Center】Received.) |
| Arrived at local delivery center (Arrived at Post Office) |
| Arrived at local delivery center (Arrived at local delivery center) |
| Arrived in transit country/region (AE_LZD_ORDER) |
| Arrived in transit country/region (Airline arrived at transit country or district) |
| Arrived in transit country/region (Airline arrived at transit country or district.) |
| Arrived in transit country/region (Arrive at transit country or district) |
| Arrived in transit country/region (Arrive attransit country or district.) |
| Arrived in transit country/region (In transit) |
| Arrived in transit country/region (Parcel is handled) |
| Arrived in transit country/region (Transit Arrival) |
| Arrived in transit country/region (transit country arrival) |
| At consolidation warehouse (Accepted in consolidated warehouse.) |
| At consolidation warehouse (Inbound success in consolidated warehouse.) |
| At departure country sorting center (Received by sorting center) |
| At departure country/region sorting center (Shipment Reached Center) |
| At destination country sorting center (At destination country/region sorting center) |
| At destination country/region |
| At destination country/region (Linehaul handover to next forwarder) |
| At destination country/region (Transiting via the transit Airport) |
| At destination country/region sorting center |
| At destination country/region sorting center (Arrive at sorting center in destination country) |
| At destination country/region sorting center (Arrived at destination country) |
| At destination country/region sorting center (At destination country/region sorting center) |
| At destination country/region sorting center (Consignment received at the PostNL Acceptance Centre) |
| At destination country/region sorting center (In distribution with postman) |
| At destination country/region sorting center (Received at HUB) |
| At destination country/region sorting center (Yangjiang city ,【Riyadh Center】 item collected , The postman :ZhangShiChe) |
| At destination country/region sorting center (【Riyadh Center】Arrived.) |