An Post, the state-owned provider of postal services in Ireland, stands as a crucial pillar in the country's communication infrastructure. Established in 1984 from the division of the Department of Posts and Telegraphs, An Post has evolved into a multifaceted organization offering diverse services. It not only handles letter post and parcel service but also operates deposit accounts, an all-Ireland next-day delivery service (Express Post), and an international express-mail service (EMS).
As one of Ireland's largest employers, An Post has undergone significant changes, including downsizing and the closure of some rural branches, sparking political discussions. Despite these challenges, An Post has continued to adapt and thrive, ensuring profitability and efficiency across its operations. All international parcels arriving in Ireland are processed through An Post's mail centre in Portlaoise, emphasizing its central role in the nation's postal system.
Headquarters and Network
An Post's headquarters recently moved from the historic General Post Office building on O'Connell Street in Dublin to new premises at North Wall Quay in June 2023. This relocation marks a new era for the organization, reflecting its commitment to modernization and improved service delivery. With approximately 1,100 offices and over 100 postal agents across Ireland, An Post maintains an extensive network, ensuring accessibility and convenience for its customers.
Shipment Tracking with An Post
How Shipment Tracking Works
An Post's shipment tracking system is designed for ease and efficiency. Customers can track up to five items at a time by entering their tracking or order numbers on the An Post website. This system allows for the tracking and management of all deliveries and returns in one place. Customers can even assign a backup delivery location to avoid missing deliveries and manage customs charges if necessary.
How do I track my shipment with An Post?
To track An Post shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "An Post". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Tracking Number Format
An Post tracking numbers follow a specific format that helps in identifying and monitoring shipments. Each tracking number typically starts with two letters, denoting the service type, followed by nine digits, and ends with a two-letter country code representing Ireland e.g. CC123456789IE . This structured format ensures that each shipment is uniquely identifiable and can be efficiently tracked through the An Post system.
An Post provides a range of postal services with varying delivery times. For national deliveries, the standard, digital stamp, registered, and express post services all promise next-working-day delivery. International deliveries vary, taking 3-7 working days for standard and registered posts, and 1-5 working days for express post and international courier services.
Contacting An Post for Shipment Issues
An Post prioritizes customer satisfaction and offers comprehensive support for any shipment-related concerns. If you are facing issues with tracking, missed deliveries, mail redirection, or require assistance with cost calculations, multiple contact methods are available for your convenience:
- Online Contact Form: For detailed queries, customers can fill out the contact form available at An Post's Contact Us page. This method allows you to describe your issue thoroughly and await a structured response.
- Email Support: If you prefer email communication, send your inquiries to [email protected]. This option is ideal for attaching documents or screenshots that may help in resolving your issue.
- Phone Support: For immediate assistance, you can call An Post at 00 353 1 705 7600. This direct line is especially useful for urgent concerns or if you need real-time guidance.
- Online Enquiry Form: Additionally, you can complete an online enquiry form available at this link for specific questions or concerns. This platform is designed to guide you through submitting your query to the relevant department efficiently.
With these varied contact methods, An Post ensures that support is readily available for both national and international customers, guaranteeing a smooth and hassle-free postal experience.
Frequently asked questions About An Post Shipment and Tracking Issues
What is the format of An Post tracking numbers?
An Post tracking numbers typically start with two letters indicating the service type, followed by nine digits, and ending with a two-letter country code for Ireland e.g. EE123456789IE. This unique format helps you to easily track and identify your shipment.
What should I do if my tracking number isn’t working?
If your tracking number isn't working, ensure you've entered it correctly. If the problem persists, it could be due to a delay in the system updating. Wait a few hours and try again. If the issue continues, contact An Post customer service for assistance.
How can I find out the expected delivery time for my package?
The expected delivery time for your package depends on the service used. National deliveries via standard, registered, and express post are typically delivered the next working day. International delivery times vary from 3-7 working days for standard and registered post to 1-5 working days for express post and international courier services.
What can I do if my package is delayed?
If your package is delayed, check the tracking status for any updates. Delays can be due to various reasons like weather, customs, or operational backlogs. If there's no update or if the delay is extended, contact An Post customer service for more information.
Can I change the delivery address after the shipment has been sent?
Changing the delivery address after the shipment has been sent is not usually possible. However, An Post offers services like redirection or holding the package at a local post office. Contact An Post as soon as possible to explore available options.
What should I do if I receive a damaged package?
If you receive a damaged package, report it to An Post immediately. Keep the packaging and contents as they were when you received them, as they might be needed for inspection or evidence in a claim process.
Is there a way to manage customs charges for international shipments?
An Post allows you to manage and pay customs charges online for international shipments. This can be done through the tracking system, where you can view and pay any applicable customs charges to facilitate the delivery of your international shipments.
What happens if I miss the delivery of my package?
If you miss the delivery of your package, An Post will typically leave a notification with instructions on how to retrieve your package, which may include picking it up from a local post office or arranging for a redelivery.