360Lion has emerged as a trailblazer in the realm of cross-border logistics, particularly between China and Latin America. Founded in 2015, the company has rapidly ascended to the forefront of international e-commerce and trade logistics, establishing its headquarters in the bustling metropolis of Shenzhen, with additional branches in key Chinese cities like Shanghai, Guangzhou, Yiwu, and Dongguan, as well as Hong Kong. 360Lion's comprehensive suite of services encompasses everything from B2C delivery solutions, FBA/FBM transport, to full-scale fulfillment services, catering to the burgeoning demand for efficient, reliable logistics in the cross-border e-commerce sector.
Services Offered by 360Lion
360Lion prides itself on offering a wide array of logistics solutions designed to streamline the international e-commerce process. Specializing in B2C services, FBA/FBM transport, and fulfillment, the company has positioned itself as a vital link for Chinese cross-border e-commerce enterprises looking to penetrate the Latin American market. Through its strategic partnerships with international and Latin American e-commerce platforms, including giants like Amazon, Shopee, and Mercado Libre, 360Lion facilitates seamless, end-to-end logistics services, ensuring that Chinese products effectively reach overseas consumers.
Shipment Tracking with 360Lion
How Shipment Tracking Works
360Lion understands the importance of transparency in the logistics chain, which is why it provides a sophisticated tracking system for all shipments. Each package dispatched through 360Lion is allocated a unique tracking number, following the format 'WSH', two letters, a series of digits, and ending with 'YQ' (e.g., WSHXX123456YQ). This enables both sellers and buyers to monitor their shipments in real-time, from departure to delivery, ensuring peace of mind and enhancing the overall shipping experience.
Tracking Number Format
The tracking number format utilized by 360Lion is strategically crafted to facilitate seamless identification and tracking of shipments throughout its extensive global network. This format ensures that customers can easily monitor their packages, providing a transparent and accessible tracking experience. Specifically, the tracking numbers begin with the prefix 'WSH', followed by two letters from A-Z, a series of digits, and concluding with 'YQ'. An example of this format would be 'WSHXX123456YQ'. Customers are encouraged to enter these tracking numbers on the 360Lion website to receive up-to-date information regarding the location and status of their shipments, thereby enhancing the overall customer service experience with clarity and efficiency.
How to track 360Lion shipments?
To track a 360Lion shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "360Lion" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
360Lion boasts impressive delivery times for shipments from China to key Latin American destinations such as Brazil, Mexico, Chile, Peru, and Colombia, averaging between 13-30 days. This efficiency underscores 360Lion's commitment to overcoming the logistical challenges inherent in international shipping, ensuring timely deliveries across vast distances.
Contacting 360Lion for Shipment Issues
For any inquiries or concerns regarding shipments, 360Lion advises customers to initially contact the seller for the fastest resolution, as they have established communication channels with the company. However, for additional support or direct inquiries, 360Lion can be reached through various channels:
- Company Address: Room 1301, Yousuowei Building A, No.2000 Jiaxian Road, Longgang District, Shenzhen, Guangdong, China.
- Support Form: Customers can fill out a support form on the 360Lion website for specific concerns related to tracking or shipment issues.
360Lion's pioneering approach to cross-border logistics, combined with its innovative tracking solutions and customer-centric services, has solidified its position as a leader in facilitating Chinese e-commerce expansion into the Latin American market. Through strategic investments in charter flight resources and a deep understanding of the logistics landscape, 360Lion continues to drive the future of international trade and e-commerce logistics, making the global marketplace more accessible and efficient for sellers and consumers alike.
Frequently Asked Questions Regarding 360Lion Shipment-Related Issues
What should I do if my tracking number isn't showing any updates?
If your tracking number provided by 360Lion isn't displaying updates or appears inactive, first ensure that you've entered the number correctly. Tracking information may take some time to update in the system. If the problem persists, it's advisable to contact the seller directly for assistance, as they have established communication channels with 360Lion.
My package is marked as delivered, but I haven't received it. What should I do?
If the tracking information indicates that your package has been delivered but you haven't received it, check around your delivery area and with neighbors to see if the package was placed in a secure spot or received on your behalf. If the package is still missing, contact the seller immediately with your tracking number and order details to report the issue. They can assist in coordinating with 360Lion to investigate the discrepancy.
Can I change the delivery address after my package has been sent?
Once a package is in transit, changing the delivery address may not always be possible due to the logistics involved. However, you should contact the seller as soon as you realize a change is necessary. They can inform you whether an address change is possible at that stage of the delivery process and guide you through any available options.
What are the typical delivery times for 360Lion shipments?
Delivery times for 360Lion shipments from China to Latin American countries like Brazil, Mexico, and Chile average between 13-30 days. These estimates can vary based on factors such as customs clearance and specific delivery service used. For more accurate delivery information, refer to the details provided by the seller at the time of purchase or contact them directly for updates.
How do I contact 360Lion if there's an issue with my shipment?
For any issues or concerns related to your shipment, it's recommended to contact the seller directly. Sellers typically have direct communication channels with 360Lion and can provide quick and effective assistance. If you need further information about 360Lion or its services, visit the official website for contact details and support options.
What can I do if my shipment is delayed?
If your shipment is delayed, please check the most recent tracking updates for any notifications or reasons for the delay. Delays can occur due to customs clearance, weather conditions, or operational issues. If there is no clear reason for the delay or if the delay extends beyond the expected delivery window, contact the seller for assistance. They can provide additional information or coordinate with 360Lion to resolve the issue.
How do I report a lost shipment?
To report a lost shipment, gather your shipping details, including the tracking number (e.g., WSHXX123456YQ), and contact the seller directly. The seller can initiate an investigation with 360Lion on your behalf. Reporting as soon as you suspect your shipment is lost can help expedite the resolution process.
Can I request a specific delivery date or time with 360Lion?
360Lion aims to provide efficient delivery services but typically cannot guarantee delivery on a specific date or time due to the variables in international logistics. However, for special requests or concerns about timing, it's best to communicate with the seller when placing your order. They can provide guidance based on the shipping options available and, if possible, coordinate with 360Lion to meet your delivery preferences.
Is it possible to reroute my package to a different address while in transit?
Rerouting a package to a new address while it is in transit is subject to 360Lion's policies and the specifics of the shipment. If you need to change the delivery address, contact the seller as soon as possible. The seller will assess the feasibility of rerouting your package and guide you through the process if such changes can be accommodated.
How can I track multiple shipments at once?
If you have multiple shipments being handled by 360Lion, you can track each package individually using their respective tracking numbers on the 360Lion website. For a more streamlined approach, consider using any shipment management tools provided by the seller or third-party apps designed to track multiple shipments across different carriers.
What should I do if I receive a damaged item?
If you receive a damaged item, document the condition of the item and its packaging immediately with photographs. Contact the seller with this documentation and your order details, including the tracking number. The seller will guide you through the process of filing a claim with 360Lion and arranging for a return, replacement, or refund as per their policy.