360 Lion, also known as 360Lion Express, is a Chinese cross-border logistics provider specializing in e-commerce parcel delivery between China and overseas markets, particularly the Americas. Founded in 2015, the company is headquartered in Shenzhen and has established operations and branches that support shipments from China and Hong Kong to markets including Mexico, Chile, Brazil, the United States and Colombia.
For online sellers, 360 Lion provides cross-border B2C parcel services designed for relatively small e-commerce shipments. The company also offers FBA and FBM freight forwarding, overseas warehousing, fulfillment and one-piece order dispatch services. Its network combines origin processing in China with international transportation, customs clearance, overseas warehouses and destination delivery operations.
360 Lion has developed particularly extensive logistics infrastructure for trade between China and Latin America. Its official information describes self-operated international trunk-line resources, charter-flight capacity and overseas warehouse operations. The company also works with major e-commerce marketplaces and merchants that require transportation, inventory storage, order fulfillment and final delivery support.
For recipients, Tracking provides visibility as an e-commerce package progresses from origin processing toward its destination. A 360 Lion shipment can pass through warehouse inspection and scanning, international transportation, customs clearance and destination distribution before reaching the recipient. Depending on the route, the final delivery stage may involve 360 Lion's local operations or another last-mile delivery company within the destination market.
How 360 Lion shipment tracking works
To Track a 360 Lion package with 4Tracking, enter the complete 360 Lion tracking or waybill number in the search box and start the search. 4Tracking can retrieve the available shipment information and display the Tracking events associated with the parcel as it progresses through the logistics network.
Official 360 Lion route documentation shows how a typical cross-border parcel can move through several distinct stages. Packages arriving at an origin warehouse may first undergo an X-ray inspection, followed by scanning, weighing or measurement and warehouse processing. The parcels are then packed for international transportation and transferred toward the airport or another international departure facility.
For air shipments, 360 Lion's published procedures show that consolidated cartons can receive a master air waybill label before flight arrangements are completed. After arrival in the destination country, the shipment proceeds through customs clearance and then moves into the last-mile delivery stage. Tracking events may therefore reflect several different parts of the journey rather than a single continuous courier route.
The exact amount of package tracking information depends on the service and destination. Some routes can provide detailed warehouse and delivery updates, while other stages may show fewer public scans during international transportation or customs processing. A temporary gap between Tracking events does not necessarily mean that the parcel has stopped moving.
360 Lion tracking number formats
360 Lion's public website provides shipment Tracking services but does not publish a complete official specification covering every tracking-number prefix, character length or numbering format used across its routes. Because the company operates multiple parcel lines and destination services, it would be unreliable to assume that every 360 Lion shipment follows one fixed pattern.
The safest approach is to copy the tracking or waybill number exactly as it appears in the merchant's shipping confirmation, order page or logistics notification. Enter the complete identifier into 4Tracking without replacing letters or digits. If several references are shown with an order, use the value specifically identified as the tracking number, shipment number or waybill rather than the retailer's internal order number.
International logistics can also involve more than one identifier. For example, 360 Lion's official workflow refers to a MAWB, or master air waybill, for consolidated air cargo. That freight document is not necessarily the same number that an individual shopper should use for package tracking. Recipients should normally use the parcel-level tracking number supplied for their own order.
360 Lion delivery times
360 Lion does not publish one universal delivery promise for every destination. Instead, its official product pages provide different lead times according to the specific route and service. These figures should be treated as service estimates rather than guaranteed arrival dates because customs processing, flight schedules, destination conditions and delivery attempts can change the actual transit time.
For example, the official Mexico MX1001 service page lists a lead time of approximately 12 to 15 working days and states that the service includes up to three free delivery attempts. Another Mexico service, MX1012, is also listed with an estimated lead time of 12 to 15 working days, although its shipment limits and service conditions differ from MX1001.
For Chile, the official Chile Postal Service CL1003 page lists an estimated delivery time of approximately 15 to 20 working days and up to two free delivery attempts. The CL1001 Chile service has been listed with an estimated lead time of approximately 20 to 25 working days. These examples demonstrate why the route used for an individual shipment matters when estimating delivery.
360 Lion also operates services toward Brazil, Colombia and the United States, but a single public delivery-time promise covering every service to these countries is not provided in the official information reviewed. For those shipments, the most useful indicator is the latest Tracking history combined with the delivery estimate supplied by the merchant for the specific logistics product selected.
Why 360 Lion Tracking may not update for several days
A cross-border package can spend time moving between operational points without generating a new public Tracking event. For example, after origin warehouse processing, a shipment may wait for its international transportation arrangement or travel between China and the destination country before another scan appears.
Customs clearance can also create a gap. Official 360 Lion route procedures specifically show customs clearance taking place after the shipment reaches the destination port or arrival point. The time required for this stage can vary according to the destination, shipment documentation, declared goods and decisions made by customs authorities.
Another gap may occur when responsibility changes from international transportation to the last-mile delivery operation. 360 Lion's route documentation shows last-mile delivery as a separate final stage. Once a local delivery network receives the parcel, new scans may appear only after the shipment is processed at the destination facility or assigned for delivery.
What common 360 Lion shipment stages mean
An origin warehouse or warehouse-processing event generally indicates that the parcel has entered a 360 Lion processing facility and is being inspected, scanned or prepared for international transportation. This is different from a merchant merely creating an order, because the official workflow includes physical warehouse handling before shipment departure.
An airport or flight-related event means the parcel has progressed toward international transportation. Because e-commerce packages can be consolidated into larger cargo shipments, the parcel may remain in this stage while a flight is scheduled or while consolidated freight is transported toward the destination.
An arrival or customs event indicates that the international portion of the journey has reached the destination country or entry point and that import processing is underway. After customs release, the shipment can move toward last-mile delivery. When Tracking reaches the final-mile stage, the parcel is normally closer to delivery, although local sorting and delivery attempts may still require additional time.
How to contact 360 Lion about shipment issues
If a 360 Lion package has stopped updating for an unusually long period, appears to have a delivery problem or cannot be located, first check the complete Tracking history and then contact the seller. The merchant usually has the original shipment booking and can confirm which 360 Lion service and destination route were purchased.
360 Lion publishes info@360lion.com as its general contact email. Its official help information also lists sendcs@360lion.com for customer-service inquiries. When requesting assistance, include the complete tracking or waybill number, destination country, recipient information where appropriate and a concise description of the shipment problem.
Official 360 Lion help information also lists the contact numbers 18588209083 and 0755-2360-1325. Because regional dialing requirements and contact availability can vary, customers outside China may find email or the contact tools on the official 360 Lion website more practical for the initial inquiry.
360 Lion's official help documentation notes that delays, damage or loss can result from issues such as incomplete shipment information, customs requirements, inspection, policy changes or other circumstances outside normal transportation control. Providing accurate shipment details when contacting support can help the company identify the relevant route and investigate the problem more efficiently.
Frequently asked questions about 360 Lion package tracking issues
How do I Track a 360 Lion package?
Enter the complete 360 Lion tracking or waybill number in the 4Tracking search box and start the search. The available Tracking events will show the recorded progress of the parcel through the cross-border logistics network.
What does a 360 Lion tracking number look like?
360 Lion does not publish a complete official list of parcel tracking-number prefixes, lengths or formats covering all of its services. Use the exact shipment or waybill number provided by the merchant rather than assuming that a valid number must follow a particular pattern.
Why is my 360 Lion Tracking not updating?
The parcel may be travelling between facilities, waiting for international transportation, undergoing customs clearance or transitioning to the destination delivery operation. These stages can produce gaps between visible package tracking events.
How long does 360 Lion delivery to Mexico take?
Delivery depends on the service. Official examples include Mexico MX1001 and MX1012, both of which list estimated lead times of approximately 12 to 15 working days. These are service estimates and can be affected by customs and transportation conditions.
How long does 360 Lion delivery to Chile take?
Official 360 Lion product pages list approximately 15 to 20 working days for Chile Postal Service CL1003 and approximately 20 to 25 working days for CL1001. The actual time depends on the service selected and the conditions affecting the individual shipment.
Does 360 Lion deliver to Brazil, the United States and Colombia?
Yes. 360 Lion's official service information includes cross-border and overseas logistics operations serving Brazil, the United States and Colombia, in addition to major Latin American markets such as Mexico and Chile. Specific products and delivery arrangements differ by country.
Why does my 360 Lion shipment mention customs?
Customs clearance is a normal part of international delivery. 360 Lion's published parcel procedures show destination customs processing occurring after international arrival and before final-mile delivery. A shipment may remain at this stage until the relevant authorities release it.
Why can another delivery company appear after 360 Lion?
360 Lion's official route procedures separate international transportation from last-mile delivery. Depending on the destination and service, another delivery company may therefore handle the final stage and generate some of the later Tracking updates.
What should I do if my 360 Lion package is delayed?
Check the latest Tracking event and compare it with the expected lead time for the service used. If the shipment has remained unchanged beyond a reasonable period, contact the merchant and 360 Lion with the complete waybill number so they can check the shipment status.
How can I contact 360 Lion customer service?
360 Lion publishes info@360lion.com as a general contact address and sendcs@360lion.com for customer-service inquiries. Its official help information also lists the telephone numbers 18588209083 and 0755-2360-1325.
Can a customs delay mean my 360 Lion package is lost?
No. A customs status by itself does not indicate that the package is lost. Customs inspection and clearance are documented stages of 360 Lion's international shipping process, and Tracking may remain unchanged until the parcel is released for the next stage of delivery.
Monthly Delivery Performance for 360 Lion – August 2026
Our comprehensive monthly delivery report for 360 Lion in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 CHNChina |  BRABrazil |
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| CHN China |  MEXMexico |
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