Turkish Post, known as PTT (Posta ve Telgraf Teşkilatı), is Turkey’s state-owned postal and telegraph service provider. Established in 1840, PTT has evolved from a traditional mail operator into a comprehensive logistics and financial services organization. With a nationwide network of over 4,000 branches and a workforce exceeding 16,000 employees, PTT plays a central role in connecting Turkish citizens and businesses with both domestic and international markets.
PTT’s core services include domestic letter and parcel delivery, international mail, express courier services (PTT Kargo), and e-commerce logistics solutions. In addition to postal operations, PTT offers banking and financial services through PTTBank, including money transfers, bill payments, and savings account management. Their role in national infrastructure extends to providing telecommunication services in rural areas and managing PTT-owned real estate for logistics operations.
To support Turkey’s rapidly growing e-commerce sector, PTT has invested heavily in digital transformation and parcel logistics. Through PTT Kargo and global alliances such as EMS (Express Mail Service), PTT now offers end-to-end shipping solutions for online retailers. Merchants can integrate PTT’s API to generate shipping labels, calculate rates, and enable real-time PTT shipment tracking directly from their e-commerce platforms. As a result, Turkish consumers enjoy faster deliveries, transparent package visibility, and simplified returns handling.
PTT’s extensive network includes regional sorting centers in major cities like Istanbul, Ankara, and Izmir, with dedicated international hubs that process incoming and outgoing cross-border shipments. By leveraging its own fleet of vehicles and a growing roster of local distribution partners, PTT guarantees coverage in urban centers as well as remote villages. This combination of scale, digital tools, and local expertise makes PTT a trusted partner for individuals and businesses looking to track PTT shipments and ensure reliable last-mile delivery.
How Shipment Tracking Works
When you drop off a parcel at a PTT branch or schedule a pick-up through PTT’s online portal, the package is assigned a unique 13-character tracking number. This code is printed on the shipping label and provided to the sender. If you’re shopping online, the merchant will generate this tracking code via PTT’s API integration and share it with you in your order confirmation email. Learning how to track PTT shipments starts with locating this code—typically formatted as two letters, nine digits, and the “TR” country code.
Real-Time Tracking Updates
PTT’s centralized tracking system collects scan data at every major checkpoint: branch acceptance, sorting center departure, international gateway arrival, customs clearance, local sorting, and final delivery. Each time a scan event occurs, the status is uploaded to PTT’s tracking portal. End customers and merchants can visit PTT’s online tracking page or any third-party shipment tracking tool that supports PTT codes to view the latest updates—such as “In Transit,” “Customs Clearance,” “Out for Delivery,” or “Delivered.”
Tracking Number Form
Every PTT package is identified by a standardized 13-character code designed for global compatibility:
- Two-Letter Prefix (AA): Denotes service type (e.g., “RR” for registered mail, “LC” for logistics).
- Nine-Digit Sequence (123456789): Unique numeric identifier for each shipment.
- Country Code “TR”: Indicates Turkey as the origin.
When entering your code to track PTT shipments, input all characters exactly as shown—no spaces or hyphens—to ensure accurate validation and instant status retrieval.
How to track PTT shipments?
To track PTT shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Turkish Post (PTT)" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Shipment Delivery Time
Domestic Delivery Time
PTT offers several service levels for parcels within Turkey:
- Same-Day Express (Within the Same City): Available in major metro areas like Istanbul, Ankara, Izmir, and Bursa. Parcels dropped off before the midday cutoff (usually 11:00 AM local time) are delivered by late afternoon.
- Next-Day Delivery (Intercity): Standard parcels between major cities (e.g., Istanbul → Ankara, Izmir → Antalya) typically arrive within 1 business day. Remote or less-served regions may require 2–3 days.
- Economy Service (Rural Areas): Parcels bound for villages or smaller towns outside main distribution routes can take 2–4 business days.
Examples of Domestic Delivery Times
- Istanbul → Ankara (Next-Day): Pickup Monday morning, delivered Tuesday by end of day.
- Bursa → Edirne (Next-Day): Parcel drops off Tuesday afternoon, arrives Wednesday morning.
- Antalya → Van (Economy): Dispatched Wednesday, delivered Friday or Saturday, depending on local DSP capacity.
International Delivery Time
Through partnerships with EMS and major global carriers, PTT manages cross-border shipments to over 200 countries:
- Europe (Standard Service): Parcels to European Union countries generally arrive in 5–7 business days after departure from Istanbul’s international hub.
- Europe (Express Service): For time-sensitive shipments to Germany, France, or the UK, express options deliver in 3–5 business days.
- North America (Standard Service): Shipments to the United States or Canada take 7–10 business days, including customs clearance.
- North America (Express Service): Express parcels arrive in 5–7 business days.
- Middle East & Gulf (Standard Service): Parcels to GCC countries typically deliver in 4–6 business days.
- Middle East & Gulf (Express Service): Express can be as fast as 2–3 business days.
- Rest of World (Economy): Shipments to Asia-Pacific or Africa under economy rates range from 10–15 business days, depending on route and customs processing times.
Examples of International Delivery Times
- Istanbul → Berlin (Standard): Parcel leaves Turkish sorting center Tuesday evening, clears German customs Thursday morning, and is delivered Friday—total 4 business days.
- Izmir → New York (Express): Parcel dispatched Wednesday, lands in JFK Friday, clears customs same day, and arrives at destination Saturday—5 business days.
- Ankara → Riyadh (Standard): Shipped Monday, departs via air Tuesday, clears Saudi customs Thursday, delivered Friday—5 business days.
During peak season—such as Ramadan sales or end-of-year holiday shopping—transit times may extend by 1–3 days due to higher volumes and customs congestion. Merchants and recipients should monitor PTT shipment tracking to stay informed of any delays.
Contacting PTT Support for Shipment Issues
Phone and Email Support
If you experience any issues—such as “No information found,” delayed scans, or “Shipment exception” statuses—reach out to PTT’s customer service team:
- Phone: +90 444 1 788 (Available 24/7 for general inquiries)
- Email: [email protected]
When calling, have your 13-character tracking number ready. Email inquiries should include:
- The tracking code (e.g., RR123456789TR).
- Description of the issue (e.g., “No updates for 5 days,” “Delivered but not received”).
- Sender and recipient details (names, addresses).
In-Person Assistance
For hands-on support, visit your nearest PTT branch. On-site staff can:
- Verify shipment status in PTT’s internal system.
- Initiate a tracer or inquiry if the parcel is lost or delayed at customs.
- Provide proof of delivery (POD) or scan logs for investigation.
Branches operate Monday through Saturday (hours may vary by location), and staff can escalate complex cases directly to regional hubs or customs brokers.
Working with Your Merchant or Sender
If you purchased from an online retailer, contact the seller first. Merchants often have faster access to PTT’s merchant portal and can:
- Confirm that the shipment was handed over to PTT.
- Open an official inquiry or exception request on your behalf.
- Escalate missing or damaged parcel claims more quickly than individual customers.
For e-commerce orders, provide the merchant with the tracking number and any screenshots of your tracking screen. Once the merchant files a case, PTT typically responds within 48 hours with an update or next steps.
With these details, you can confidently track PTT shipments, understand typical delivery windows, and know precisely how to resolve any shipment tracking issues. By leveraging PTT’s robust network and follow-up procedures, you ensure a smoother shipping experience and timely delivery of your parcels—whether domestic or international.
Frequently asked questions about PTT shipment tracking issues
How do I begin to track PTT shipments if my tracking code isn’t working?
First, ensure you’ve entered your 13-character code exactly (two letters + nine digits + “TR”). Only uppercase letters and numbers, no spaces or dashes. If you still see “No information found,” wait 12–24 hours after drop-off for the first scan to register in PTT’s system.
Why hasn’t my PTT shipment tracking updated in several days?
PTT scanning can pause during customs clearance or high-volume periods. Domestic parcels usually resume status within 3–5 business days, while international shipments may take longer. Check again after 48 hours, and if there’s still no change, contact your sender to open an inquiry.
What does “In Transit” mean when I track PTT shipments?
“In Transit” indicates the parcel is moving between distribution centers or customs. It may not show every checkpoint—international transfers often skip minor scans. Allow 2–7 days between major scan updates before raising a claim.
The status says “Delivered,” but I haven’t received my parcel. What should I do?
First, check with neighbors or your local PTT branch. If the parcel truly isn’t there, contact your seller or sender to request proof of delivery (POD) from PTT. They can provide the exact delivery location and timestamp to help locate your parcel.
How long should I wait before considering a PTT shipment lost?
For domestic services, wait 7–10 business days without any scans. For international shipments, allow 14–21 business days due to longer transit and customs processing. If no status appears after these periods, ask your sender to file a lost-shipment claim with PTT.
What does “Shipment Exception” mean in PTT shipment tracking?
A “Shipment Exception” flags an issue like customs hold, incorrect address, or weather delay. The tracking status will typically show an exception code. Contact your sender to escalate with PTT’s support team for resolution and updated delivery timelines.
Can I get more detailed location updates when I track PTT shipments?
PTT provides major checkpoint scans only—branch acceptance, sorting centers, customs clearance, and last-mile delivery. For finer updates, you can ask your sender to select PTT Express or a partnered courier service that offers additional mid-transit scans.
Why am I receiving a timeout or error when trying to track PTT shipments online?
High traffic or temporary system maintenance can cause the tracking portal to time out. If you see an error, retry after 30 minutes or use a reputable multi-carrier tracking tool that supports PTT codes. If the issue persists for over 24 hours, have your sender verify PTT’s system status.
How can I contact PTT if I encounter a tracking issue?
You can reach PTT customer service by phone at +90 444 1 788, email [email protected], or visit your local PTT branch in person. When calling or emailing, include your full 13-character tracking number and a brief description of the issue to get faster assistance.
Should I contact PTT directly or my seller to resolve tracking issues?
For quickest resolution when you track PTT shipments, contact your seller or retailer first. They have direct access to PTT’s merchant portal and can open inquiries, request POD, or escalate exceptions on your behalf. If the seller is unable to help, then reach out to PTT support directly.
My tracking shows “Held at Customs.” What steps should I take?
“Held at Customs” indicates missing duties, taxes, or documentation. Check if the PTT status screen specifies what’s required. Contact your seller immediately to provide correct invoices or values. The seller can coordinate with PTT’s customs team to clear your parcel faster.
Can I change my delivery address after I’ve started to track PTT shipments?
Address changes depend on the service level and where your parcel is in transit. If your status is still at a sorting center or “In Transit,” ask your seller to submit a reroute request with PTT. Once the parcel is “Out for Delivery,” it’s usually too late to alter the address.
Monthly Delivery Performance for Turkish Post - PTT Posta – May 2025
Our comprehensive monthly delivery report for Turkish Post - PTT Posta in May 2025 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 TURTurkey |  UnknownUnknown |
|
| TUR Turkey |  DEUGermany |
|
 CHNChina | TUR Turkey |
|
| DEU Germany | TUR Turkey |
|
| TUR Turkey |  FRAFrance |
|
| TUR Turkey |  GBRUnited Kingdom |
|
| TUR Turkey |  ROURomania |
|
| TUR Turkey |  USAUnited States |
|
| TUR Turkey |  ITAItaly |
|
| TUR Turkey |  NLDNetherlands |
|
 JPNJapan | TUR Turkey |
|
| TUR Turkey |  ESPSpain |
|
| TUR Turkey |  SAUSaudi Arabia |
|
| TUR Turkey |  BELBelgium |
|
 BGRBulgaria | TUR Turkey |
|