Austria Post, known officially as Österreichische Post AG, is the leading postal service provider in Austria. Established as a public company in 1999, it has its roots in the postal operations of the former Austrian PTT (Post and Telegraph Administration). Headquartered in Vienna, Austria Post plays a crucial role in national and international mail and parcel delivery. The company is recognized for its comprehensive range of services including letter mail, advertising mail, print media, and parcel services. Its expansive network and modern logistics centers enable efficient handling of both traditional mail and e-commerce parcels.
Aside from its core postal services, Austria Post has diversified into digital solutions, offering innovative services like e-letter, digital advertising, and logistical support for online retailers. This adaptation to digital trends ensures that Austria Post stays at the forefront of the rapidly evolving postal and logistics industry. Its commitment to sustainability is also notable, with initiatives aimed at reducing CO2 emissions and promoting eco-friendly practices.
Austria Post operates numerous postal branches and partner outlets across Austria, making it easily accessible to customers. Its strategic partnerships and integration with international logistics networks further enhance its capacity to provide reliable and timely deliveries globally.
Shipment Tracking with Austria Post
How Shipment Tracking Works
Austria Post offers a reliable tracking system for both domestic and international shipments. Customers receive a tracking number when they send a parcel, which can be used on Austria Post's website or our dedicated shipment tracking platform to track the shipment's progress. The system provides real-time updates on the location and status of the package, offering peace of mind and transparency throughout the delivery process.
How to Track Austria Post Shipments?
To track Austria Post shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Austria Post". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Tracking Number Forms
The tracking numbers provided by Austria Post typically follow a specific format, beginning with two letters, followed by nine digits, and ending with 'AT' – the two-letter country code for Austria. For example, a typical tracking number might look like EE123456789AT.
Shipment Delivery Time
Austria Post is known for its prompt delivery services. More than 96% of PRIO letter mail items are delivered on the following business day in Austria. For domestic parcels, over 97% are delivered within two business days. Post Express items are guaranteed to be delivered on the next business day by 1:00 p.m.
Contacting Austria Post for Shipment Issues
If you encounter any issues with your shipments, Austria Post provides several channels for customer support. Customers can reach out through the contact form on the Austria Post website, email customer service, or call their hotline for direct assistance. The customer service team is dedicated to resolving any queries or concerns promptly and efficiently, ensuring a satisfactory resolution for all customers.
Frequently asked questions about Austria Post shipment-related issues
What should I do if my Austria Post package is delayed?
If your package is delayed, first check the status using your tracking number on Austria Post’s tracking page. If there’s no update or if the package is significantly delayed, contact Austria Post customer service for assistance.
How can I report a lost or damaged package with Austria Post?
To report a lost or damaged package, contact Austria Post customer service as soon as possible. Provide your tracking number and any relevant details about the package to aid in the investigation and resolution process.
Can I change the delivery address after the package has been shipped with Austria Post?
Changing the delivery address after the package has been shipped is usually not possible. However, you should contact Austria Post customer service to discuss any potential options.
Why isn’t my Austria Post tracking number working?
If your tracking number isn’t working, it might be due to a delay in the system update or incorrect entry. Double-check the number and try again. If the issue persists, contact Austria Post customer service for clarification.
How can I find my Austria Post tracking number if I lost it?
If you've lost your tracking number, check any email confirmations or receipts from Austria Post. If you still can’t find it, contact Austria Post customer service with details of your shipment to retrieve the tracking number.
What does it mean when my Austria Post tracking status says 'In Transit'?
A tracking status of 'In Transit' indicates that your package is on its way to the delivery address. This status will update as the package moves through different stages of the delivery process.
Examples of statuses which Austria Post shipment tracking passes
| Statuses |
| Address incorrect / incomplete |
| Clarification |
| Clarification at postal service point |
| Company (temporarily) closed |
| Consignee address incomplete |
| Consignee not available at time of delivery - carded |
| Consignee not available at time of delivery - notified |
| Consignee on vacation |
| Consignee unknown/has moved |
| Customs clearance impossible - return |
| Customs declaration completed |
| Customs declaration delay |
| Customs declaration delay - implausible value of goods |
| Customs declaration delay - missing import licence |
| Customs declaration delay - missing proof of value |
| Delay - Clarification |
| Delay - Item could not be delivered |
| Delay - damage report compiled |
| Delay due to damage - content checked |
| Delay due to force majeure |
| Delay due to repair of damaged package |
| Insufficient packaging repaired |
| Insufficient postage parcel stamp |
| Item accepted |
| Item accepted abroad |
| Item accepted at Pick-Up Station |
| Item accepted at sendbox |
| Item arrived at Pick-Up Station |
| Item arrived at Post Pick-Up Box |
| Item arrived at country of destination |
| Item arrived at destination airport |
| Item arrived at postal service point |
| Item arrived in Austria |
| Item arrived in country of destination |
| Item at Hermes Shop |
| Item at depot |
| Item being processed in Austria |
| Item being processed in country of destination |
| Item being processed in country of origin |
| Item carded |
| Item could not be delivered - consignee notified |
| Item could not be delivered - return |