Orange Connex (China) Limited, also known as SpeedPAK, is at the forefront of transforming the international e-commerce landscape. This innovative tech company was established through a collaboration between CITI CPE, a prominent Chinese private equity investor, and eBay, a trailblazer in the worldwide e-commerce arena. Utilizing their considerable assets and expertise in the industry, Orange Connex introduces SpeedPAK, a service emblematic of their dedication to delivering rapid, reliable, transparent, cost-effective, and eco-friendly logistics solutions for e-commerce.
Orange Connex Services
Orange Connex provides a range of services tailored to the e-commerce sector:
- Direct Mail: SpeedPAK, developed in collaboration with eBay, offers direct mail services to e-commerce businesses in the Greater China region. This service is customized according to eBay’s platform policy.
- Multi-Channel Solutions: Utilizing the SpeedPAK network, this service provides global e-commerce businesses with top-notch service quality and comprehensive supply chain solutions.
Shipment Coverage and Delivery Time
SpeedPAK covers over 50 countries and regions worldwide, including major markets like USA, UK, Germany, Australia, Canada, France, Italy, Spain, and Israel. The service offers:
- Standard Service: Deliveries within 8-12 business days.
- Economy Service: Deliveries within 10-15 business days.
Shipments are charged based on weight, with specific thresholds for different regions.
SpeedPAK Tracking and Delivery
SpeedPAK Tracking System
SpeedPAK offers an online shipment tracking system, allowing customers to monitor their shipments in real time. This system enhances transparency and ensures customers are informed about their shipment's status.
How to Track SpeedPAK Shipments?
To track a SpeedPAK shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "SpeedPAK" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Tracking Number Formats
SpeedPAK tracking numbers consist of 28 characters, starting with 'ES' for Standard service or 'EE' for Economy Service, followed by a series of numbers and characters. For example, a Standard service tracking number may look like: ES10012349351300001010001D0N.
How Long Does SpeedPAK Take to Deliver Shipments?
According to the official website, SpeedPAK's standard service delivery time is 8-12 business days, while the Economy Service takes 10-15 business days.
Contact and Customer Support
Headquartered in China, Orange Connex provides comprehensive customer support. Customers can contact them via email at [email protected] or use their online customer service available from Monday to Saturday, 9:00-18:00, excluding national holidays. This support system ensures timely assistance for any shipment-related queries or issues.
Frequently asked questions about SpeedPAK Shipment and Tracking
What Should I Do If My Shipment Is Delayed?
If your SpeedPAK shipment is delayed beyond the estimated delivery timeframe, first check the latest status using the online tracking system. If the tracking information has not been updated or the delay is significant, contact SpeedPAK customer support for further assistance.
How Can I Understand Different Tracking Statuses?
Various tracking statuses on the SpeedPAK system indicate the progress of your shipment. 'In transit' means your package is on its way, while 'Delivered' confirms it has reached its destination. If you see 'Exception', it indicates an issue with the delivery which may require your attention. For clarification on specific tracking statuses, consult SpeedPAK's tracking guide or contact their customer support.
What Are the Formats of SpeedPAK Tracking Numbers?
SpeedPAK tracking numbers are 28 characters long. They start with 'ES' for Standard service or 'EE' for Economic service, followed by a series of numbers and characters, e.g., ES10012349351300001010001D0N or EE10012349351300001010001D0N.
What Should I Do If My Shipment Arrives Damaged?
If you receive a damaged shipment, immediately contact SpeedPAK customer support. Provide your tracking number and, if possible, include photographic evidence of the damage to expedite the resolution process.
Can I Change My Delivery Address After the Shipment Has Been Sent?
Changing the delivery address after the shipment has been dispatched is usually challenging. However, it's worth contacting SpeedPAK customer support as soon as possible to inquire if a change is still feasible.
How Are Customs Duties and Taxes Handled for International Shipments?
Customs duties and taxes for international shipments are typically the responsibility of the recipient. While SpeedPAK may provide some guidance, the final charges are determined by the customs authorities of the destination country.
How to Contact SpeedPAK If There's an Issue with My Shipment?
For any issues or inquiries regarding your shipment, you can contact SpeedPAK via email at [email protected] or through their online customer service during business hours.
Conclusion
SpeedPAK (Orange Connex), with its strategic partnership with eBay and innovative logistics solutions, stands as a significant player in the global e-commerce logistics industry. Their focus on delivering efficient, transparent, and sustainable logistics services makes them a reliable choice for businesses seeking to navigate the complexities of global e-commerce shipping.