Parcelforce Worldwide, commonly known simply as Parcelforce, is a reputable courier and logistics service in the United Kingdom. With its headquarters situated in Milton Keynes, England, the company operates under the Royal Mail Group Limited and has been a key player in the British postal sector since its inception in 1986. Parcelforce's network extends not only across the UK but also internationally, working in conjunction with trusted global delivery partners to ensure the efficient and safe delivery of parcels worldwide.
The range of services offered by Parcelforce is diverse and designed to meet the varying needs of its customer base. It includes same-day delivery, next-day delivery, two-day delivery, large parcel delivery, and international shipping. The company also provides comprehensive business solutions, helping enterprises with bulk shipping and logistical needs. With these services, Parcelforce caters to both individuals and businesses alike, ensuring that parcels of all sizes can be sent and received promptly and securely.
Parcelforce's headquarters in Milton Keynes is a hub of innovation and coordination. It is from here that the company oversees its vast network of over 50 depots, manages its 24/7 customer service, and drives the technological advancements that keep it at the forefront of the postal sector. The operations conducted from the Milton Keynes hub play a significant role in the swift and secure movement of millions of parcels each year.
Parcelforce Shipment Tracking
How Does Parcelforce Shipment Tracking Work?
Shipment tracking is a critical feature of Parcelforce's services, enabling customers to monitor their parcels in real-time from collection to delivery. The tracking system uses barcodes attached to each parcel, which are scanned at various points along the route to update the parcel's status. By using the Parcelforce tracking service, customers can gain a detailed view of their parcel's journey and estimated arrival time, offering them peace of mind and the ability to plan ahead.
How to Track Parcelforce Shipments?
To track Parcelforce shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Parcelforce". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
What Does a Parcelforce Tracking Number Look Like?
A Parcelforce tracking number is unique to each parcel and generally comprises letters and numbers. For domestic services, the tracking number often starts with two letters, followed by seven numbers, and ends with 'GB' (Example: 'CP1234567GB'). For international shipments, the tracking number usually consists of two letters, nine numbers, and ends with 'GB' (Example: 'EE123456789GB'). However, the formats can vary depending on the specific service used.
Parcelforce Shipment Delivery Times
Delivery times for Parcelforce services depend on the specific service selected. For example, the express9, express10, expressAM, and express24 options offer guaranteed delivery by 9 am, 10 am, noon, and the end of the day respectively on the next working day. The express48 service ensures delivery within two working days. International delivery times vary based on the destination and service chosen but are generally within 2-7 working days. It's important to note that these are estimated delivery times and actual delivery can vary based on various factors such as customs clearance for international shipments.
An example of a delivery timeline could be as follows: A parcel sent using the express24 service would be collected or dropped off on Day 1, processed through one of Parcelforce's depots overnight, and then delivered to the recipient by the end of Day 2.
How to Contact Parcelforce for Shipment Issues?
If you're experiencing any issues with your shipments or require any further assistance, Parcelforce offers a dedicated customer service line. You can reach out to their customer service team on 0344 800 4466. They are available from 8.00am to 7.00pm Monday to Friday, and 8.00am to 12.30pm on Saturday, excluding UK Public and Bank Holidays.
For Welsh Speaking Customers:
Welsh speaking customers can get in touch with the Parcelforce team on 0344 800 5550. This service ensures that the language barrier does not hinder your ability to access quality customer service.
For Customers with Impaired Hearing:
If you have impaired hearing and would like to use the Relay UK service to contact Parcelforce, you can do so by dialing 18001 or 03447480019. This service ensures that you can effectively communicate with the customer service team and have your concerns addressed promptly.
Remember to have your tracking number and shipment details at hand when contacting Parcelforce. These details will facilitate a swift and effective resolution of your concerns.
Frequently Asked Questions about Parcelforce
What is Parcelforce?
Parcelforce is a leading courier and logistics service in the United Kingdom. Operating under the Royal Mail Group Limited, it offers a range of domestic and international parcel delivery services.
Where is Parcelforce headquartered?
Parcelforce is headquartered in Milton Keynes, England. This location serves as the central hub for the company's nationwide operations.
What does a Parcelforce tracking number look like?
A Parcelforce tracking number is generally comprised of letters and numbers. For domestic services, it often starts with two letters, followed by seven numbers, and ends with 'GB'. For international services, the tracking number typically consists of two letters, nine numbers, and ends with 'GB'.
How long does it take for Parcelforce to deliver a package?
The delivery times for Parcelforce depend on the specific service chosen. Domestic services range from same-day delivery to two-day delivery. International delivery times can vary based on the destination but are generally within 2-7 working days.
What should I do if my Parcelforce shipment is delayed?
If your Parcelforce shipment is delayed, it's recommended to check its status using the tracking number on the Parcelforce website. If the delay is significant, or there are no recent updates, you should contact Parcelforce's customer service for further assistance.
What should I do if my tracking information isn't updating?
Parcelforce aims to provide real-time tracking information for your parcels. However, if you notice that the tracking information isn't updating, it could be due to a delay in the scanning process or a technical issue. Wait for a short period and refresh the tracking page. If the tracking information still doesn't update after a significant amount of time, you should contact Parcelforce customer service.
Can I send a parcel to a Post Office for collection?
Yes, Parcelforce offers a 'Post Office for Collection' service. This service allows you to send your parcel to a Post Office of your choice where the recipient can pick it up at a convenient time. This service can be particularly useful if the recipient won't be at home to accept the delivery.
What happens if my parcel is damaged in transit?
If your parcel is damaged in transit, you should report this to Parcelforce as soon as possible. You may be eligible for compensation depending on the circumstances and the type of service you used. Remember to provide as much detail as possible, including photographs of the damage, when reporting the issue.
Can I send a parcel internationally with Parcelforce?
Yes, Parcelforce offers international shipping services to a vast number of countries around the world. They provide different services based on the destination and the speed of delivery required. You can find more information about their international services on the Parcelforce website.
What should I do if I missed my Parcelforce delivery?
If you missed your Parcelforce delivery, the courier will usually leave a 'missed delivery' card with instructions on how to arrange a redelivery or collection. You can also manage your delivery options by entering the tracking number on the Parcelforce website.
How can I change my delivery address with Parcelforce?
For security reasons, Parcelforce generally doesn't allow changes to the delivery address once the parcel is in transit. However, if you need to change the address, it's best to get in touch with Parcelforce customer service directly to see what can be done.
What size parcels can I send with Parcelforce?
Parcelforce can handle a wide range of parcel sizes. However, there are weight and size limits, which can vary depending on the service chosen. The maximum weight for most services is 30kg, and the maximum size is typically 1.5m length and 3m length and girth combined. It's always a good idea to check the specific restrictions for your chosen service on the Parcelforce website.
Examples of statuses which Parcelforce shipment tracking passes
|Address problem (address insufficient)
|Address problem (insufficient address)
|Address problem (unable to locate premises)
|Address problem - addressee contacted
|Address problem - insufficient address
|Address problem - require senders instruction
|Address problem - sender contacted
|Address problem resolved
|Address problems (insufficient address)
|Address problems (unable to locate premises)
|Addressee advised to collect from Parcelshop
|Addressee advised to collect from Post Office
|Addressee advised to collect from depot
|Addressee advised to pick up from Post Office
|Addressee requested later delivery
|Addressee to collect from Post Office
|Addressee to collect from depot
|Advised not received
|Arrived in destination country
|Arrived in the UK
|Attempted delivery - addressee moved/closed
|Awaiting Customs clearance
|Awaiting clearance - information needed from addressee
|Awaiting payment of charges
|Awaiting payment of customs charges
|Collected by addressee
|Collected by the addressee
|Collection attempted - customer not available
|Collection attempted - parcel not available
|Customs charges raised
|Damage observed and noted
|Delivered back to Sender
|Delivered to neighbour
|Delivered to neighbour - SMS sent to recipient
|Delivered to neighbour - email sent to recipient
|Delivery attempted - SMS sent to recipient
|Delivery attempted - email sent to sender