Hermes is a parcel and logistics provider serving private customers, online retailers, and business shippers in Germany and Austria. In Germany, Hermes Germany focuses on domestic parcel delivery and also provides international parcel services, while Hermes Logistik operates parcel shipping and delivery services for private customers in Austria.
Hermes provides home delivery as well as a large network of PaketShops where customers can send, receive, and return parcels. In Germany, recipients can also use WunschZustellung options to redirect eligible packages to a preferred PaketShop, safe place, neighbor, or another delivery day. Tracking and delivery notifications are integrated into these parcel services.
For businesses and e-commerce merchants, Hermes provides parcel-distribution solutions, returns handling, shipment information systems, and integration options for managing larger shipping volumes. In Austria, official Hermes services also include PaketShop delivery, shipment notifications, cash-on-delivery options for applicable business services, and an electronic shipment information system.
For recipients, package tracking provides a detailed view of the parcel journey. Hermes explains that shipment barcodes are scanned as packages move through its logistics network, allowing Tracking information to show processing and transportation events as well as an estimated delivery period when that information becomes available.
How to track Hermes packages
You can Track a Hermes package on 4Tracking by entering the shipment number in the tracking field. 4Tracking can automatically detect supported carriers when possible; if necessary, select Hermes manually, click the Track button, and you will be redirected to the results page where the latest available package tracking events are displayed.
Hermes also provides official Tracking services for Germany and Austria. In Germany, the tracking service accepts shipment numbers and can also use certain order or receipt numbers. In Austria, customers can enter the shipment or order number shown on their parcel receipt or shipping documentation to check the current status.
Hermes Germany states that a package should normally become trackable no later than the day after it is dropped off or collected. A status saying that the shipment was electronically announced means the sender created or transmitted the shipment data, but Hermes has not necessarily received the physical package yet. If that status remains unchanged for two to three days, Hermes recommends contacting the sender.
Hermes tracking number formats
Hermes Germany officially documents two formats for its unique shipment number: a 14-digit numeric number, or the letter H followed by 19 digits. The shipment number is printed in readable form beneath the barcode on the parcel label.
Hermes Tracking can also accept other references in certain situations, including receipt numbers and order numbers, so not every reference that successfully retrieves a shipment has to follow the standard shipment-number pattern. For example, the German business portal can search by shipment number, customer reference, receipt number, notification-card barcode, and certain return pickup order numbers.
For Austria, the official tracking service instructs customers to use the shipment or order number from the parcel documentation, but a separate universal Austrian format specification was not clearly published in the official information reviewed. Use the complete reference exactly as printed rather than altering it to match the German format.
Hermes delivery times and examples
Hermes Germany states that domestic transportation normally takes a few days. Its consumer guidance notes that a parcel can take up to three working days after dispatch to arrive, while its business parcel service describes delivery as generally occurring on the next working day. These references apply to different shipment circumstances and should not be interpreted as a guarantee for every package.
Hermes delivers in Germany from Monday through Saturday, generally between 08:00 and 20:00. Tracking can show an estimated delivery period, and Hermes may narrow the expected arrival to a delivery window of up to four hours, usually displayed on the day before delivery. This time window is an estimate rather than a guaranteed appointment.
A current universal numeric transit-time promise for all Hermes shipments in Austria was not clearly published in the official material reviewed. Austrian recipients should therefore use the estimated delivery information shown in Tracking for the individual package rather than applying a German domestic timeframe to an Austrian shipment.
How to contact Hermes about shipment issues
For packages in Germany, Hermes directs private customers to the myHermes customer-service area, where assistance is available for shipment reception, sending, returns, loss, and damage. The official German customer-service telephone number published for parcel shipping questions is 01806-311211. Hermes notes that charges apply to calls to this number, and customers can also use its online contact options.
For Hermes shipments in Austria, the official contact number published by Hermes Logistik is +43 (0)50 4376 37. The company's listed address is Wienerbergstraße 11/25B, A-1100 Vienna, Austria. Austrian private customers can also use the myHermes Austria website for Tracking and customer-service options.
When reporting a missing, delayed, or damaged package, provide the complete shipment or order number and the most recent Tracking status. If an online retailer sent the package, contacting the seller can also be important because Hermes specifically recommends asking the sender for clarification when a shipment remains only electronically announced for an extended period.
Frequently asked questions about Hermes package tracking issues
Can I Track a Hermes package with 4Tracking?
Yes. Enter your Hermes shipment number on 4Tracking, allow the system to identify the carrier when possible, or select Hermes manually, then click Track to view the available package tracking history.
What does a Hermes tracking number look like?
For Hermes Germany, the officially documented shipment number consists of either 14 digits or the letter H followed by 19 digits. Hermes can also accept other references such as certain order or receipt numbers for shipment searches.
Why does my Hermes package say electronically announced?
This means the sender has transmitted the shipment information to Hermes, but the physical package has not necessarily been handed over yet. Hermes Germany recommends contacting the sender if this status does not change within two to three days.
When will my Hermes package start tracking?
Hermes Germany states that Tracking should normally be available no later than the day after the package is dropped off or collected. After physical handover, it can also take several hours for a new status to appear in the system.
Why has my Hermes package tracking stopped updating?
Hermes explains that not every transportation step appears in public Tracking, so the status does not necessarily change continuously while a package is moving. Continue monitoring the shipment and contact the sender or Hermes if it exceeds the expected delivery period.
How long does Hermes delivery take in Germany?
Hermes describes domestic transport as taking a few days and states in its consumer guidance that delivery can take up to three working days after dispatch. Some business parcel services are described as generally delivering on the next working day, so the precise timeframe depends on the shipment and service.
What time does Hermes deliver in Germany?
Hermes states that deliveries normally take place Monday through Saturday between 08:00 and 20:00. The Tracking page may show an estimated delivery window of up to four hours as the package approaches delivery.
How long is Hermes tracking information available?
Hermes Germany states that online Tracking information remains available for 30 days and is deleted after that period.
Can I redirect a Hermes package while it is on the way?
For eligible shipments in Germany, Hermes WunschZustellung can provide options such as redirecting the package to a preferred PaketShop, choosing another delivery day, specifying a neighbor, or selecting a safe delivery location. Available choices are shown through Tracking for the individual shipment.
What should I do if my Hermes package is overdue?
Check the latest package tracking status and the estimated delivery information first. If the expected period has passed, contact Hermes using the official customer-service channel for Germany or Austria and contact the sender when necessary, especially if the shipment has remained electronically announced without physical acceptance.