Singapore Post Limited, or SingPost, is the designated Public Postal Licensee of Singapore, responsible for providing reliable and affordable postal services across the city-state and beyond. Founded in 1819, SingPost has evolved over the centuries to adapt to the changing needs of its customers, making it a leading provider of postal and logistics solutions in the region. SingPost offers a wide array of services ranging from traditional postal services to e-commerce logistics.
SingPost's headquarters are strategically located in Singapore Post Centre, Paya Lebar, in the heart of the city. The modern, state-of-the-art facility acts as the central hub of operations, ensuring seamless service delivery across all regions. With a workforce of thousands, SingPost is well-equipped to cater to the diverse needs of individuals, businesses, and government agencies.
SingPost is well-regarded for its commitment to excellence and innovation, offering a wide range of services such as postal, parcel and logistics services, international mail solutions, and e-commerce solutions. In addition to traditional mail delivery, SingPost also provides financial services through its subsidiary, SingPost Centre, and digital solutions such as SAM kiosks and vPost, its international shipping service.
Singapore Post Shipment Tracking
Shipment tracking is an integral part of SingPost's services, enabling customers to track their parcels and mail in real-time. SingPost provides a robust and secure tracking system that gives customers peace of mind knowing the status and location of their shipments. The process is straightforward: customers simply need to enter the unique tracking number provided at the time of dispatch into the tracking tool on SingPost's website or using our shipment tracking platform.
How to Track Singapore Post Shipments?
To track a Singapore Post shipment, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Singapore Post". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
What Does a Singapore Post Tracking Number Look Like?
A SingPost tracking number typically comprises a series of alphanumeric characters. It usually starts with two alphabets, followed by nine digits, and ends with "SG". For example, a tracking number might look like "RR123456789SG". This unique identifier allows customers to monitor the progress of their shipments throughout the delivery process.
Delivery Times for Singapore Post Shipments
The delivery times for SingPost shipments vary based on the service used and the destination. For local mail within Singapore, delivery typically takes between 1-3 working days. For international shipments, delivery times can range from a few days to a couple of weeks, depending on the destination country and customs procedures. However, these are only estimated delivery times, and actual delivery may vary. It is always recommended to track your SingPost shipment regularly for the most accurate information.
Frequently Asked Questions About Singapore Post Shipments
How Do I Contact Singapore Post If There Is An Issue With My Shipment?
If there is an issue with your shipment, SingPost's customer service is readily available to assist. You can reach them at their hotline number: +65 6222 5777. Ensure that you have your tracking number and other relevant information about your shipment on hand when you contact them.
What Should I Do If My Singapore Post Shipment Tracking Isn't Updating?
If your SingPost shipment tracking status hasn't updated for several days, it could be because the package is in transit between tracking points. If the status remains unchanged for an extended period, it is recommended that you contact SingPost's customer service for assistance.
What Does 'In Transit' Mean for My Singapore Post Shipment?
The 'In Transit' status for your SingPost shipment indicates that your package is on its way to the delivery address. The status will update as the package goes through different stages of the delivery process.
What Should I Do If My Singapore Post Shipment Is Delayed?
If your SingPost shipment is delayed beyond the estimated delivery time, you should first check the status using your tracking number. If the tracking information has not been updated for some time, or if the delay is significant, it is recommended to reach out to SingPost's customer service for further help.
What Should I Do If My Singapore Post Shipment Status Says 'Delivered', but I Haven't Received My Package?
If your SingPost tracking information shows 'Delivered', but you have not received your package, it is advisable to check with your neighbours or your local post office first. If you still can't find the package, you should contact SingPost's customer service for further assistance.
What Can I Do If I Received a Damaged Package from Singapore Post?
If you receive a package that is damaged, you should report it to SingPost immediately. You can do this by contacting their customer service either through their website or over the phone. Provide all relevant information about the shipment, including the tracking number and the nature of the damage, to facilitate the resolution process.
I Missed My Singapore Post Delivery. What Should I Do Next?
If you were not at home when the delivery was attempted, SingPost will usually leave a notice with information about the next delivery attempt or instructions for picking up the package from a local post office. Follow the instructions on the notice to receive your package.
Examples of statuses which Singapore Post shipment tracking passes
| Statuses |
| Acceptance completed |
| Accepted in Poland |
| Aircraft take off |
| Arrival KALAMAKIOU - ELTA |
| Arrival M.D. PALAIOU FALIROU |
| Arrival at Collection Point For Pick-up |
| Arrival at Mail operation center |
| Arrival at Office of Exchange |
| Arrival at Outward Office Of Exchange |
| Arrival at PO |
| Arrival at delivery office |
| Arrival at export hub |
| Arrival at inward OE |
| Arrival at inward office of exchange |
| Arrival at origin border point |
| Arrival at outward OE |
| Arrival at outward office of exchange |
| Arrival at the airport |
| Arrival in CHOLARGOU - ELTA |
| Arrival in M.D. CHOLARGOU |
| Arrived At Delivery Centre - Um Ramool (Dubai) |
| Arrived at Delivery Office |
| Arrived at International Hub |
| Arrived at Regional Facility |
| Arrived at delivery office |
| Arrived at office of exchange |
| Arrived awaiting clearance (Inbound) |
| Arrived in PTT Work Place |
| At Office, In Delivery Office |
| Attempt of Delivery |
| Carrier received |
| Cleared and awaiting international departure |
| Could not be delivered and will be returned to the country of origin |
| Current Office Changed on Demand |
| Deliver item (Inb) |
| Delivered (to the recipient) |
| Delivered To Y***a M******u |
| Delivered and COD Collected |
| Delivered to Y***a M******u |
| Delivery Attempt |
| Delivery preparation |
| Delivery-3rd Party-On Hold |