Celeritas Transporte, founded in 2006, has quickly grown into a dynamic company specializing in e-commerce logistics and transportation. With its extensive network of collection points, known as Punto Celeritas Transporte, spread across Spain and supported by strategic partnerships throughout Europe, the company offers cost-effective, tailor-made solutions to meet the unique needs of its clients. As a member of the SGEL Group, which was established in 1914 and focuses on marketing and sales of communication and leisure products, Celeritas Transporte benefits from the synergy and resources of a powerful conglomerate while maintaining its youthful energy and commitment to innovation. This allows Celeritas Transporte to provide reliable, efficient, and cutting-edge logistics solutions for e-commerce businesses in an ever-evolving digital world.
Celeritas Transporte is headquartered in Madrid, Spain. The strategic location of the company's headquarters enables smooth management and coordination of its operations throughout the country and across international borders.
How do I track Celeritas Transporte shipments?
To track a Celeritas Transporte shipments in Spain, enter the tracking number in the field above, click the "Carrier" button, and select "Celeritas" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
How does shipment tracking work with Celeritas Transporte?
Celeritas Transporte offers a user-friendly shipment tracking system that allows customers to stay informed about the status and location of their packages. By accessing the company's online tracking platform, customers can monitor their shipments in real-time.
How does Celeritas tracking number look like?
Each shipment handled by Celeritas Transporte is assigned a unique tracking number, typically composed of 8-19 characters (e.g. 10123456789123, 01234567). The tracking number can be found on the shipping label or in the shipping confirmation email.
How long does it take for Celeritas to deliver your shipments?
The delivery time for Celeritas Transporte shipments depends on the selected service and destination. Domestic shipments within Spain generally take 2-3 business days, while international deliveries vary based on the destination country and chosen shipping service.
For example, a domestic shipment within Spain using Celeritas Transporte's Standard Delivery service may take approximately 2-3 business days to arrive. An international shipment to a nearby European country using the company's International Standard Delivery service may take 5-7 business days. Delivery times may vary based on factors such as customs clearance and the specific location of the destination.
How do you contact Celeritas Transporte for shipment related issues?
If you encounter any issues with your shipment or need assistance, you can contact Celeritas Transporte through the following methods:
- Email: Send an email to the company's dedicated customer service email address at : [email protected]
- Contact Form: Submit inquiries through the contact form available on the Celeritas Transporte contact page.
Frequently Asked Questions about Celeritas Transporte
What should I do if my shipment is delayed or lost?
If you believe your shipment is delayed or lost, contact Celeritas Transporte's customer service as soon as possible. They will investigate the issue and provide you with updates on your shipment's status. In some cases, they may initiate a search process or offer compensation, depending on the circumstances and the shipping service used.
My package arrived damaged. What should I do?
If your package arrives damaged, report the issue to Celeritas Transporte's customer service immediately. Provide them with the necessary information, such as your tracking number, shipment details, and photographic evidence of the damage. They will assess the situation and guide you through the process of filing a claim for compensation.
Can I change the delivery address or redirect my shipment after it has been shipped?
In some cases, you may be able to change the delivery address or redirect your shipment after it has been shipped. Contact Celeritas Transporte's customer service as soon as possible to discuss the available options and any potential fees associated with the change.
What happens if the recipient is unavailable during the delivery attempt?
If the recipient is unavailable during the delivery attempt, Celeritas Transporte may leave a notice informing the recipient of the missed delivery. The notice will include instructions for arranging a redelivery or picking up the package from a local depot or collection point. Alternatively, the courier may attempt to redeliver the package at a later time or date.
Are there any size or weight restrictions for shipments with Celeritas Transporte?
There may be size and weight restrictions depending on the specific service you choose. It is recommended to check with Celeritas Transporte's customer service to determine any limitations and ensure your shipment complies with their requirements.
What should I do if my shipment tracking information has not been updated?
If your shipment tracking information has not been updated for an extended period, contact Celeritas Transporte's customer service for assistance. They will investigate the issue and provide updates on the status of your shipment.
How can I schedule a pickup for my shipments with Celeritas Transporte?
To schedule a pickup for your shipments with Celeritas Transporte, contact their customer service team. They will help you arrange a convenient date and time for the pickup and provide guidance on preparing your shipment for transportation.
What are the delivery times for Celeritas Transporte's domestic and international shipping services?
Domestic shipments within Spain usually take 2-3 business days, while international deliveries depend on the destination country and chosen shipping service. Delivery times may be affected by factors such as customs clearance and the specific location of the destination.
Can I request a specific delivery time or date for my shipment?
In some cases, you may be able to request a specific delivery time or date for your shipment. Contact Celeritas Transporte's customer service to discuss the available options and any potential fees associated with the request.
How do I file a complaint or provide feedback about my Celeritas Transporte shipment?
If you have a complaint or would like to provide feedback about your shipment, contact Celeritas Transporte's customer service through phone, email, or their online contact form. They will address