Shanghai Wise Express Co., Ltd. (WISE EXPRESS) was established in 2002, specializing in providing comprehensive international logistics services for China's cross-border e-commerce users. With its headquarters located in Shanghai, Wise Express has expanded its operational footprint by establishing eight operation centers in cities including Beijing, Shanghai, Shenzhen, Guangzhou, Yiwu, Fuzhou, Nanjing, and Hangzhou.
Throughout its years of service, Wise Express has committed to bridging the gap between customers and logistics channels meticulously, efficiently, and professionally. Their primary goal is to deliver the most optimal logistics solutions for their clients. At the same time, they actively collaborate with mainstream foreign trade e-commerce platforms, positioning themselves as a trustworthy and pragmatic business partner.
Key Services Offered by Wise Express:
- First Mile Collection: Wise Express offers businesses pick-up services within China and inter-regional transportation.
- Cross-border Logistics Solutions: Depending on varied merchant requirements, multiple cross-border logistics solutions are provided.
- Intelligent Port Warehouse: Relying on the WMS system, they provide smart warehousing services for businesses.
- Supply Chain Finance: Wise Express extends a range of supply chain financial solutions, including financing, credit, settlement, and tax rebates.
Wise Express Shipment Tracking
Wise USA Express Line
The Wise USA Express Line is a dedicated product developed by Wise Express, targeting parcels destined for the USA. It's renowned for its swift delivery times, accepting parcels with batteries or magnets. Some of its features include:
- Service Weight: 0-30kg with a size restriction of the longest side being 68cm.
- Delivery Time: An impressive average delivery window of 5-8 days.
- Tracking: Once an order is placed, a USPS tracking number is provided. Customers can then track using our shipment tracking platform
How to Track Wise Express Shipments?
To track Wise Express shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Wise Express". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Postal EMS
The International EMS express service is a special postal service initiated by China Post. It provides quick international delivery for urgent letters, documents, financial bills, merchandise samples, and other kinds of materials. Notable advantages of this service are:
- Speed: Global deliveries can be expected in just 3-7 days.
- Full Tracking: Entire journey of the package can be tracked.
- No Additional Remote Area Charges: Ensures transparency in pricing.
- No Volumetric Weight Charges: Only the actual weight is considered.
FAQs about Shipment Related Issues with Wise Express
What should I do if my package is delayed?
If your package seems to be delayed, first check its status using your tracking number. If you don't see any updates or if the package is delayed beyond the estimated delivery date, contact Wise Express customer service for further assistance.
Can Wise Express ship parcels with batteries or magnets?
Yes, the Wise USA Express Line by Wise Express accepts parcels with batteries or magnets, ensuring they meet specific safety and packaging guidelines.
What is the weight and size limit for the Wise USA Express Line?
The Wise USA Express Line accepts packages weighing between 0-30kg. The size restriction mandates the longest side to be no more than 68cm.
What is the average delivery time for the Wise USA Express Line?
The Wise USA Express Line has an impressive average delivery window of 5-8 days.
My package shows it's delivered, but I haven't received it. What should I do?
In such cases, it's advisable to check your delivery location first. Sometimes, the package might be left at a safe spot. If you still can't locate your package, please contact Wise Express customer service immediately for further guidance.
Can I change the delivery address after the shipment has been dispatched?
Modifying the delivery address post-dispatch is typically challenging. However, it's best to get in touch with Wise Express customer service as soon as possible to see if any changes can be accommodated.
How does Wise Express handle lost or damaged packages?
Wise Express takes all necessary precautions to ensure safe delivery. However, if your package is lost or damaged, contact their customer service team promptly. They will guide you through the process of filing a claim and will work towards a resolution.
Are there any items that Wise Express prohibits from shipping?
While Wise Express can handle a wide variety of items, including those with batteries and magnets, there might be specific restrictions based on international shipping laws. It's best to consult with their customer service or check their guidelines before shipping.
How can I get in touch with Wise Express if I have an issue with my shipment?
For any shipment-related concerns, you can reach out to the Wise Express customer service team through their official website or directly contact their headquarters or operation centers in cities such as Beijing, Shanghai, or Shenzhen.