Aramex Australia, formerly known as Fastway Australia, is a premier parcel delivery and logistics provider operating nationwide. Since its rebranding under the Aramex umbrella, the company has combined Fastway’s extensive local depot network with Aramex’s global infrastructure, creating a seamless end-to-end delivery experience. Whether you’re an e-commerce entrepreneur shipping dozens of orders daily or an individual sending a one-off parcel, Aramex Australia offers scalable solutions tailored to your needs.
At the heart of Aramex Australia’s offering is its comprehensive suite of services. Domestic customers can choose from express next-day deliveries to metropolitan areas, economy two- to three-day options for cost-sensitive shipments, and weekend drop-offs for urgent consignments. Businesses benefit from advanced e-commerce integrations, including API access to automate order dispatch and real-time shipment tracking updates. For international couriers, Aramex leverages its parent company’s global network, delivering parcels to over 220 countries with competitive transit times and customs clearance support.
Value-added services set Aramex Australia apart from many competitors. Cash on delivery (COD) allows merchants to collect payments upon delivery, reducing the risk of fraud. Insurance coverage provides peace of mind for high-value or fragile goods, while temperature-controlled shipping caters to pharmaceuticals and perishable items. The company’s depot model empowers local franchisees to manage last-mile delivery, ensuring that parcels are handled by people who understand their community’s needs and preferences.
Customer convenience is further enhanced by flexible pickup and drop-off options. Senders can schedule a free pickup from home or workplace, or drop parcels at any of the hundreds of Aramex depots and partner retail outlets across Australia. Each parcel is scanned at key points—collection, depot arrival, dispatch, and delivery—feeding live data into the Aramex Track & Trace platform. This transparency keeps both senders and recipients informed at every stage of the journey.
Aramex Australia’s commitment to sustainability and innovation also shines through its eco-friendly packaging solutions and electric vehicle pilot programs in selected cities. By reducing carbon footprint and investing in renewable energy, the company demonstrates its dedication not just to efficient logistics, but to responsible corporate citizenship.
How Shipment Tracking Works
Aramex Australia’s shipment tracking system is designed to give you peace of mind by letting you track your parcel in real time. Each time your item is scanned—whether at pickup, during depot sorting, or upon delivery—the system logs the event and updates your shipment status on the online portal.
Tracking Number Format
Every Aramex Australia consignment carries a unique alphanumeric code that typically starts with two letters followed by a series of digits. For example: AA0123456789
This format ensures each parcel can be individually identified throughout its journey.
How to track Aramex Australia shipments?
To track Aramex Australia shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Aramex Australia" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Shipment Delivery Time
Aramex Australia offers a variety of delivery speed options to suit different budgets and urgency levels:
- Next-Day Delivery: Guaranteed next business-day delivery to major metropolitan areas when booked before the depot cut-off time.
- Two- to Three-Day Economy: Cost-effective option for regional or rural addresses, usually delivered within two to three business days.
- Saturday Delivery: Optional for customers who need weekend arrival, available at select locations.
- International Express: Worldwide delivery in 2–7 business days, depending on destination and customs processing.
Examples of Delivery Times
- Sydney → Melbourne (Next-Day): Delivered by close of business the following day.
- Brisbane → Perth (Economy Two-Day): Delivered within two business days of pickup.
- Adelaide → Hobart (Economy Three-Day): Delivered within three business days.
- Sydney → Auckland (International Express): Delivered within 2–4 business days.
- Melbourne → Los Angeles (International Express): Delivered within 5–7 business days, subject to customs clearance.
How to Contact Aramex Australia for Shipment Issues
If you experience any issues with your shipment—such as delays, missing parcels, or damaged goods—Aramex Australia offers dedicated online support:
- Visit https://www.aramex.com.au/contact-us/enquiry/.
- Complete the enquiry form with your email address, customer ID, issue description, tracking number, etc.
- Submit the form and make a note of your reference number for future follow-up.
Frequently asked questions about Aramex Australia shipment tracking issues
What should I do if my tracking number shows no information?
First, confirm you’ve entered the correct alphanumeric code (two letters followed by digits), e.g. AA0123456789. Allow up to 4 hours after pickup for the system to register your parcel. If you still see no data, submit an enquiry via the Aramex Australia contact form with your tracking number.
Why hasn’t my shipment status updated in over 24 hours?
Tracking updates may be delayed during inter-depot transfers, customs clearance, or peak-volume periods. Domestic parcels usually scan at least once daily. If no new update appears after 48 hours, use the online support form to provide your tracking number and request a status check.
My parcel is marked “In Transit” but hasn’t moved—does that mean it’s lost?
“In Transit” simply indicates your parcel is still moving through the network. Check the timestamp and location of the last scan in your shipment tracking timeline. If there’s no further movement after 3 business days, lodge a support enquiry so Aramex can trace your consignment.
What does “Out for Delivery” status mean, and what if it doesn’t arrive today?
“Out for Delivery” means your parcel has left the local depot and is en route. If you don’t receive it by the end of the delivery window (usually 5 PM local time), check your tracking timeline for driver notes. Then fill in the online form with your tracking number and delivery address to arrange redelivery or depot pickup.
Why am I getting an “Invalid Tracking Number” error?
This error means the entry doesn’t match the required format (two letters + digits, e.g., AA0123456789). Common mistakes include extra spaces, confusing “0” (zero) with “O” (letter), or omitting the initial letters. Verify your code and try again; if it still fails, confirm the number with the sender.
Can I change my delivery address after dispatch?
Address changes post-dispatch depend on your parcel’s current location in the network. If you need to update the address, complete the enquiry form on the Aramex Australia website as soon as possible with your tracking number and new address details. Rerouting requests incur an additional fee and are subject to feasibility.
How do I sign up for delivery notifications?
When booking, you can request SMS or email alerts at each scan event. If your parcel is already in transit, enter your tracking number on the tracking page, then click “Subscribe to Notifications” to add your contact details for real-time updates.
What should I do if my parcel is marked “Delivered” but I haven’t received it?
First, check with neighbors or any designated safe-drop location. If you still can’t locate the parcel, submit an enquiry via the online form—include your tracking number, delivery address, and any relevant details. Aramex will investigate, review proof of delivery, and work to resolve the issue.
How long should I wait before reporting a missing parcel?
For domestic deliveries, wait 5 business days from the expected delivery date. For international consignments, allow 10 business days to account for customs processing. If your shipment tracking still shows no progress after these windows, file a detailed enquiry through the Aramex Australia contact form.
How do I report a damaged or lost shipment?
Go to https://www.aramex.com.au/contact-us/enquiry/ and select the enquiry form. Provide your name, email, delivery location, tracking number, a description of the damage or loss, and attach photos if available. After submission, you’ll receive a reference number and updates on the claims process.