Sendle is a courier and parcel delivery service best known for making shipping simple for small businesses, with door-to-door pickup, clear pricing, and easy-to-follow package tracking. It supports domestic deliveries in Australia, plus international shipping to many destinations, giving both senders and receivers a straightforward way to Track parcels without needing multiple different tracking portals.
Historically, Sendle’s service mix has focused on convenience: free pickup from many addresses, optional drop-off locations, and tools that help e-commerce sellers keep customers informed. It also promotes “Ship & Save” style pricing tiers (where frequent shippers unlock better rates) and provides built-in visibility so merchants can reduce “Where is my order?” messages with reliable shipment tracking updates.
From a Tracking point of view, the experience is designed to be lightweight: each parcel gets a short Sendle reference and a tracking link, with email notifications if the sender includes the receiver’s email. For delivery exceptions, Sendle also points users to its online tools (often called the Sendle Toolbox / Manage Parcel tools) to adjust instructions, request redelivery, or start an investigation when a parcel is delayed.
Sendle services you’ll typically see
Based on Sendle’s official product pages, these are the services and features most commonly associated with Sendle shipments and package tracking:
- Domestic parcel delivery (Australia) with pickup and delivery workflows
- Sendle Express in Australia (positioned as 2-business-day delivery on eligible lanes, with same-day pickup when booked before midday)
- International shipping to many destinations with published delivery-time ranges
- Free Tracking / package tracking via a simple tracking page and notifications
- Delivery-management tools (update instructions, redelivery, investigations)
- Pickup options (free pickup on many services; some services are pickup-only)
How Sendle Tracking and package tracking works
1) Get the Sendle tracking number from the sender
For Sendle Tracking, the most important detail is the Sendle reference (tracking number). Receivers usually get it in a shipping confirmation email from the store/sender, and Sendle notes it can even appear in the email subject line for quick access. If you don’t have a reference, the fastest fix is to ask the sender for the Sendle tracking link or reference they received when they booked the shipment.
2) Track on Sendle’s tracking page (or your tracking platform)
To Track on the official Sendle page, enter the Sendle tracking number and submit. You’ll see a “snapshot” of the latest shipment tracking scans and any delivery actions required. If you’re using 4tracking, you can Track the same way: paste the reference, let the system detect the carrier (or select Sendle), then open the results page to view the full package tracking timeline.
3) Understand common Tracking statuses (especially exceptions)
Sendle’s Tracking page explains several delivery outcomes that often cause confusion:
- Unable to deliver: the driver couldn’t access the location or decided it wasn’t safe to leave the parcel. Double-check the address/instructions and use the redelivery option if available.
- Card left: a delivery attempt happened, but nobody was available (or it wasn’t safe to leave). A card is left and the scan triggers notifications.
- Left with agent: the parcel was taken to a designated collection point near the delivery address, with instructions provided by card and/or email updates.
Sendle also notes that if there’s no response within a short window (commonly stated as five days for collection-point scenarios), the parcel may be sent back to the sender for safety. When that happens, Tracking should reflect the return journey so you can continue package tracking end-to-end.
4) Use the Sendle Toolbox / Manage Parcel tools when something changes
For many issues (late parcel, delivery instructions, redelivery, investigations), Sendle points users to its self-serve tools accessed from the tracking page or the sender’s dashboard. In practice, this is why contacting the sender/store is so effective: they’re the booking party and can usually take action faster than a receiver can.
Sendle tracking number format
On Sendle’s official Tracking page, the tracking number is described as 6–8 characters, made up of letters and digits, and it always starts with “S”. This means Sendle tracking numbers match your rule of “letters followed by a series of digits” in many cases, but they can also be mixed alphanumeric.
Format examples (shape only): S3NDL3, S3NDL3R, S1234AB. If your code doesn’t start with S or is much longer, it may be an order ID, marketplace tracking ID, or a last-mile partner number—ask the sender to confirm the correct Sendle reference for package tracking.
Sendle delivery time and realistic examples
Delivery speed depends on the service used (domestic vs express vs international), plus factors like lane coverage and the last-mile carrier. The best habit is to Track the parcel and follow the delivery estimate shown in Tracking, then act only when it becomes clearly overdue.
Express and international timeframes (official ranges)
- Sendle Express (Australia): positioned as 2-business-day delivery within the same city or between metro locations on eligible lanes, with same-day pickup when booked before 12pm (pickup-only for Express).
- International examples (published ranges): New Zealand 4–11 business days, United States 8–14, United Kingdom 5–11, Canada 11–18, EU 10–20, Rest of world 14–30.
Simple delivery-time examples (useful for customers, without overpromising)
- Example A (Express): Book before 12pm on Monday for metro-to-metro → pickup may happen the same day → delivery commonly lands by Wednesday (2 business days).
- Example B (International): Australia → New Zealand → many parcels arrive within about 1–2 working weeks (4–11 business days), depending on customs and handoffs.
- Example C (International): Australia → United States → typical window shown is around 2–3 working weeks (8–14 business days), with Tracking scans updating as carriers hand off the parcel.
When is a Sendle parcel considered “late”?
Sendle’s support guidance commonly treats a parcel as potentially late if it’s been more than two business days past the delivery estimate with no Tracking update. If you reach that point, it’s reasonable to escalate through the sender (recommended) or via the official support tools if you are the booking customer.
How to contact Sendle when there’s a Tracking issue
Recommended route for most buyers: contact the store/sender first
If you purchased something online, the most effective support path is usually the store, supplier, or sender (AliExpress, Alibaba sellers, Shopify stores, eBay merchants, etc.). The sender created the booking, has the full shipment details, and can use their dashboard/tools to request redelivery or open an investigation. If a parcel is confirmed lost or arrives damaged, the sender is also the party who can normally process refunds or replacements fastest.
Official self-serve tools and support options (best for the booking customer)
If you are the sender (or you have the booking account), Sendle’s official support flow is centered around its online tools and contact options. Typically you can:
- Use the Sendle Toolbox / Manage Parcel tools from the tracking page to make changes or launch an investigation
- Use chat/message support (often described as available 24/7)
- Submit an email request form (responses commonly stated within about 2 business days)
- Request a callback (business hours are usually listed in Sydney time)
Frequently asked questions about Sendle shipment tracking issues
How do I Track a Sendle package on 4tracking?
Paste your Sendle tracking number into the tracking field, click the Carrier selector and choose Sendle (or use auto-detect), then click Track. You’ll see the full package tracking timeline, including the latest scan and delivery status.
What does a Sendle tracking number look like?
A Sendle tracking number is typically 6–8 characters, uses letters and digits, and starts with “S”. If your number doesn’t match that pattern, ask the sender for the correct Sendle reference used for shipment tracking.
Why does Sendle Tracking show “no results” or nothing yet?
Often the label is created before the first scan appears. Wait for the parcel to be picked up or accepted into the network, then Track again. If it still shows nothing after a reasonable time, confirm the sender gave you the Sendle reference (not an order ID).
My Tracking hasn’t updated for a few days—should I worry?
Not always. Some routes update in batches during handoffs. A practical rule is to check the delivery estimate; if it’s been more than two business days past the estimate with no Tracking change, ask the sender to escalate via the booking tools.
Tracking says “Unable to deliver.” What should I do?
This usually means the driver couldn’t access the address or didn’t think it was safe to leave the parcel. Double-check the delivery details and use redelivery/Manage Parcel tools if available, or contact the sender to update instructions.
What does “Card left” mean in Sendle package tracking?
It means a delivery attempt occurred, but nobody was available (or it wasn’t safe to leave the parcel). The driver left a card and scanned the parcel, which can trigger notifications. Follow the instructions provided and keep Tracking for the next step.
Tracking shows “Left with agent.” Where is my parcel?
This indicates the parcel was delivered to a nearby collection point/agent location for pickup. Check your email notifications and any card left at the address for collection instructions, and keep Tracking until it’s collected or returned.
Tracking says “Delivered,” but I didn’t receive it. What now?
First check your mailbox, reception/front desk, safe-place areas, and neighbors. If it’s still missing, contact the sender/store so they can raise the issue using the booking details and the official shipment tracking tools.
Who should I contact for a refund, loss, or damage claim?
For most e-commerce orders, start with the store/seller. They’re the contracting party, they can communicate with the carrier using the full booking data, and they can usually arrange refunds or replacements faster than an end receiver contacting the courier directly.