Kerry eCommerce (KEC) stands as a pivotal arm under the umbrella of the Kerry Logistics Network. This globally revered, Asia-centric third-party logistics provider (3PL) takes pride in its expansive and varied business profile, boasting unmatched coverage across the Asian continent. Pivoting on the ever-evolving trends of logistics development and the multifaceted requirements of the cross-border eCommerce industry, KEC extends comprehensive B2B, B2C, and B2B2C solutions. These encompass pivotal elements like order fulfillment, sortation, meticulous customs clearance for both imports and exports, provision of overseas warehousing, and the ever-crucial last-mile delivery.
KEC's foray into international markets is reinforced by their robust offerings, with prominent commercial lanes in the South East Asia region covering nations like Thailand, Malaysia, Vietnam, Singapore, Philippines, and Indonesia. Their suite of services is further complemented by international express routes and postal services. One of KEC's distinguishing features is its proprietary customs clearance resources and an expansive last-mile delivery network. This comprehensive network envelopes regions from South East Asia and Europe to the Americas, ensuring consistent and efficient service delivery through self-engineered systems.
South East Asia, as a market, remains at the heart of KEC's operations. Within this region, countries like Thailand, Malaysia, and Singapore spearhead the company's market endeavors. Bolstering their presence, they offer diverse product combinations tailored to address varying service requirements. Major countries and regions, including South East Asia, Spain, Portugal, Italy, and select European territories, benefit from KEC's dedicated commercial lanes. Meanwhile, an international postal network seamlessly connects the remaining regions.
Tracking and Monitoring Shipments with Kerry eCommerce
How the Kerry eCommerce Shipment Tracking System Works?
Ensuring transparency and gaining the trust of customers is pivotal in the logistics business. Kerry eCommerce understands this need and offers a comprehensive shipment tracking system. By using a unique tracking number provided during the shipping process, customers can monitor the real-time status and location of their parcels, ensuring they are always in the loop regarding their shipments' progress.
How to Track Kerry eCommerce shipments?
To track Kerry eCommerce shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Kerry eCommerce". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Understanding Kerry eCommerce's Tracking Numbers
Every package shipped via KEC is assigned a distinctive tracking number. Though the specific format of these numbers may vary, they serve as a unique identifier, allowing each package to be monitored individually as it progresses through the delivery chain.
Shipment Delivery Times and Examples
KEC's commitment to timely delivery is evident in its transit time standards for different regions:
- Thailand: 3-5 working days.
- Vietnam: Priority service 4-5 working days, economic service 5-8 working days.
- Indonesia: 4-9 working days.
- Philippines: Manila 4-6 working days, other areas 9-12 working days.
- Singapore: 4-6 working days.
- Malaysia: West Malaysia 3-5 working days, East Malaysia 5-8 working days.
- Taiwan: 3-7 working days.
- Hong Kong: 2-3 working days.
Reaching Out to Kerry eCommerce customer service
If customers encounter issues or have specific inquiries related to their shipments, Kerry eCommerce provides robust support through their dedicated contact channels. In Hong Kong, they can be reached at +852 3513 0784, with their main office located at 16 / F, Kerry Cargo Centre, 55 Wing Kei Road, Kwai Chung. Similarly, their Shenzhen contact is +86 755 8660 1780, with the address being Room 403, 4/F, Block A, United Finance Building, Shihua Road, Futian Free Trade Zone. For a detailed list of global contacts or further support, it's always best to navigate to their official website.
Frequently Asked Questions about Kerry eCommerce's Services
What exactly is an International Commercial Lane?
An International Commercial Lane stands as KEC's flagship product in Southeast Asia. This service provides comprehensive B2C, B2B2C, and C2C eCommerce solutions, catering to a broad spectrum of customers and ensuring customized service solutions tailored to diverse requirements.
What services does Kerry eCommerce offer?
KEC offers a gamut of cross-border eCommerce logistics services, spanning from international commercial lanes, international postal and express services, air freight, intelligent warehousing, and an expansive cargo pick-up network.
Can I change the delivery address after placing the order?
Customers should contact Kerry eCommerce directly for any changes or modifications post order placement. The ability to change delivery details might be subject to certain restrictions and might vary depending on the shipment's current status and location.
How does Kerry eCommerce ensure efficient service delivery?
KEC's service prowess is fortified by its proprietary customs clearance resources and an extensive last-mile delivery network. This, combined with their self-developed systems, ensures a stable and efficient service delivery mechanism. South East Asia, with particular emphasis on Thailand, Malaysia, and Singapore, remains at the forefront of KEC’s market operations. They also have dedicated commercial lanes spanning regions like South East Asia, Russia, and Australia.
What should I do if my shipment hasn't arrived within the expected delivery time?
If your shipment hasn't arrived within the stipulated timeframe, it's recommended to first track your parcel using the provided tracking number on the Kerry eCommerce platform. If the status is unclear or remains unchanged, please reach out to Kerry eCommerce customer service for further assistance.
Is there a way to expedite my shipment once it's already in transit?
Once a shipment is in transit, it's challenging to expedite its delivery due to logistical constraints. However, you can always contact Kerry eCommerce's customer service to check if there are any possible interventions based on the shipment's current location and status.
My tracking status shows "Delivered," but I haven't received my package. What should I do?
In such cases, it's advised to check if someone else at your address might have received the package on your behalf. If not, contact Kerry eCommerce immediately, providing them with the tracking number and any additional details to assist in locating your shipment.
Can I change my shipment's destination while it's in transit?
Changing the destination of a shipment once it's in transit may be subject to certain restrictions and might incur additional charges. It's best to contact Kerry eCommerce directly to discuss the feasibility and potential implications of such a change.
What happens if my shipment gets damaged during transit?
If your shipment arrives damaged, you should report it to Kerry eCommerce as soon as possible. They will guide you through their claims process, which might involve providing evidence of damage, like photographs, and retaining the damaged goods until the claim is resolved.
Are there any restrictions on what I can send using Kerry eCommerce?
Yes, like most logistics providers, Kerry eCommerce has a list of prohibited and restricted items that cannot be shipped due to various reasons like safety, legality, and custom regulations. Before sending any item, you should check their guidelines or contact their customer service to ensure compliance.
What if my tracking number isn't working or showing any updates?
There might be a slight delay between the dispatch of your parcel and when it's scanned into the system. If your tracking number isn't working or showing updates after a reasonable period, please contact Kerry eCommerce's customer support for assistance.
Can I schedule a specific delivery time or request a weekend delivery?
Specific delivery timings or weekend deliveries might be subject to availability and might come with additional charges. It's recommended to contact Kerry eCommerce before placing your order or as soon as possible afterward to discuss such requests.
If I miss my delivery, what are the next steps?
If a delivery attempt is unsuccessful, Kerry eCommerce usually leaves a notice or tries to contact the recipient to arrange a redelivery. If you miss your delivery, you should follow the instructions left by the delivery agent or directly contact Kerry eCommerce to reschedule the delivery.