India Post, a venerable institution established over 150 years ago, serves as the backbone of India's communication and has been the harbinger of socio-economic development through its vast network of postal services. Owned and operated by the Government of India, India Post has been the most widely distributed postal system in the world due to its reach in the remotest areas of the country.
The headquarters of India Post is situated in the historical city of New Delhi, the nation's capital. Over the decades, the organization has grown beyond merely delivering letters and parcels to offering a plethora of services such as financial services, retail services, and even digital services in some areas.
India Post prides itself on its commitment to the citizens of the country, constantly evolving and adapting to the contemporary needs of society. Its vast network of post offices, which spans the length and breadth of the country, is a testament to its dedication and unparalleled service.
Services Offered by India Post
India Post is not just about delivering mail. Its range of services includes:
- Mail Parcel Services: Regular mail, speed post, and express parcel post.
- Retail Services: Bill payment, mobile recharge, and ticket booking.
- Financial Services: Savings accounts, money transfer, insurance, and more through the India Post Payments Bank (IPPB).
- Philately: Stamp collection and philatelic products.
Tracking Shipments with the Indian Post
How Shipment Tracking Works
India Post offers users the convenience to track their shipments online. Once a package or letter is dispatched, a unique tracking number is assigned to it. Customers can visit the official website of India Post or using our shipment tracking platform, input their tracking number, and receive real-time updates on the whereabouts and status of their shipment.
How to Track India Post Shipments?
To track India Post shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "India Post". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Forms of Tracking Numbers
The tracking number format usually varies based on the type of service used. For instance, Speed Post tracking numbers typically start with 'E' followed by 9 digits and end with 'IN' (e.g., EA123456789IN).
Shipment Delivery Time
The delivery time for shipments varies based on the type of service opted for:
- Speed Post: Delivers typically within 2-3 working days within major cities.
- Parcel Services: Delivery can range from 7 to 30 days, depending on the destination and the service chosen.
Contacting India Post for Shipment Issues
If you face any challenges or concerns with your shipments, the first point of action should be to consult the real-time tracking system of India Post. If your concerns persist:
- Customer Care Number: You can reach out directly to India Post's customer care helpline. For Speed Post: +91 1800 266 6868 (Toll-free)
- Local Post Office: Visiting your local post office can provide direct assistance, especially if it's related to a shipment's last-mile delivery.
- Official Website: The India Post website has a dedicated grievance portal for users to register their complaints or provide feedback.
Frequently Asked Questions about India Post Shipment Issues
What does my tracking number look like?
For Speed Post, tracking numbers usually start with an 'E', followed by 9 digits, and end with 'IN'. For instance, EA123456789IN. However, the format can vary depending on the type of service used.
My shipment is delayed. What could be the reason?
There could be multiple reasons:
- Service route disruptions
- Incorrect address details
- Holidays or strikes
- Custom clearances (for international posts)
Always use the tracking feature first to get the latest status.
What should I do if my shipment is marked as 'Delivered' but I haven’t received it?
Contact your local post office immediately. Sometimes, packages are marked as delivered when they've arrived at a local depot but are still in transit to your address.
Can I change the delivery address of my package?
Once the shipment is dispatched, changing the delivery address is not possible through the online portal. However, you can contact your local post office for specific requests or redirections.
What happens if I am not available when my package is delivered?
India Post will typically leave a notice or intimation, informing you to pick up the package from the local post office within a specified time frame.
How long does India Post hold my package if I’m not available for delivery?
Packages are usually held for a period of 7 days. If not claimed within this timeframe, they might be returned to the sender.
Does India Post provide Cash on Delivery (COD) services?
Yes, India Post does offer COD services for certain types of shipments and within specific regions.
What should I do if my package is damaged upon arrival?
File a complaint immediately at your local post office. You may be required to provide proof of damage, like photographs or physical examination.
I received the wrong package. What should I do?
Report the error to your nearest post office. They will guide you on the return process and help ensure you receive the correct package.
How can I get in touch with India Post customer service?
For shipment-related queries or issues, contact India Post's customer care helpline. For Speed Post, the toll-free number is +91 1800 266 6868.
Can I send perishable items via India Post?
There are specific guidelines for sending perishable items. It's advisable to contact the local post office to get details on packaging and restrictions.
Examples of statuses which India Post shipment tracking passes
| Statuses |
| Aircraft take off |
| Assigned to load plan |
| Custom Hold |
| Custom Hold INCORRECT DOCUMENTATION; AWAITING ADDITI |
| Custom Hold ~ AWAITING PRESENTATION TO BORDER AGENCY/S |
| Custom Hold ~ CN 22/23 MISSING/ INAPPROPRIATE |
| Custom Hold ~ INCORRECT DOCUMENTATION; AWAITING ADDITI |
| Custom Hold ~ ITEM HANDED OVER TO CUSTOMS AUTHORITY FO |
| Custom Receive |
| Custom Return |
| Dispatched for Australia |
| Dispatched for Brazil |
| Dispatched for Canada |
| Dispatched for China |
| Dispatched for Finland |
| Dispatched for France |
| Dispatched for Germany |
| Dispatched for Greece |
| Dispatched for Hong Kong |
| Dispatched for Hungary |
| Dispatched for Ireland |
| Dispatched for Israel |
| Dispatched for Japan |
| Dispatched for Netherlands (the) |
| Dispatched for Nigeria |
| Dispatched for Qatar |
| Dispatched for Romania |
| Dispatched for Russian Federation (the) |
| Dispatched for South Africa |
| Dispatched for Thailand |
| Dispatched for Türkiye |
| Dispatched for United Kingdom of Great Britain and Northern Irela |
| Dispatched for United States of America (the) |
| Dispatched to BO |
| Found |
| Handed over to Airport facility |
| Handover delivered |
| Handover received |
| Item Bagged |
| Item Booked |
| Item Cancelled |
| Item Cancelled UNCLAIMED |