General Logistics Systems (GLS) is a British-owned express logistics company located at Amsterdam, Netherlands. The company also known as German Parcel when it was founded in 1989, The company was renamed to GLS on 1999, I has over 19,000 employees and more than 240,000 customers, 28,000 delivery vans and about 4,000 long distance trucks are on the road, GLS also operates about 70 national and regional hubs as well as 1,400 depots and agencies. In fiscal year 2019/2020, GLS transported 667 million parcels. Now GLS Group covers 40 countries most of them are European.
How do I track my GLS parcels?
4TRACKING will help you track all your GLS parcels and shipments, All you need is a valid GLS tracking number, Put it in the field above or in the main page then click on "carriers" button and select GLS then click on the tracking button to get detailed information including locations and dates.
What do GLS tracking numbers look like?
When Trying to track GLS parcels you may need to know how does GLS tracking numbers look like in this topic you will Know all about GLS tracking numbers.
GLS tracking numbers may be 11 or 12 or 14 digits e.g. 12323323621, 366712044848, 47150051801147. it can also be a bunch of random characters A-Z, 0-9. 8 characters in total e.g. ZWKV4CV6.
GLS tracking numbers can be summarized as follows:
(# = Letter / * = number /! = Number or letter)
- !!!!!!!!
- *** *** *** **
- *** *** *** ***
- *** *** *** *** **
How long does GLS take to deliver the package?
For domestics parcels GLS will take 1-4 days to deliver your parcels, For international parcels GLS will take 1-7 days to deliver parcel with in European countries such as Germany, France, Italy, Finland, Netherlands, Belgium, Ireland, … etc. For example parcels within Ireland are usually delivered within less than 24 hours
I have not received my GLS parcel. what should I do ?
Firstly check your GLS parcel tracking results and it latest tracking info, if your parcel is in transit for more than 7 days and no information is updated please contact GLS customer service for clarification.
- Go to https://gls-group.com/IE/en/contact
- Fill the form, name, phone number, email address.
- in the message field explain your problem and include the tracking number so they can recognize your parcel.
- Fill all other required fields
- click on submit button.
Then They will contact you via your email address.
You can also contacting them directly via phone number. I can include the phone number here but it may be changed over time so it recommended to go to the official website at https://gls-group.com/IE/en/contact
You will find the phone number at the top of the page call it and explain your problem to them.
Please note that before you talk to GLS customer service, Bring the correct tracking number first.
Examples of statuses which GLS shipment tracking passes
| Statuses |
| Customs clearance is delayed |
| Customs clearance is delayed awaiting payment of duties |
| Customs clearance is delayed due to a missing invoice |
| Customs clearance is delayed due to missing or inaccurate customs documents |
| Data received |
| Domestic linehaul |
| For the shipment a customs export declaration was created |
| For the shipment a customs export notice was created |
| Handing over the parcel to the recipient at the GLS ParcelShop |
| International linehaul |
| Outbound scan |
| The changed delivery option has been saved |
| The changed delivery option has been saved in the GLS system and will be implemented as requested |
| The customs documents are being prepared |
| The driver has received the order to pick up the parcel during the day |
| The express parcel has left the hub |
| The express parcel has reached the hub |
| The parcel could not be delivered as a new delivery date has been agreed |
| The parcel could not be delivered as further address information is needed |
| The parcel could not be delivered as the consignee has moved |
| The parcel could not be delivered as the consignee was absent |
| The parcel could not be delivered as the consignment is not complete |
| The parcel could not be delivered as the reception was closed |
| The parcel could not be delivered as the recipient refused acceptance |
| The parcel could not be delivered because an access code is required for the door |
| The parcel could not be delivered due to wrong or incomplete address |
| The parcel could not be picked up as the goods to be picked up were not packed |
| The parcel data have been deleted from the GLS IT system |
| The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS |
| The parcel has been delivered |
| The parcel has been delivered / dropped off |
| The parcel has been delivered at a post office |
| The parcel has been delivered at the ParcelShop (see ParcelShop information) |
| The parcel has been delivered at the neighbour´s (see signature) |
| The parcel has been delivered to the parcel box |
| The parcel has been loaded into the transport vehicle by the shipper |
| The parcel has been picked up |
| The parcel has been picked up by GLS |
| The parcel has been returned to sender |
| The parcel has left the parcel center |
| The parcel has reached the ParcelShop |
| The parcel has reached the parcel center |
| The parcel has reached the parcel center and was sorted manually |
| The parcel has reached the parcel center, the parcel label is not readable |
| The parcel is expected to be delivered during the day |
| The parcel is stored in the GLS parcel center. The consignee has agreed to collect the goods himself |
| The parcel is stored in the final parcel center to be delivered at a new delivery date |
| The parcel is stored in the final parcel center. It could not be delivered as further address information is needed |
| The parcel is stored in the final parcel center. It could not be delivered as the consignee is on holidays |
| The parcel is stored in the final parcel center. It could not be delivered as the consignee refused acceptance |
| The parcel is stored in the final parcel center. It could not be delivered as the consignee was absent |
| The parcel is stored in the final parcel center. It could not be delivered as the reception was closed |
| The parcel is stored in the final parcel center. It could not be delivered due to traffic problems |
| The parcel is stored in the parcel center |
| The parcel is stored in the parcel center to be delivered at a new delivery date |
| The parcel is stored in the parcel center until the agreed date |
| The parcel is stored in the parcel center. It cannot be delivered as further address information is needed |
| The parcel is stored in the parcel center. It cannot be delivered as the reception is closed |
| The parcel label for the pickup has been produced |
| The parcel was handed over to GLS |
| The parcel was provided by the sender for collection by GLS |
| The parcel was released by customs |
| The pickup request has been cancelled as there were no goods to be picked up |
| Your parcel was delivered with an electric vehicle |