OnTrac, established in 1991, is a prominent American logistics company renowned for its specialized contracts with regional freight services primarily in the western part of the United States. Its origins trace back to South San Francisco, California, but as the company evolved and expanded, it relocated its headquarters to Chandler, Arizona.
Over the years, OnTrac has remarkably expanded its infrastructure and services. As of now, the company boasts more than 35 sophisticated sorting center facilities and a network of 633 mailboxes. This vast and efficient system enables OnTrac to provide services to a substantial portion of the country, covering nearly 20% of the entire United States population. This coverage showcases the company's dedication to ensuring prompt and reliable delivery services to a wide array of customers.
A significant aspect of OnTrac's growth strategy is its collaborations. Notably, the company has formed a partnership with LaserShip, another key player in the logistics sector. The collaboration between OnTrac and LaserShip is particularly strategic, given that both companies have been able to merge their complementary delivery footprints. Together, they are shaping the landscape of e-commerce deliveries in the U.S., positioning themselves as the first pure-play, transcontinental partnership specifically dedicated to last-mile e-commerce deliveries. This joint venture allows both companies to leverage each other's strengths and resources, thereby offering a more extensive network and faster delivery times, which are crucial in today's competitive e-commerce environment.
In the rapidly evolving world of e-commerce, OnTrac's continuous expansion and strategic partnerships are a testament to its commitment to remain at the forefront of logistics solutions in the U.S. and beyond.
How to track OnTrac packages?
To track a OnTrac packages, put the tracking number in the field above, click on "Carrier" button and select "OnTrac ", if you are not sure which carrier delivers your shipment, then leave the system to choose the carrier automatically on your behalf, after that click on "Track" button, then you will be redirected to the tracking results page where you will find detailed information about your shipment including locations and dates.
Frequently asked questions about OnTrac
How does OnTrac tracking numbers look like?
The OnTrac tracking number is simple: it begins with the letter 'D' followed by 14 digits, e.g., D11012300878959
Where can OnTrac deliver packages?
OnTrac currently delivers packages to every ZIP Code in California and the metropolitan areas of Arizona, Nevada, Oregon, Washington, D.C., Utah, Colorado, and Idaho. OnTrac may expand its network to cover more US states in the future, so the current coverage may change.
How long does it take for OnTrac to deliver your packages?
According to our statistics, OnTrac typically delivers packages within an average of 1-3 days. While it can sometimes take up to 7 days, such occurrences are rare.
I don't have an OnTrac tracking number. What should I do?
Contact the sender or the store from which you made the purchase to obtain tracking information. The tracking number will begin with a 'D', for example, D10012345678999.
When does OnTrac deliver packages?
OnTrac delivers packages from Monday to Friday between 8am and 9pm.
Does OnTrac deliver Amazon packages?
Yes, OnTrac provides delivery of Amazon packages, so you can track your Amazon packages on this platform.
Why is my shipment status "Not Found"?
If your shipment status displays "Not Found," it might be because the tracking number was entered incorrectly or the shipment hasn't been scanned into the system yet. Wait for a few hours and try again. If the problem persists, contact the sender or OnTrac customer service.
What does "Out for Delivery" mean?
"Out for Delivery" means that your package is on its final leg of the journey and is currently with the delivery driver. You can expect to receive your package that day unless there are unforeseen delays.
Why is my package delayed?
Delays can occur for a variety of reasons such as weather conditions, customs inspections, or high package volume during peak seasons. You can check the tracking details for any updates or contact OnTrac customer service for more information.
Can I change my delivery address after the shipment is out for delivery?
Once a shipment is out for delivery, it's challenging to change the address. However, it's best to contact OnTrac customer service immediately to see if any adjustments can be made.
How can I report a lost or damaged package?
If you believe your package is lost or it arrived damaged, contact OnTrac customer service as soon as possible. Provide them with the tracking number, shipment details, and a description of the issue. They will guide you through the process of filing a claim.
What should I do if I haven’t received my package, but the tracking says "Delivered"?
First, check around your delivery area, with neighbors, or with building management if applicable. Sometimes packages are placed in a safe location. If you still cannot locate the package after 24 hours, contact OnTrac customer service to report the issue.
Our Monthly Statistics for OnTrac – March 2025
Our monthly delivery time statistics for OnTrac in March 2025 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 USAUnited States | USA United States |
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