iMile Tracking

iMile is a global logistics provider specializing in efficient tracking solutions


Track iMile shipments


iMile is an e-commerce logistics company that specializes in providing innovative solutions to its partners. Established in 2017, it has its headquarters in Dubai, UAE, and operates research and development centers in Hangzhou and Shenzhen, China. iMile’s operations extend across a wide range of regions, including the United Arab Emirates, Saudi Arabia, Mexico, Oman, Jordan, China, Kuwait, Brazil, Poland, Qatar, Bahrain, Turkey, Australia, and South Africa. The company boasts a diverse clientele, featuring major clients such as Shein, Fordeal, and a significant number of large e-commerce companies in the Middle East and beyond.

In Mexico, iMile has rapidly established itself as a leading package delivery company. The Mexican branch of iMile is headquartered in Mexico City and maintains an extensive network of delivery partners throughout the country. This expansive network enables iMile to efficiently handle logistics and delivery services across various Mexican regions, further solidifying its position in the e-commerce logistics sector.

Shipment Tracking System

One of the standout features of iMile's delivery solutions is its state-of-the-art tracking system. Each package dispatched through iMile receives a unique tracking number, enabling real-time tracking. This number is readily available on the shipping receipt and also included in the confirmation email sent to the sender. As soon as iMile's delivery partner picks up the package, the tracking number is scanned into the company’s system. This allows for the package to be monitored at every stage of its journey, ensuring transparency and reliability in the delivery process

How to track iMile shipments?

To track an iMile shipment, enter the tracking number in the field provided above. Then, click on the 'Carrier' button and select 'iMile'. If you are unsure which carrier is handling your shipment, you can opt to let the system automatically select the carrier for you. After making your selection, click on the 'Track' button. You will then be redirected to the tracking results page, where detailed information about your shipment, including locations and dates, will be displayed.

What is the Format of iMile Tracking Numbers?

iMile tracking numbers are uniquely structured, consisting of a 13-digit sequence. Examples include numbers like 6123456789142, 7023456789142, and 7145879301248, which demonstrate the typical pattern. These numbers usually start with either a 6 or a 7, followed by a series of digits. This specific arrangement is essential for the effective tracking and identification of parcels within the iMile delivery system

What service does iMile provide?

iMile offers many services that serve its customers, and these are most of them:

  • Cash on delivery (COD): receiver will pay cash at the time of delivery.
  • Last-mile delivery (B2C): They pick up the shipments in destination country and deliver them to the receiver.
  • Customer to Customer (C2C): Sending shipments from client to client using iMile App.
  • Customer initiated returns (CIR): Customers can schedule returns by calling iMile support.
  • Cross border solutions: Providing complete 3PL solutions internationally by picking up and delivering shipments across borders.
  • Same day delivery (Express): shipments delivered on the same day of receipt.
  • Document delivery (Banks, Telecom, etc.): Delivering sensitive documents
  • Fulfillment and warehousing: Store, stock, label, fulfill, and barcoding shipments.
  • Express custom clearance: Handling custom clearance at their operational country borders for shipments.
  • Express Road transportation: Express land transportation between borders.

How long does it take for iMile to deliver Domestic and International shipments?

iMile offers a range of domestic and international delivery options with varying delivery times. Domestic deliveries within Mexico typically take 1-3 business days, depending on the delivery option selected. iMile also offers same-day delivery services for urgent shipments. For international shipments, the delivery time varies depending on the destination country and the shipping option selected.

iMile's delivery partners work with a variety of carriers to ensure that packages are delivered as quickly and efficiently as possible. The company also offers customs clearance services for international shipments, which helps to streamline the process and minimize delays.

Frequently Asked Questions about iMile

What does my iMile tracking status mean?

Your iMile tracking status provides real-time information about your shipment's progress. Common statuses include:

  • In transit: Your package is on its way to the destination.
  • Out for delivery: Your package is with the courier and will be delivered shortly.
  • Delivered: Your package has been successfully delivered.
  • Attempted delivery: The courier attempted to deliver your package but was unable to do so. The package may be returned to the local iMile facility for a future delivery attempt or for pickup.

Why isn't my iMile tracking number working?

If your iMile tracking number isn't working, it could be due to one of the following reasons:

  1. The tracking number was entered incorrectly. Double-check your number and try again.
  2. The shipment has not been processed yet. Please allow some time for the system to update.
  3. The tracking number has expired. Tracking numbers typically expire after a certain period of inactivity.

If you're still having trouble with your tracking number, contact iMile customer support for assistance.

Can I change my delivery address after my shipment has been dispatched with iMile?

Changing the delivery address after your shipment has been dispatched may not always be possible with iMile. Contact iMile customer support as soon as possible to check if an address change can be accommodated.

What should I do if my iMile package is delayed or lost?

If your iMile package is delayed or lost, contact their customer support. They will investigate the issue and provide assistance in locating your package or determining the cause of the delay.

How do I report an issue with my iMile shipment or delivery?

If you have any issues with your iMile shipment or delivery, contact their customer support via phone, email, or social media. Provide them with your tracking number and any relevant information about the issue to help them address your concerns effectively.

Does iMile offer same-day or express delivery services?

iMile may offer same-day or express delivery services depending on the location and the service selected. To check the availability of these services for your shipment, visit the iMile website or contact their customer support.

Can I schedule a specific delivery time with iMile?

While iMile strives to deliver packages as quickly and efficiently as possible, they may not always be able to accommodate specific delivery time requests. However, you can contact their customer support to inquire about the possibility of scheduling a preferred delivery time.

Does iMile offer international shipping services?

iMile does offer international shipping services, connecting businesses and consumers across various countries. For more information on their international shipping options and rates, visit the iMile website or contact their customer support.

What should I do if my international iMile shipment is held at customs?

If your international shipment is held at customs, it may be due to incomplete documentation or other regulatory requirements. Contact iMile customer support for assistance in resolving any customs-related issues.

What should I do if my iMile shipment arrived damaged?

If your shipment arrives damaged, immediately notify iMile customer support and provide them with the relevant details, including your tracking number and photos of the damaged shipment. They will guide you through the process of filing a claim and resolving the issue.

Are there any restrictions on the items I can ship with iMile?

iMile, like most courier services, has restrictions on certain items that cannot be shipped due to safety or legal reasons. These may include hazardous materials, perishable goods, and items prohibited by local or international regulations. For a complete list of prohibited items, visit the iMile website or contact their customer support.

iMile Contact Information

Here you will find the necessary contact information for iMile Delivery Services. Reach out to their customer support for any inquiries, concerns, or assistance with your shipments.

iMile in Saudi Arabia

  1. Phone number : +966112659400
  2. Email: [email protected]
  3. Location: Bldg No 7574, 6th floor, Salah Uddin Street, Opp to Hamburgini Rest., Malaz district, Riyadh, KSA.

iMile in United Arab Emirates

  1. Phone number : +971600566221
  2. Email: [email protected]
  3. Location: iMile Delivery LLC, Plot No. 2, Near Pepsi-Co Roundabout, Dubai Investment Park - 2 - Dubai.

iMile in Mexico

  1. Phone number : +525593372301
  2. Email: [email protected]
  3. Location: Azcapotzalco, Ciudad de México, México

iMile in China

  1. Phone number : +8613713684931
  2. Email: [email protected]
  3. Location: 30th Floor of Tianyao Square, Longhua District, Shenzhen, Guangdong, China

iMile in Oman

  1. Phone number : +96824442644
  2. Email: [email protected]
  3. Location: Oman - Muscat - Rusayl Industrial Estate - Waherhouse number 711-K backside Rusayl Health Center

iMile in Kuwait

  1. Phone number : +96522252186
  2. Email: [email protected]

iMile in Qatar

  1. Phone number : +97444196425
  2. Email: [email protected]

iMile in Brazil

  1. First Mile service email: [email protected], WhatsApp support: +55 (11) 93072-9420
  2. Last Mile service email: [email protected], WhatsApp support: +55 (11) 99599-9925

iMile in South Africa

  1. Phone number : +27105002276
  2. Email: [email protected]
  3. WhatsApp: +27660035633


iMile is a reliable and efficient package delivery company that offers a range of delivery solutions for businesses and individuals in Mexico, United Arab Emirates, Saudi Arabia and Morocco. With its advanced tracking system, customers can easily track their packages in real-time, ensuring that they are delivered on time and in perfect condition. iMile's domestic and international delivery options provide customers with the flexibility they need to meet their specific delivery requirements. With its commitment to excellence, iMile is quickly becoming the go-to delivery solution for businesses and individuals in Mexico and other countries.