Deutsche Post DHL Group is one of the world's leading mail and logistics services providers. With its headquarters in Bonn, Germany, the company is internationally recognized and has a wide network extending across more than 220 countries and territories worldwide. The company's primary business segments include Post - eCommerce - Parcel (PeP), Express, Global Forwarding, Freight, and Supply Chain.
Deutsche Post offers an extensive range of products and services for both domestic and international mail and parcel delivery, direct marketing and e-commerce related logistics services. The company serves businesses, individuals, and institutions, ensuring that mail and parcels reach recipients safely and in a timely manner.
The company's impressive global presence allows it to facilitate smooth logistics and postal operations on an international scale. Known for its efficiency and reliability, Deutsche Post is a key player in global postal and courier services, bringing a wealth of experience and expertise to every delivery.
How does Deutsche Post shipment tracking work?
Deutsche Post offers a shipment tracking system that allows customers to keep tabs on their packages. By using the unique tracking number assigned to each shipment, customers can get real-time updates on the status and location of their packages.
Each Deutsche Post parcel or mail comes with a tracking number. This number is often a mix of letters and numbers and can be found on the receipt provided at the time of shipping. To track the shipment, customers need to enter the tracking number on the Deutsche Post's tracking page or using our shipment tracking platform.
As soon as the shipment is scanned at each transit point, updates are provided on the website, which can include information such as when the parcel was received at a sorting center, when it's out for delivery, and when it has been delivered. This tracking system offers a great way to ensure the security of the parcel and to estimate its delivery time.
How do I track Deutsche Post shipments?
To track a Deutsche Post shipments, enter the tracking number in the field above, click the "Carrier" button, and select "Deutsche Post" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
How can I find my Deutsche Post tracking number?
There are several ways to obtain a Deutsche Post tracking number:
- If you are purchasing from an online shopping site, they often provide the tracking number. You can usually find this on your order page within the website.
- If you send a parcel with Deutsche Post, you will receive a receipt that includes various pieces of information, including the tracking number.
How long does it take for Deutsche Post shipments to be delivered?
Deutsche Post is one of Germany's primary postal and logistics service providers, renowned for its efficiency and dependability. It offers an array of services catering to diverse delivery requirements.
For domestic shipments within Germany, Deutsche Post typically delivers within 1 to 2 working days, sometimes up to 7 days. For instance, a letter or package sent from Berlin to Hamburg would generally be expected to arrive within this timeframe.
When it comes to international shipments, the delivery timeframe can vary considerably depending on the destination and the specific service chosen. For example, a standard shipment sent from Germany to France or the UK might take approximately 3 to 5 working days, while a shipment to the United States or Canada could take around 7 to 14 working days. These timescales can be affected by various factors such as customs procedures.
What does a Deutsche Post tracking number look like?
Most Deutsche Post tracking numbers start with two letters, followed by nine numbers, and conclude with the German ISO code "DE". For example, they may look like EE112233445DE or LE988776655DE.
The Deutsche Post tracking number format can be summarized as follows :
(# = Letter / * = number /! = Letter or number)
- R# *** *** *** DE
- V# *** *** *** DE
- A# *** *** *** DE
- C# *** *** *** DE
- E# *** *** *** DE
- L# *** *** *** DE
- U# *** *** *** DE
- *** *** *** ** DE
- JJD *** *** *** *** *
- JJD *** *** *** *** *** ***
- *** *** *** *
- *** *** *** ***
- *** *** *** *** *** *
- *** *** *** *** *** *** *** *
Frequently Asked Questions about Deutsche Post
What does it mean when a shipment is marked as 'in transit' by Deutsche Post?
The phrase 'in transit' indicates that the parcel is currently on its way to the recipient.
What does 'Delivered' status mean for Deutsche Post shipments?
The 'Delivered' status implies that the recipient has received their shipment, and the delivery process has ended.
What does it mean when a shipment is marked as 'returned to sender' by Deutsche Post?
The 'returned to sender' status can occur for several reasons, including the recipient failing to receive their shipment within the designated timeframe, or the parcel remaining in customs because the recipient has not completed the necessary procedures to receive their item.
What Should I Do If My Deutsche Post Shipment Is Delayed?
If your shipment is delayed beyond the estimated delivery date, it is recommended that you check the shipment status using the tracking number provided. If there are no recent updates or the delay is significantly long, please contact Deutsche Post customer service for assistance.
I Can't Find My Tracking Number, How Can I Track My Deutsche Post Shipment?
The tracking number is usually provided at the time of shipping and can be found on the receipt. If you've lost your receipt, you might need to contact the sender or Deutsche Post customer service for assistance.
What If My Deutsche Post Shipment is Marked Delivered But I Haven't Received It?
Sometimes, packages may be marked as delivered before they've actually reached you. The package could be with a neighbor or left in a safe place. If you still can't find it, contact Deutsche Post customer service for help.
My Deutsche Post Shipment Tracking Status Has Not Updated, What Should I Do?
The tracking status might not update in real-time, and sometimes packages aren't scanned at every transit point. Wait for a day or two, and if the status still hasn't updated, get in touch with Deutsche Post customer service.
What Should I Do If My Deutsche Post Package is Damaged?
If you receive a package that is damaged, it's important to report it to Deutsche Post immediately. You may be eligible for compensation depending on the terms of the shipping agreement.
What Happens If I Missed a Delivery From Deutsche Post?
If you weren't available to receive your package, Deutsche Post might leave a notice with instructions for redelivery or pickup from a local post office. If no notice is left, contact their customer service for information about your package.
Examples of statuses which Deutsche Post (DHL) shipment tracking passes
|A 2nd attempt at delivery is being made|
|A notification regarding the item was issued and the recipient picked up the item on 15.02.2023|
|An additional inspection of the shipment is taking place in the country of origin|
|An additional inspection of the shipment is taking place in the country of origin. Please find more information here|
|At the request of the recipient, delivery has been deferred. Delivery will take place at a later time|
|Delivery is scheduled for the next working day at the recipient's request|
|Delivery not possible as delivery address not accessible|
|Delivery not possible as recipient closed|
|Delivery not possible, recipient has been notified|
|Delivery of the shipment has been deferred at the customer's request|
|Die Sendung konnte nicht zugestellt werden. Bitte kontaktieren Sie den DHL Kundenservice. DHL Kundenservice|
|Die Sendung wurde vom Absender zur Abholung durch DHL bereitgestellt und erfolgt am nächsten Werktag|
|Die Sendung wurde von DHL abgeholt|
|Due to a redirection order by the recipient or the sender's instructions, the shipment is being sent to a new recipient address|
|Due to a surcharge, the shipment could not be delivered and is being stored. The recipient has been informed|
|Due to an address error, the shipment could not be delivered and will be held|
|Due to an address error, the shipment could not be delivered and will be held. Please find more information here|
|Due to an address error, the shipment could not be delivered. A new delivery attempt will take place|
|Due to an address error, the shipment could not be delivered. Please find more information here|
|Due to an address error, the shipment could not be delivered. The address will be checked|
|Due to an address error, the shipment could not be delivered. The shipment is being returned to sender|
|Due to damage, the shipment could not be delivered and is being withheld for investigation|
|Due to the lack of address information, the recipient of the shipment is currently being determined. The onward transport of the shipment is delayed|
|Pick-up at the preferred location was successful|
|Pick-up has been scheduled for the next working day and the information has been sent to the delivery person|
|Pick-up was successful|
|Shipment arrived at Parcel Investigation|
|Shipment dispatched from Parcel Investigation|
|Shipment forwarded to PACKSTATION|
|Shipment ready for collection from PACKSTATION|
|The C.O.D. amount has been transferred to the payee|
|The aircraft has landed at the airport|
|The customs clearance process for import into the destination country/region has been completed|
|The customs clearance process for import into the destination country/region has been completed. Please find more information here|
|The customs clearance process for import into the destination country/region has started|
|The customs clearance process for import into the destination country/region has started. Please find more information here|
|The delivery of the shipment is delayed and will take place in the next working days|
|The instruction data for this shipment have been provided by the sender to DHL electronically|
|The international shipment has been processed in the export parcel center|
|The international shipment has been processed in the parcel center of origin|
|The international shipment is being prepared for onward transport|
|The item could not be delivered and is being returned to sender|