UBI Smart Parcel is an end-to-end fully tracked logistics service provider, offering comprehensive solutions for B2C, B2B2C, and B2B cross-border e-commerce. Their services encompass direct injection, small cross-border parcels, and China Rail Service for the Europe route. With coverage extending to over 200 countries, including Canada, the USA, Mexico, Australia, New Zealand, and all 27 European member countries, UBI Smart Parcel is equipped to handle international transit services for FBA & international warehouses.
Dedicated to offering professional logistic solutions to e-commerce platforms and global sellers, UBI Smart Parcel leverages its self-developed IT system, which seamlessly integrates with e-commerce platforms, mainstream ERPs, and overseas last-mile carriers. This integration enables real-time data transmission and shipment tracking for a streamlined logistics experience.
With over three decades of logistics experience, UBI Smart Parcel can secure resources for international transportation during peak seasons, ensuring stability, speed, high quality, and cost-efficiency for their customers.
UBI Smart Parcel Headquarters
UBI Smart Parcel has its headquarters located in Hong Kong, strategically positioning the company in the heart of the booming e-commerce market in Asia. With a strong presence across the region, UBI Smart Parcel has established a vast network of warehouses, distribution centers, and sorting facilities, enabling the company to provide efficient delivery services to customers all over the world.
UBI Smart Parcel domestic and international delivery services
UBI Smart Parcel offers a wide range of delivery services, catering to both domestic and international markets. Its extensive network of partners and carriers ensures the timely and efficient delivery of parcels to various destinations worldwide. With options such as standard, express, and same-day delivery services, customers can choose the best-suited service for their needs.
Shipment Tracking with UBI Smart Parcel
How Shipment Tracking Works
One of the key features of UBI Smart Parcel is its advanced shipment tracking system. The company provides real-time updates on the status of your parcel, from the moment it is picked up until it reaches its final destination. By utilizing cutting-edge technology and integrating with multiple carriers, UBI Smart Parcel's shipment tracking system offers unparalleled visibility and accuracy, ensuring you always know the whereabouts of your package.
How do I track UBI Smart Parcel shipments?
To track a UBI Smart Parcel shipment, enter the tracking number in the field above, click the "Carrier" button, and select "UBI Smart Parcel" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
How does UBI Smart Parcel tracking number look like?
When a shipment is booked with UBI Smart Parcel, a unique tracking number is generated for each package. This tracking number is an alphanumeric code that consists of a combination of letters and numbers, typically 8-16 characters in length. The tracking number is essential for accessing the shipment tracking system and receiving updates on the status of your package. The popular tracking number form is starts with AUS followed by 12 digits.
Shipment Delivery Time
Domestic Delivery Time
For domestic shipments within the same country, UBI Smart Parcel offers a range of delivery timeframes depending on the service selected. Standard delivery typically takes 2-7 business days, while express delivery options can shorten this timeframe to as little as 1-3 business days.
International Delivery Time
International shipments with UBI Smart Parcel can vary depending on the destination and the chosen service level. On average, international deliveries can take anywhere from 5-15 business days, sometimes up to 40 days.
Dealing with Issues and Contacting UBI Smart Parcel
In case of any issues or concerns regarding your shipment, UBI Smart Parcel offers multiple channels for customers to get in touch with their customer support team. You can contact them through their contact form.
Remember to have your tracking number handy when reaching out to UBI Smart Parcel, as it will help expedite the resolution process.
In conclusion, UBI Smart Parcel is a trailblazer in the logistics and delivery industry, offering advanced shipment tracking and a wide range of delivery services to cater to the evolving needs of customers worldwide. With a focus on customer satisfaction and leveraging cutting-edge technology, the company ensures that your parcels are delivered efficiently and securely.
Frequently Asked Questions (FAQs)
How do I track my shipment with UBI Smart Parcel?
To track your shipment with UBI Smart Parcel, follow these simple steps:
- Locate your unique tracking number provided to you upon booking your shipment.
- Visit the UBI Smart Parcel website or use our package tracking platform and navigate to the shipment tracking section.
- Enter your tracking number in the designated field and click the "Track" button.
- View the real-time updates on your package's status and location.
What should I do if my tracking number is not working?
If your tracking number is not working, make sure you have entered it correctly, without any typos or extra spaces. Tracking numbers are usually 8-16 alphanumeric characters long. If you still encounter issues, try waiting a few hours and attempting to track your shipment again, as it may take some time for the tracking information to update in the system. If the problem persists, contact UBI Smart Parcel's customer support for assistance.
How long does it take for my tracking information to update?
Tracking information may take anywhere from a few hours to a day to update, depending on the shipment's origin and destination. Once your package has been scanned at a sorting facility or distribution center, the tracking information should update to reflect its current status and location. Keep in mind that tracking updates may be less frequent for international shipments due to customs clearance processes.
My shipment's tracking status has not changed for several days. What should I do?
If your shipment's tracking status has not changed for an extended period, there may be a delay in the delivery process. This could be due to factors such as customs clearance, weather conditions, or transportation issues. If your tracking status remains unchanged for more than five business days, contact UBI Smart Parcel's customer support for further information.
What should I do if my shipment is marked as delivered, but I haven't received it?
If your shipment is marked as delivered but you have not received it, try the following steps:
- Check around your property, as the parcel may have been left in a safe or concealed location.
- Ask your neighbors if they received the package on your behalf.
- Contact your local delivery center or carrier to inquire about the delivery status.
If none of these steps resolve the issue, reach out to UBI Smart Parcel's customer support with your tracking number for assistance.
Can I change the delivery address for my shipment after it has been shipped?
Once a shipment has been dispatched, it may not be possible to change the delivery address. However, in some cases, you may be able to redirect the package to a nearby parcel collection point or arrange for re-delivery to a different address. Contact UBI Smart Parcel's customer support with your tracking number to discuss the available options for your shipment.
What should I do if my shipment arrives damaged or with missing items?
If your shipment arrives damaged or with missing items, follow these steps:
- Document the condition of the package, including any visible damage to the packaging or contents, and take photos as evidence.
- Contact the sender or the retailer from whom you made the purchase to report the issue and provide the necessary documentation.
- Reach out to UBI Smart Parcel's customer support, providing your tracking number and the documented evidence of the damage or missing items.
The sender or retailer will typically work with UBI Smart Parcel to resolve the issue, which may include offering a refund, replacement, or filing a claim with the carrier.
Does UBI Smart Parcel offer shipment tracking for all its delivery services?
Yes, UBI Smart Parcel offers shipment tracking for all its delivery services, including domestic and international shipments. By providing a unique tracking number for each package, customers can access real-time updates on their shipment's status and location throughout the delivery process.